blackhammer.co.ukAvaliações 

116
O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Easy to order. Good quality of goods received. Quick response and resolving issue from team. Very bad and disappointing are delivery service provider. When you pay extra for next day delivery you exp... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The product was as ever excellent. However your decision to use 'evri' for the delivery let you down. Of the 3 items they 'delivred' this week 1 was left on my nieghbours porch and 2 (including your... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It is far the best experience I’ve had since I order online. Very fast response and delivered next day to my house. Regarding the advice always best choice. Thank you and good luck

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My husband purchased a pair of waterproof steel toe cap trainers and was very pleased with them, a few months later the stitches went on one of the shoes, we couldn’t find the original proof of purcha... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas e acessórios de segurança

Escrito pela empresa

Founded in 2014. For over a decade, we have grown to become one of the UK's fastest-growing companies, providing active, skilled professionals and tradespeople with performance- and safety-compliant workwear. Designed by traders for traders. At our core, we are driven by a mission to deliver best-in-class durable and functional workwear that doesn’t compromise on comfort at a fair price, empowering our customers in their life's work. We pride ourselves on offering performance products they can rely on, even in the harshest conditions, making us the preferred choice for over 740,000 professionals who need the most rugged workwear without compromise.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(116)

92 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Robbed

They did not fit properly so I spent £14 on next day delivery for blackhammer to tell klarna that they haven't received the item. Will not use again.

5 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Hi Dean,

We truly appreciate your feedback and are sorry to hear that your experience with us wasn't as positive as we both would have hoped. It looks like we can't find an open support ticket for your issue. We're always here to help our valued customers whenever we can! You can send us an email at info@blackhammer.co.uk or start a web chat on our website, and one of our colleagues will be able to assist you.

Best regards

Black Hammer Customer Care

Avaliado com 1 de um total de 5 estrelas

Wrong size

Wrong size
Too expensive to send back so I’m stuck with them

20 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Hi Richard

We apologise that you feel returning this item is expensive to return. We're happy to clarify our delivery terms for every product we offer. Our approach to postage refunds reflects our commitment to providing performance features at a fair price. By allowing you to choose your preferred postage, we can eliminate restocking fees and delivery charges for exchanges, which is a practice shared by many retailers.

As we continually strive to improve our customer experience, we are also developing a guide to help customers accurately measure their feet and ensure the right size. This will be live on the site within 2 weeks, as well as on third-party platforms.

Avaliado com 5 de um total de 5 estrelas

Worn the boots for 3 days now at work…

Worn the boots for 3 days now at work and are excellent 👌 really comfortable great choice for me 👍

16 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Thank you for the feedback. Glad you have found them comfortable. If you have any questions, please don't hesitate to contact us via web chat or email.

Avaliado com 1 de um total de 5 estrelas

Uncomfortable shoes

Uncomfortable shoes, pains my feet. Used it for an hour and threw it back in my car and suddenly the old shoes feel better.. that bad

2 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

We are sorry to hear that, Akhil! We definitely want to help you find the perfect fit, and we do offer exchanges for shoes if they don’t work out. Just like with all footwear brands, we suggest trying on the shoes first with tags still on and walk around the house. If they’re not quite right, please reach out to us, and we’ll be happy to provide a refund or suggest a more suitable alternative for you!

We also offer a six-month sole warranty on all our footwear. Please feel free to contact our customer service department via the chat icon on our website or at info@blackhammer.co.uk. We will do our best to assist you in this matter. We typically reply within a few hours; however, please allow up to 24 hours

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery
Very fair on price
Comfy trainers
Love the wide fitting
The looks are so cool
Thank you will use you again top marks colin

11 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Thank you, Collin, glad to hear they are serving you well. Please feel free to contact our team via the website or email at info@blackhammer.co.uk if you have any questions.

Black Hammer Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Comfortable and practical

Great pair of safety trainers at a good price. Ordering process was simple and they were delivered quickly. Comfortable to wear.

13 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Hi Chris, We appreciate your review and glad you have found the safety trainers comfortable.

If you have any queries, please don't hesitate to contact our team via the website chat or email.

