Black + Blum Avaliações 

271
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Retuned one item and they cannot find it even though I wrote the order reference number on the package and informed them. It’s the only company that “struggles” to identify return packages and proceed... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered 2 insulated travel cups for use with our daily commute and family trips. Having tried many brands that failed to last, my wife and I are very pleased to have a reliable, well insulated leak... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far the best bottle out there, doesn't add any funky taste to the coffee and it's truly spill proof. One small downside is that it doesn't hold the temperature that well, but it's understandable s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delighted to realise that the soft cover and completely secure bottle top mean I can transport it to wherever I go to work each day... guaranteeing me freshly filtered water. Great size, solid glass,... Ver mais

Detalhes da empresa

  1. Loja de Balcões
  2. Loja de Acessórios de Moda
  3. Loja de artigos para esportes ao ar livre
  4. Atacadista de acessórios esportivos

Escrito pela empresa

We are passionate about creating beautiful, original designs that are underpinned with functionality.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(271)

21 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

spare lid

I'm just so pleased that Black&Blum offer spare parts. I love their items and I appreciate for environmental reasons that I don't need to buy a completely new item.

9 de março de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Charcoal Water Bottle

A really excellent design. The water tastes delicious, so much so it is the first thing I want when I wake up. The lip of the bottle is very on the mouth and the insulating sleeve that comes with the glass version really works to keep the water cool.

8 de março de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my new water bottle

I tried this new bottle with the cool looking charcoal. My water looks better, tastes better and makes me feel good. Ergo I love my new water bottle

6 de março de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Dish rack

I've just bought a new Dish Rack to replace the one I bought a good few years ago.

Glad to see they have amended the size of the cutlery holder - shows they do continue to work to improve an already excellent design...

21 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Black, Blum and Wonderful

A very obliging and amenable company. The products are of uniformly high quality, both design and manufacture, and a joy to use. The customer service staff are courteous and efficient. Altogether a wonderful company.

20 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would review the item but I haven't received it

I would review the item but I haven't received it. DPD lost it and I am still waiting a replacement to be sent overall very dissatisfied with the service provided regarding the situation.

18 de fevereiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Dear Amy,

We are sorry for the inconvenience this situation may have caused and we would like you to know that every order that we receive is important to us and yours was no exception.

We pride ourselves for our customer service and we would like you to know that a replacement order has been resent to your delivery address.

We are investigating with DPD to understand what has been the issue with your order.

Again, we are sorry for any inconvenience this have caused and we hope you will enjoy your item soon.

Sincerely,
Black+Blum

Avaliado com 5 de um total de 5 estrelas

Fantastic company with amazing products!

I ordered my product in the monronf and the bect day it had already been delivered to my house. The product itself is amazing! It's perfect for carrying milk for cereal and soup for lunch to work. The fact it comes with a spoon is also a massive plus! I've got multiple products now and will always continue to buy from black+blum!!!

1 de fevereiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shouldn't have to have bought a replacem …

Shouldn't have to have bought a replacement in the first place....again!

25 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Anthony,

We are really sorry to read your review.

Could you please let us know what is your issue and we will give you the assistance required?

We pride ourselves on delivering the highest quality products and the highest quality service to our clients so we look forward to giving you the assistance needed.

Please email us at askme@black-blum.com and once the information is received we will get back to you as soon as possible.

Kind regards,
black+blum

Avaliado com 5 de um total de 5 estrelas

Excellent product smooth prompt delivery

I bought one of these food pots last year for my partner and he's used it nearly everyday since and it's still in amazing condition. I finally bought one for myself and my sister and I'm loving using mine. Started a detox and needed to transport my own food when I travel to work etc. The lunch pot is an excellent product.

23 de janeiro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good product. Bad design fault and Bad warranty

Everyone in my family bought a water bottle each and I think they are great, look great tastes great. Unfortunately when I bought one it broke on the first day by the bottle falling on to its side on the table. The fall was pathetically small and tapped the metal clasp which they pushed through and broke the glass bottle. Weather it was a weak defect in this bottle or a floor with in the product, as an engineer with a deep understanding of material science and design I find this an unacceptable floor. The product would have gone through more force in my rucksack on a walk had it made it that far. Unfortunatley I would have to recommend, in my consderably knowledgeable, opinion that this product has a problem or the company is simply not willing to accept warranty claims. Therefore for the price of 30 pounds (including pnp) is far to much of a gamble on a product with a design floor and essentially no warranty. A shame as they are very pretty and the charcoal does work.

22 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Thomas,

We are very sorry to hear that your Eau Good Glass broke but thank you for letting us know.

We accept and agree that the bottle should be able to withstand normal use without breaking.

Our bottle design is hand blown and although this adds to its beauty and charm, it also means the shape can vary slightly. We decided to use borosilicate glass which is harder than normal glass and gives pure water taste with better resistant on thermo-shock.

The challenge is that it is very hard to always spot a weakness before it actually breaks.

Also, you said that your bottle fell on the metal ring and since it is made from glass please note that the bottle will break if it is knocked.

Since we are always trying to find ways to improve we are working with the factory who makes the bottles to refine and improve the shape, manufacturing process and quality control steps in order to strengthen the bottle and spot any weakness.

Therefore it would be great if you could send a picture of the damage to askme@black-blum.com and we will pass the information on to our factory.

We are sorry for the issue you have had with your bottle and we will be pleased to replace it for you this time.

We hope it helps and we look forward to hearing from you.

Kind regards,
black+blum

Avaliado com 1 de um total de 5 estrelas

Lunch Pot Lid - poor Customer Service

Four month old lunch pot lid broke when undoing it. I threw the lid away but despite having my receipt and Customer Service accepting that this was not 'normal wear and tear' they wouldn't replace it because I didn't have a photo. I think that's pretty poor and I wouldn't recommend buying from them.

20 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Fiona,

We are sorry to read your review.

However in your conversation with the customer service you haven't provided any images or proof of purchase that is required to replace an item.

Should you have a receipt for your purchase please send it to design@black-blum.com and we will get this resolved.

We look forward to hearing from you.

Kind regards,
black+blum team

Avaliado com 3 de um total de 5 estrelas

Vacuum flasks from Black and Blum

I have used the Black and Blum products and found them all to be fantastic , but the vacuum flasks , despite great appearance do not keep drinks hot for 6 hours as suggested .
Warm yes but not hot - a bit disappointing.

17 de janeiro de 2017
Avaliação não solicitada
logotipo da Black + Blum

Resposta da Black + Blum

Hi Christopher,

We are really sorry to hear that.

Please note that for best results, we recommend before use, to pre-fill the Thermo Flask with boiling hot water for about 3 minutes (please ensure you DO NOT overfill your flask).

We hope this helps and should you have any further questions do not hesitate to contact us at askme@black-blum.com.

Kind regards,
black+blum

Avaliado com 5 de um total de 5 estrelas

Great service

Everything was nicely packed. The replacement lids are perfect, love the cookbook. New box appetite is superb, husband is very happy. Delivered very fast too. Thank you.

16 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service

Ordered some replacement forks for my Box Appetit. They arrived quite promptly, appropriately packed and the delivery cost was reasonable.

14 de janeiro de 2017
Avaliação não solicitada

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