Black + Blum Avaliações 

272
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Retuned one item and they cannot find it even though I wrote the order reference number on the package and informed them. It’s the only company that “struggles” to identify return packages and proceed... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais

Detalhes da empresa

  1. Loja de Balcões
  2. Loja de Acessórios de Moda
  3. Loja de artigos para esportes ao ar livre
  4. Atacadista de acessórios esportivos

Escrito pela empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

272 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(272)

21 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good service

Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.

14 de janeiro de 2017
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Still received nothing

Funny you should ask for a review when the order has still not arrived!

10 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Ewan,

We have contacted you regarding your order since some more information are needed.

Once this has been completed your order will be dispatched as soon as possible.

We look forward to hearing from you and should you have any questions do not hesitate to contact us.

Kind regards,
black+blum team

Avaliado com 5 de um total de 5 estrelas

Excellently designed product

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...

8 de janeiro de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing customer service

Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.

4 de janeiro de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good overall

Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.

3 de janeiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Closed for Christmas!

I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

2 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Hannah,

We are really sorry for the issue you have had with your delivery.

Unfortunately due to the Christmas holiday we were unable to guarantee a delivery time which we specified on the main page of our website and at the checkout.

• UK – standard service order before noon on 16th December* / next day delivery order before noon on 20th December*

*shipping times are dependent on the carrier

According to your order details your order was not on a next day delivery service and due to a large volume of orders we have been unable to ship your order prior to our warehouse closure.

We are really sorry for any inconvenience this may have caused and should you need any assistance do not hesitate to contact us at askme@black-blum.com.

Kind regards,
Black+Blum

Avaliado com 5 de um total de 5 estrelas

Good prices for excellent quality p …

Good prices for excellent quality products. I always seem to buy the ones with a twist! They are a modern design that is elegant and timeless and can be used in a variety of settings. Delivery is also prompt.

30 de dezembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing!!!!

Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!

Would definitely recommend product and service

27 de dezembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good service

Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!

21 de dezembro de 2016
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Pleased

The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.

16 de dezembro de 2016
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Long time to dispatch and lack of communication about this

Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.

15 de dezembro de 2016
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi,

We are really sorry to hear the issue you have had with your delivery.

Unfortunately we have had an issue in our system that couldn't be spotted earlier for a few orders and that is the reason why we haven't been able to inform you before. Once this issue has been sorted out we have made our possible to ensure orders were sent as soon as possible since we usually deliver orders really quickly.

Please note that we are always trying to find ways to improve to give the best service to our customers so we sincerely apologies for the inconvenience this may have caused.

Sincerely,
black+blum

Avaliado com 5 de um total de 5 estrelas

Black & Blum my go to, every time.

I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!

11 de dezembro de 2016
Avaliação não solicitada

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