Thank you for trusting us with your safety and comfort

Black Hammer Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Quick and great service

Quick and great service. Had black hammer footwear before, comfortable and durable

23 de maio de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Thanks for being a loyal customer, Lawrence. We try to dispatch shoes the same day before 3 pm.

Please don't hesitate to contact us if you have any queries.

Best regards

Black Hammer Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Exotic poverty!

A quality pair of bottoms that are both functional AND look wicked at the same time.

Now I can look clean and put together, despite being bruk' at rock bottom!

10 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Winner of the most unique review title so far! This made our day! We're glad our trousers are helping you to look sharp, even when you're "bruk"

Until next time!

Black Hammer Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Quality and Durable

Worth every bit of ur penny 💰

13 de junho de 2025
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Thank you, Mayowa. We do try to offer performance features and a six-month warranty at very competitive prices.

Avaliado com 1 de um total de 5 estrelas

This is the worst company in England…

This is the worst company in England for work boots. The shoes do not hold true to size, although the company provides different dimensions than the actual insole. The shipment took as long as 8 days. The company refuses to refund the money for the wrong shoes!!!

1 de junho de 2025
Avaliação não solicitada
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Dear Agnieszka,

We are sorry you do not feel you had a great experience here. We have reviewed your order, and as previously informed, the reason for the delay in the shoes arrving was that you did not include a house number on the original order.

As one of the UK's fastest-growing workwear brands, we take pride in accommodating our customers as much as possible and truly believe we go above and beyond most retailers when it comes to addressing issues. However, in your case, we regret that we cannot accept returns that are worn, have had their tags removed and missing their original retail box. This is stated on the tags attached to the shoes.

Kindest Regards
Black Hammer Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Ordered a pair of safety shoes and they…

Ordered a pair of safety shoes and they broke within 30 days

1 de maio de 2025
Avaliação não solicitada
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

We are sorry that your shoes had a fault and we of course offer warranty. We are always improving our existing and future product lines and if customers contact us directly we will always try to make it right.

Please feel free to contact our customer service via our website or info@blackhammer.co.uk and we will see what we can do. Please allow up to 24 hours to respond.

Avaliado com 5 de um total de 5 estrelas

Quality the company stands behind

I bought a pair of safety shoes from Black Hammer and have been extremely pleased with them. They proved to be super comfortable and I have owned and worn the shoes for around a year. About a month ago, one shoe developed a small defect with part of the sole becoming detached. On speaking to the company they have quickly replaced the defective item and I can't recommend their service highly enough. Very quick, very corteous and highly recommendable; thank you Black Hammer. I would very happily buy from you again. Despite the minor defect arising, I would judge the quality of the product to be very good and the company's response to the issue, exceptional.

2 de abril de 2025
Avaliação não solicitada
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

Thank you for sharing such a detailed review of your experience, Carl. It is one thing for us to talk about standing behind our product and customer service, but it means the world when a customer like yourself shares their first-hand experience. We genuinely appreciate it and are glad to have earned your trust.

All the best

Black Hammer Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Black Hammer Safety Trainers. Not worth it?

Working in homes as a Handyman, (domestic work), I would expect safety trainers to last at least 2 years. This review is based on the 1st and 2nd pair I bought via Amazon. As Amazon site stated, buy as if they are for normal fit. So I bought my size (7) they were to small. I had to post back to Amazon to get a larger size (8) which fitted perfectly.
Within 4 months the 1st pair top hook eyelets broke as the metal is so soft. The second pair, now 6 months old have torn along the stitching on the outside of the right boot along with the same eyelets snapping off!
Very poor materials, along with either poor design or workmanship put these safety trainers at the bottom if the skip. They are a waste of money for what you pay for.
A pair of SITE safety trainers have now been purchased as an alternative. Again I'll leave a review after 4-6 months use

11 de maio de 2022
Avaliação não solicitada
logotipo da blackhammer.co.uk

Resposta da blackhammer.co.uk

We are sorry that your shoes had a fault and it is harder for us to monitor returns via third party sites like Amazon. We are always improving our existing and future product lines and if customers contact us directly we will always try to make it right.

Please feel free to contact our customer service via our website or info@blackhammer.co.uk and we will see what we can do. Please allow up to 24 hours to respond.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais