Retuned one item and they cannot find it even though I wrote the order reference number on the package and informed them. It’s the only company that “struggles” to identify return packages and proceed... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver mais
So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver mais
Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais
Detalhes da empresa
- Loja de Balcões
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
- Atacadista de acessórios esportivos
Escrito pela empresa
We are passionate about creating beautiful, original designs that are underpinned with functionality.
Informações de contato
40 Rushworth Street, SE1 0RB, London, Reino Unido
- +44 (0) 20 7633 0022
- askme@black-blum.com
- black-blum.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service
Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.
Outstanding service
Website easy to use. Ordered items arrived very quickly. Excellent in all respects
Good quality items and good quality service.
Good service and good quality items. Nice to have matching sets.
Still received nothing
Funny you should ask for a review when the order has still not arrived!

Resposta da Black + Blum
Excellently designed product
Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass, exceptionally well made and it looks wonderful! I heard people giggle with delight when they discovered it in my kitchen...
Disappointing customer service
Poorly designed dish rack fell over when loaded with glasses. Customer service refused to pay for shipping to return the item which does not work as advertised. Very disappointed.
Good overall
Easy to order, great delivery communication (was told the time within an hour of when it would turn up). The packaging seemed great but the charcoal that you put in the bottle was broken. Not a very big deal but I thought I would e-mail to see if I could get a replacement. Haven't heard back yet which I understand as I assume staff have been on holiday but I would suggest not sending quite so many automated e-mails to those who have signed up to the mailing list (drawn in by the 10% discount) especially over the holiday period when other e-mails are not being sent. Many thanks for the otherwise great experience.
Closed for Christmas!
I ordered a loop candle set before Christmas, received confirmation by email of my order and the website stated next day delivery. Obviously I wasn't expecting them to be delivered prior to Christmas although I ordered them on the 21st Dec. However I have not had my delivery. No correspondence as to when my delivery should arrive or even if it has been dispatched! The office / warehouse is closed until 3rd jan! Yet I am receiving discount emails and emails for feedback. Quite frankly I'm disappointed! I wanted this set for a 50th birthday for a work colleague for the 3rd Jan. Clearly they are not going to arrive! If a date of delivery had of been given at point of ordering I would never have ordered them! Yet you have my money and I have no product! I have a set of loop candle holders myself hence my interest, however the customer service is shocking!

Resposta da Black + Blum
Good prices for excellent quality p …
Good prices for excellent quality products. I always seem to buy the ones with a twist! They are a modern design that is elegant and timeless and can be used in a variety of settings. Delivery is also prompt.
Amazing!!!!
Amazing service, delivery and product. Have jus11t purchased another fro continous supply of water!!
Would definitely recommend product and service
Great product and quick delivery
I love black and blum products - I would recommend the water carafe with charcoal filters. Was bought for my partners sensitive taste buds
Very good service
Even though they had to ship the candles separately from the candelabra, both arrived promptly, well packaged, and I believe the candelabra set will make a great Christmas present!
Efficient service
Very efficient service. I collected from a local drop-off point as I wasn't in the designated delivery hour.
Pleased
The item arrived in a timely manner and was well packaged. The only down side is that the packaging is not as luxury as their description claimed, but there is nothing wrong with it and it is functional.
Overall a good product, easy to order, good delivery, and an excellent price.
Long time to dispatch and lack of communication about this
Placed an order and received confirmation by email - all good. Then heard nothing for over a week and no parcel arrived, I had to phone them and chase up the order. They did immediately dispatch after I phoned but the lady I spoke to wasn't apologetic and I got the impression that if I hadn't phoned I still wouldn't have my purchase.

Resposta da Black + Blum
Black & Blum my go to, every time.
I emailed black and Blum in regards to replacement spoon for my thermo pot. The response I got was personable helpful and quick. As a direct result of that email I ordered more than I had originally intended. Every product I received is high-quality and beautiful and functional. I also love the lunch recipe book. It's a great touch and so thoughtful. If I'm looking for anything online I checked Black and Blum first. Best online shopping experience ever!
Love the carafes
They are strong and the glass is beautifully clear. PERFECT!
Excellent products, awesome design
Couldn't be happier with Black + Blum products.
It was great to purchase a few more items in the Black Friday deal.
Good delivery service.
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