Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Ver mais
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Veja o que dizem as avaliações
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Ver mais
A empresa respondeu
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Ver mais
A empresa respondeu
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote: 1 item(s) will be delivered on or before 22/04/2026. I then received an email from the delivery... Ver mais
A empresa respondeu
Detalhes da empresa
- Fabricante de Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de Móveis Infantis
- Loja de Móveis
- Fabricante
Escrito pela empresa
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Informações de contato
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Reino Unido
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excelente
4 mil avaliações
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Absolutely fantastic
Absolutely fantastic! From keeping me informed on delivery to being delivered. The guys couldn’t have been more helpful. Fantastic service
29 de abril de 2026
Avaliação não solicitada
A quality product at a competitive price
A quality product at a competitive price.
The oak lamp table that was delivered compliments my lounge and was just what I wanted.
It was delivered to me by a two very friendly guys.
27 de abril de 2026
Avaliação não solicitada
Paid for next day delivery
Paid for next day delivery. It’s now been a week and I’ve had no contact, just a message asking if I’m enjoying the product.
24 de abril de 2026
Avaliação não solicitada
Fantastic old fashioned customer…
Fantastic old fashioned customer service!!! Hallelujah .
Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Smart professional polite and friendly and the drawers are fabulous! Beautifully wrapped for protection. What a great company!!!
28 de abril de 2026
Avaliação não solicitada
Excellent delivery and quality product
Excellent delivery, I was kept updated in the days before the delivery and the time was updated during the morning of the delivery. The delivery men were polite and courteous.
The product is designed very cleverly, it fits together well and is very sturdy.
I would thoroughly recommend to anybody looking to buy a new bed.
27 de abril de 2026
Delivered two 40kg boxes up the stairs…
Delivered two 40kg boxes up the stairs straight into my place. Excellent service.
28 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
I only ordered the bed on Sunday then…
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who delivered were very polite I would definitely buy from here again thank you
Helen
28 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thanks so much for your lovely feedback, Helen! We’re really pleased to hear your order was delivered so quickly and on time, and that the delivery team made a good impression.
It’s great to know everything went smoothly from ordering through to delivery. We really appreciate you choosing Birlea and look forward to helping you again in the future—thank you!
Resposta da Birlea Furniture
Thanks so much for your kind words! We’re really pleased to hear you found the experience helpful and friendly. We really appreciate you taking the time to share your feedback!
Never received item
Order was supposed to arrive two days after ordering and I still haven’t received it or any tracking information yet I’ve received a message asking for a review..
25 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Hi Karina
I'm sorry to hear that you have still not received your item in order for us to investigate this further please can you provide your postcode and order number.
Kind Regards
Birlea Customer Services
Deceitful delivery quotes
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote:
1 item(s) will be delivered on or before 22/04/2026.
I then received an email from the delivery company to say it would be Saturday 25th. I am not available to take delivery on Saturday 25th. So now it has to be the following Monday. If I had known it wasn't as advertised and wouldn't have been delivered by Wednesday I wouldn't have bought it. Deceitful sales. Never buy from homebase. You're sold a pack of lies.
24 de abril de 2026
Resposta da Birlea Furniture
Thanks for taking the time to leave your feedback, and I’m sorry to hear about the frustration with the delivery date changes.
We understand how important it is for delivery times to be accurate and aligned with what was expected at the point of purchase. Our transport team will look into this further as this is not the standard we expect.
We appreciate you highlighting it, and this will be reviewed with the relevant partners to help prevent situations like this happening again.
Unable to build my new bed as bolts…
Unable to build my new bed as bolts were missing. Repeatedly chasing but just get auto replies or told to wait.
21 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the missing parts and the frustration with the response you’ve received.
That’s not the experience we aim to provide, especially when it comes to something as important as getting your bed fully assembled and ready to use. We’d like to look into this properly for you—could you please let us know the product name and your order details so our Customer Service team can investigate the missing bolts and get this resolved as quickly as possible?
We also take the communication issues you’ve mentioned seriously, and this will be reviewed internally so it doesn’t happen again.
Helpful delivery guys rang half an hour…
Helpful delivery guys rang half an hour before delivery wardrobes good quality for the price really pleased
23 de abril de 2026
Resposta da Birlea Furniture
Thanks so much for your feedback! We’re really pleased to hear the delivery team were helpful and kept you updated ahead of arrival.
It’s great to know you’re happy with the quality of the wardrobes too—especially for the price. We really appreciate you choosing Birlea and taking the time to share your experience!
Very polite and friendly delivery…
Very polite and friendly delivery staff. Positioned each piece of furniture
With no need for adjustments. The furniture was very heavy.
23 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your lovely review! We’re delighted to hear our delivery team were polite and friendly, and that they positioned your furniture exactly as needed, especially with such heavy items.
The two men that delivered the item…
The two men that delivered the item were amazing they were so helpful, friendly and did an excellent job. Thank you so much.
23 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear our delivery team were so helpful and friendly and did an excellent job — we’ll be sure to pass on your kind thanks.
Service excellent but purchase slightly…
Service excellent but purchase slightly disappointing as different colour from photo on website.
22 de abril de 2026
Resposta da Birlea Furniture
Thank you for your feedback. We’re delighted to hear you found the service excellent. We’re sorry to hear the colour wasn’t as expected — we’d recommend contacting your retailer with images of the difference so this can be reviewed in line with the item imagery on the website.
Excellent delivery driver
Excellent delivery driver, very polite and professional. Delivery was on time.
23 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your review! We’re delighted to hear the delivery driver was polite and professional, and that your delivery arrived on time.
excellent products
17 de abril de 2026
Resposta da Birlea Furniture
Thank you for your kind words! We’re really pleased to hear you’re happy with the products. We appreciate you taking the time to share your feedback.
Ordered a Birlea servile 6 chest of…
Ordered a Birlea servile 6 chest of Drawers
Came within 7 days choice of delivery day.
On delivery day was updated along the way actually delivered exact time
Guys were very polite and respectful of property. So happy with my new chest it’s exactly as described good quality so have ordered another to match a 3 drawer chest
Very happy customer
21 de abril de 2026
Resposta da Birlea Furniture
Thank you for your detailed feedback! We’re really pleased to hear that you had a smooth delivery experience and that the team kept you well updated throughout.
It’s great to know you’re happy with the quality of your chest of drawers and that it met your expectations. We really appreciate your continued support and are glad to hear you’ve ordered another piece to match.
Thank you again for taking the time to share your experience!
Brilliant delivery
Brilliant delivery. Very polite helpful young men
22 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your feedback! We’re really pleased to hear that you had a great delivery experience and that the team were polite and helpful. We’ll be sure to pass your kind comments on to them.
Awful delivery & no communication
Awful delivery & no communication
Edit: Sadly its been more than a week and still haven’t received an email or message/ tracking update about my parcel. Just bots telling me to wait till next month.
I was meant to receive my furniture on 17th but no update on the tracking service all day. When i reached out to customer care chat bot told me to wait until 21st, now Ive been told to wait until 2nd May. Yet I have received a message to review how well i love my new furniture. Its very disappointing and not what i expected from Debenhams. If delivery was to be in 3-4 weeks that should be clarified before i make a purchase.
21 de abril de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
We’re really sorry to hear about your experience — this certainly isn’t the level of service we expect.
We understand how frustrating it is to be given changing delivery dates and limited communication, especially when you were expecting your order much sooner. Our transport team will be looking into this further, as this isn’t the standard we aim to provide.
If you can share your order details with us directly, we’ll make sure this is investigated properly and get you a clearer update as soon as possible.
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