There was a huge sale on and I decided to buy some stuff when on special. The fabric was incredibly poor quality for most of the items. I appreciate that it has to be synthetic for sublimation prints... Ver mais
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Veja o que dizem as avaliações
My experience with this company was phenomenal. I unfortunately had a parcel that was lost but they were soooo helpful about it and responded so quickly!!! I definitely recommend this company and woul... Ver mais
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I have Blackmilk items that are over ten years old & look incredible. I bought from them recently & the quality has definitely gone down hill. I bought two black dresses, neither of which came in the... Ver mais
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I used to love buying Blackmilk years ago- but the last few years the quality has dropped significantly. Designs no longer feel flattering, the fabric quality is thinner, the stirching feels less sec... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
PO BOX 2443, 4006, Fortitude Valley BC, Austrália
- hello@blackmilkclothing.com
- blackmilkclothing.com
3,5
Bom
161 avaliações
Respondeu a 88% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is fantastic/Great quality product.
Customer service is fantastic. Prompt. Courteous. Answers the question with links. The product is well made and of good quality. I LOVE this company. A very "human" experience. ❤️
1 de maio de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
This is so lovely to read, thank you Kay 🥹 We really try to keep things feeling human on our end, so hearing that come through means a lot. And I’m so glad you’re loving the quality too - that combo is exactly what we aim for. Really appreciate you taking the time to share this ❤️
Phenomenal experience
My experience with this company was phenomenal. I unfortunately had a parcel that was lost but they were soooo helpful about it and responded so quickly!!! I definitely recommend this company and would order from them again! Wish I could model for them, the clothes are amazing
7 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Ahh thank you so much for this review Kaylie 🖤 Losing a parcel is the worst, so I’m really glad we could get in and help you out quickly when it happened. Really appreciate you taking the time to share your love for BM!
Excellent customer service and beautiful clothes
I love blackmilk not only for the beautiful clothing, but also the excellent customer service. I live regionally in Australia so all of my "alt" clothes are bought online, and the prompt shipping is excellent for me, I like getting my things quickly and the express shipping option is an excellent price, lower than any other store I shop from.
I rarely have issues with sizing or product returns, but the one time I did (my size choice was actually too large) the exchange/refund process was very easy.
Every email interaction I've had with the team has been absolutely lovely, I urge everyone to check out their collabs (especially Lora Zombie) and their special D&D stuff!! My boyfriend and I go out dressed in blackmilk together a lot, he loves all the D&D and LOTR clothes. Really something for anyone who wants to look unique and hot, no matter what your style is 💕
28 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Hey Carly, thank you so much for taking the time to leave this wonderful review. We love hearing of couples matching in their BlackMilk, and it's so awesome to hear that BlackMilk is being rocked in regional Australia 😍 We appreciate you! xx
Amazing customer service, beautiful clothes
The customer service team at Blackmilk are really something special compared to “regular businesses” - even other small businesses I buy from don’t offer the same customer service experience as Blackmilk. They’re super responsive, relatable, friendly and they go above and beyond to help whenever they can. They make you feel like you’re a valued part of a family, it’s a uniquely personal approach and it’s kept me a loyal customer for over 10 years.
The clothing? There’s nothing else like it! It’s creative, eye-catching, great quality, and there’s something for everyone, from licensed pieces to beautiful classic artwork prints, from the comfiest oversized tees to stunning shimmering velvet dresses. I get compliments everywhere I go, and I can always spot another Blackmilk piece in the wild.
It’s very obvious I’m a huge fan, but honestly I can’t speak highly enough, I love the clothing, the customer experience, and the community.
23 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Kristine, thank you so much for taking the time to leave such an incredible review! It is always such a pleasure to chat with you and see you at events. Your kind words about our Customer Experience Team are so lovely - this is exactly why we love what we do so much. The fact that you've shopped with us for over a decade now means the absolute world to us, and we can't wait to keep making you gorgeous clothes to wear. Keep being you Kristine, because we love ya! 🖤
Quality, gorgeous, comfortable
I ordered four dresses and they are all gorgeous; quality, comfortable, and a perfect fit by the fit guide.
I love their unique styles.
Shipment was also really fast!
Will be buying again!
