Biscuit Pet Care Avaliações 2.254

Was a great app with rewards that were wide ranging and very real. Recently had an overhaul presumably to save money and mainly became a “win entries to a competition” or “coffee if you happen to use only cafe Nero” or the ever pointless and often given away taste card. They really have made some bad choices which will lose them their following.

What an absolute farce the new update is. Not only is it now completely useless with incentives that are of no interest at all, unless you like chain establishments. They didn't even manage the update properly, with half of the text still the font example text. The 'reward' they have offered for current points is vastly undervalued, compared to the previous system. Very relieved I don't pay for the premium. Will be deleting.

I would give it zero stars if there was an option. The new update on 1/7/26 was probably the worst thing they have done. No supermarket vouchers to earn points towards to help people with the cost of the shopping. That's the reason I used it . Im not interested in slight discount on meals out, that's no good for me.
This is now a pointless app. Don't install, it's a waste of time and effort.
You really need to rethink your decision on the shopping, especially with the cost of living. Shame.

I was loving the app and getting my vouchers but after today’s update I have cancelled my subscription. The new perks are not perks at all, there are no coffee shops on the app near me and The taste card is also not good within my area and this is often an offer you get with making purchases. Very disappointed

I have been using and enjoying this app for a couple of years until it was ruined by introducing a subscription charge. I however continued to use for free without subscribing as I enjoyed tracking my dog walks and still managed to build up enough biscuits to get a £10 voucher every so often. Unfortunately there is now no point in using the app, the biscuit rewards have been removed completely in favour of entries into competitions that you have a very slim chance of winning. Such a shame that something enjoyable and rewarding has been completely ruined. I will be deleting the app 😒

The new update is rubbish. My dog is older now so we don't go out as much, I have had the app for a few years and with each change it gets worse, like most rewards are pointless. I had been saving them up for a larger reward, there are not even a mixed of vouchers prices, to be honest it's crap now. I was thinking about joining the paid service but I think I'll give a a few weeks then get rid of it. You had a really good app and I used to tell other people but now it's not worth telling anyone.

What have you done? I have used the app for a couple of years and paid for the Biscuit plus the day it went live. Well after today’s update and removal of things like Amazon vouchers I have cancelled two out of the three subscriptions my family has. The only one I have kept is the one we have free thanks to Waggel.
Cashed in my Biscuits then cancelled subscriptions and judging by Trust Pilot reviews I am not the only one and a Facebook group for Biscuit App users pretty much every one has complained about the update. Great Job marketer and developer - I give Biscuit six months now

Really disappointed with the 1st July update. I have had the biscuit app from the very beginning, and despite the changes several years ago making it a paid app to access the same level of savings as the original free app, I still felt it was worthwhile. For the price of a monthly subscription the savings won’t be worth it, as I rarely eat out and prefer to support local coffee shops rather than the huge chains. I used to save biscuit points over a month or 2 and cash in for a voucher to be used at a retail store, and that has all been taken away from the app today. I will be cashing out my remaining biscuits and deleting the app. What a shame they have made such drastic changes overnight, without informing subscribers previously.

Was amazing, but now just copying the masses. Have been a plus member since day 1, but cancelled now. The vouchers made you unique, I've had nearly £200s of shopping vouchers since we started and have encouraged others to sign up, plus my dog got extra walks or longer walks because of it. Many many many other companies offer 2 4 1 with taste cards and similar for free. I have one with my my one provider. 1 with my bank. Honestly believe the change to competitions will lose you a great number of subscribers, you had a niche but you've ignored probably what people signed up for. Did you consult us? NO.. It's a real shame.

Where to start? I’ve been a customer since this app was free, however they then moved it to paid subscription of £3.99 a month which I figured was worth it as I was getting at least a £10 voucher every 2 months with the points I was managing to collect. Now for some utterly ridiculous reason they have decided to abolish this altogether and instead of being able to choose a voucher such as Amazon you have to put your vouchers toward COMPETITION ENTRIES!!!!! If you don’t want to do this the other option is putting money towards taste card or coffee???!!!! I do not eat out and I do not get coffee whilst I’m out therefore none of that is relevant. Previously I opted for Amazon vouchers to use on stuff toward my dog which is no longer an option!!! I do believe under the Consumers Rights Act 2015 you have violated that terms of the contract in which all of your customers have signed up for. The Consumers Rights Act states that you can only alter terms if you give customers 30 days notice to cancel their contract which you did not do.
What’s more I have commented the above on your Facebook page with lots of people agreeing with me only to be BLOCKED!! BLOCKED by a business that I’m paying in to for telling the truth!!
On reading all of the comments on your advert before I was BLOCKED I could see that not one person has agreed with these changes, there was not one positive comment, in fact all I was reading was people cancelling their subscriptions!!!
Absolutely disgraceful way to treat your customers Biscuit!!!

Newest update is highly disappointing, not everyone enjoys dining out or coffee date to use it enough! Bring vouchers back, I'm positive I am not the only one deleting the app today. Paid for annual subscription, which I feel been taken advantage of due to recent changes

What have you done? Chopping and changing your mind on how we eran biscuit points then taking away the vouchers that we are saving for. Then insult me by saying I only have 30 days to use my biscuits that I've saved when you've taken away what I've been saving for? Come on ? It's not about making the app for a healthy dog. It's about you making money! Admit it this update is shit.

Was good, but not alot of good to me as no coffee shops or restaurants near me

I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it changed to subscription and I remained a non subscriber. The rewards were much harder to earn but I had some saved from previously. This morn 1st July 2026 I couldn’t access the app without uploading an update which I did. Turns out my rewards already earned ( almost £40) previously were now worth £23. No problem with change or updates but I was not notified about the changes, if I had been I would have cashed the rewards in a few days ago getting almost double.
I will keep the app but purely for distance walked. I have had the app over five years and feel disappointed that I was not made aware of the changes to the reward system. The new update looks harder again to achieve points.
Used to be a great app but not anymore in my opinion - purely due to the lack of notice about changes. 🙁

App is a little unwieldy. If you record a walk but then don't wait and hit the 'continue' button, it doesn't save it. Also some walks just disappear. Haven't managed to get enough points/biscuits for anything yet despite hitting daily targets. Looks like you only get anything if you pay for the premium/plus version. Seems more trouble than it's worth remembering to start it before each walk. Think I'll probably be freeing up some space on my phone soon.

Great product, easy to use

Love it, such a cute and useful way to care for my pup!

I cancelled my subscription as Biscuit does not support overseas walks. I am currently touring Europe in my motorhome with my pooch and find it frustrating our walks cannot be rewarded. My PitPat recognises our activity. Poor service

I like to be able to log our (myself and Buddy) walks and have a comparison of similar breeds. I enjoy taking part in the quizzes and test my knowledge as well as learning new facts.
Biscuit support team do a great job in sorting any issues promptly

Had an issue with the app, the team at Biscuit went over and above to sort it out, first class service.