Black + Blum Avaliações 

272
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I placed 2 orders on August 5 th and 7th . Neither has arrived . The company stated that FedEx couldn’t find my address ( although I have lived here 35 years and had multiple FedEx deliveries over th... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais

Detalhes da empresa

  1. Loja de Balcões
  2. Loja de Acessórios de Moda
  3. Loja de artigos para esportes ao ar livre
  4. Atacadista de acessórios esportivos

Escrito pela empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

272 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(272)

21 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Slow delivery

Would love to review the product but the request to review has arrived a week ago and the ordered goods have still not arrived. Have waited nearly two weeks. Please connect your delivery operation side to the "get a review" side of the organisation. Not happy.

8 de dezembro de 2016
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Dear Richard,

We sincerely apologise for the delay in sending you order out. We are currently working with a new courier and we have had a few delays in sending out the orders the past week.

However your order should have been delivered on 2nd so we are really sorry to hear that you haven't yet received it.

According to your tracking details that have been forwarded to your email address your order will be delivered by Friday.

We would like you to know that we have refunded your delivery charges in your account and we hope you will enjoy your products.

If we can help with anything do not hesitate to contact us and we will give you the assistance required.

Sincerely,
Black+Blum team

Avaliado com 5 de um total de 5 estrelas

Excellent service

The candle holders I bought were good value for money. Delivery was early but they kept me apprised of the progress and allocated a time. All in all I would certainly use them again. I hope they keep up this standard of service.

6 de dezembro de 2016
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

My error but still pleased with purchase

I love the large carafe....I was looking for a water filter system using a glass jug/bottle. Stylish and practical. Perfect.
Sadly the same can't be said for the water bottle. It is my error that I thought this too was a glass bottle, which it is not, plus the lid is hard for me to put the retaining clip over ( I have rheumatoid arthritis) But i will persevere!

5 de dezembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Happy

Good web site and ordering procedure, efficient service. Very pleased with the products: "Eau Good" and filters.

1 de dezembro de 2016
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Broken charcoal.

Although love the design of my drinks bottle and large glass bottle my charcoal came broken, Black + Blum did not want to replace it as they said it would work the same even if in bits! However they did replace it as they had already recieved the item and informed me this would not be replaced in future in a very rude message. The products are not cheap and I feel tiny bits of charcoal floating in the water could be drunk ! Has made me think twice about buying from them in the future!

29 de novembro de 2016
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Emma,

We are sorry to hear the issue you have had with your broken charcoal.

We are more than happy to replace products such as the charcoal however we want to make sure that customers confirm this with us before doing so.

Please note that it is possible that the charcoal breaks inside the vacuumed pack, even if we try our very best for it to arrive to you in one piece.

We understand that you were disappointed but we wanted you to know that the broken charcoal still performs its job perfectly well, and filters your water the same way the long stick would.

You are still able to drink from your bottle if the charcoal has unlocked itself or if it has split into pieces. There is a little curve at the top of the bottle which would help prevent the charcoal from falling out (while you are drinking).

As you pointed out, it is also possible to find that there are a few charcoal fragments in the water. Please rest assured that the water is still safe to drink – Active charcoal is actually good for you - it can be also find in tablets to helps ease digestion.

If the black pieces remain a problem, please rinse your bottle and charcoal when necessary.

We hope this helps and that you will continue to enjoy our products.

Kind regards,
black+blum

Avaliado com 5 de um total de 5 estrelas

Great products

Great range of products, with the option to buy replacement components, should they be required.

16 de novembro de 2016
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good quality but not that long-lasting

I bought the Lunch Pot duo and just had to return to Black + Blum to buy a new lid, as the other lid broke after a year of owning. This was a little disappointing, as I've had containers from Poundland which have lasted longer and are significantly cheaper.
The pot itself is still good, a little stained from red curry paste but not too bad. It doesn't leak, which is a good thing!

14 de novembro de 2016
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Slow delivery/ poor communication

Having placed my order for delivery within 2 days of dispatch, after emailing and no reply, I had to call nearly a week later to find it hadn't yet been dispatched due to what they said was a problem at the warehouse, I was told I would then get an email that day to confirm it had been posted, I had to call again the following day as still no email to find they didn't have time to email the day before!!
Great product and well packaged but wouldn't buy from again as no organisation!!

1 de novembro de 2016
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Sarah,

We are really sorry for the delayed in sending your order.

We have double checked our inboxes and we don't seem to have received your email.

Unfortunately when your order was placed we just had an IT issue at the warehouse that decelerated the shipments. Please be assure that this issue has been sorted out now and it won't occur again.

Also, please note that when an order is sent out from the warehouse we only receive the tracking details on the following day and they are manually sent to your email address. That is why you have received your confirmation on the following day of your call so we sincerely apologise for the miscommunication.

Many thanks for understanding and should you have any questions please contact us at askme@black-blum.com

Kind regards,
Black+Blum

Avaliado com 4 de um total de 5 estrelas

Charcoal Bottle

Arrived in good time. Really works for filtering the water. Really difficult to get the metal fastening on the lid over the cork, hopefully eases with time

26 de outubro de 2016
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Kathryn,

Thank you for you review!

Since the cork is a natural material it can sometimes be bigger than usual but do not worry it will shrink with time and your bottle will be easier to close after uses.

If we can help with anything do not hesitate to email us at askme@black-blum.com.

Kind regards,
Black+Blum

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