21 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Thank you so much for such a wonderful review Jackie! This makes our hearts so happy to hear, and we can't wait to see what shiny goodies you pick up next 👗✨
Great service
Great service, product was amazing (Tunnel Snake Jacket)
17 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Thanks so much for sharing, Jared. This review rules! 😉
Best customer service… in the world!
Honestly the most beautiful and helpful customer service in the world! They are quick and efficient… solve the problem and do it with complete transparency!
17 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Thank you so much for sharing this incredible review Sarah-Brittney - this means so much to our team 🖤
Mana from heaven
I am only somewhat recently a BM convert and I don't know why I waited so long!
The sheer number of styles, fabrics and designs is ridiculous! From the core staples to the regular collabs and drops, there will always be something to tempt you.
If you're even somewhat alternate, gamer, fantasy, nerdy, gothy, spooky, edgy .. this is the brand for you.
I've not found any issues with the quality or fabrics etc. The prices are v reasonable for what you get, especially when a lot of the products are actually made at BM HQ in Brisbane (the product details will advise where they are made).
I'm local so can just pick up my orders, but postage is v reasonable (within Aus at least).
8 de abril de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Oh my goodness, Erin! It is always such a pleasure having you visit us and collect your orders - you are such a breath of fresh air! 🖤
Thank you so much for taking the time to leave this glowing review. We really appreciate your kind words.
We can't wait to see what you order next ✨
Lots of love from Renee, Em & the whole BM Team xx
Please avoid this company at all costs
Please avoid this company at all costs. They are absolute sellouts. They're selling Temu clothes for far too much. I nearly passed away when I realised that this awful skirt, rolled up in a plastic bag and stuffed into another plastic bag, was the £100 skirt I'd bought for my daughter's birthday. I was expecting to receive it in a nice box or something for the price. The quality is just shameful. How dare you pretend in your replies to people that this is how you intended your clothes to be. You could spit through this garment. It's not lined, random seams, just disgusting. I'm sure you wouldn't be able to hide your red face if you tried to give those replies in person! An absolute scam. Then I believe they try to give you store credit if you try to return! Scammers. I'm sure the poor previous owner is turning in his grave. AVOID AT ALL COSTS!!!
30 de março de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Hi Amanda,
We’re so sorry to hear that your experience left you feeling this way - this is never how we want our customers to feel when receiving their order.
Our mailing and garment bags are made from recycled plastic and can be recycled again (depending on your local recycling guidelines). If you’d like to learn more about this, you can read about our environmental approach here: https://blackmilkclothing.com/pages/our-environment
We understand that receiving an item that doesn’t meet your expectations can be really disappointing. To help avoid this, we always include detailed information on each product page - including fabric composition and key features such as lining or pockets - so customers can make an informed decision before purchasing.
If the item isn’t quite right for you, you’re very welcome to return any eligible piece for either a refund or store credit - whichever you prefer.
If there’s anything at all we can help with, our Customer Experience team would love to assist. You can reach us at hello@blackmilkclothing.com.
10+ years a Sharkie
I've been buying from BlackMilk since 2013...and am still wearing some of those dresses today! I still love BlackMilk and their clothing makes up the majority of what I wear, but can still see why people are upset about some of the fabric. The fabrics differentiate between styles, for example the dress shirts tend to be a light fabric, which suits the style IMO (I have 4...). Their bombers, pinafore dresses, and strappy mini are fantastic. Recently been getting into their long sleeve shirts too which are excellent for lounging in. I generally buy things on sale so don't have complaints about those prices, and still buy things full price when I think they'll sell out. There was a period 5 years ago where my items seemed to be instantly pilling (Even bought a pilling shaver for them) but actually think it has improved since. Shipping is reasonable, can take time to send out but I'm usually buying during sale time. Thanks to the BM team for future orders :)
16 de março de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Hey Jodie! 🖤
Wow, over 10 years with us?! That truly means the world. We absolutely love hearing that you’re still wearing pieces from way back in 2013… that’s the kind of longevity we’re always striving for ✨
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your understanding of different fabric types across styles - you’ve nailed it! And it’s so lovely to hear how much you’re loving certain pieces 🖤
We also really value your honest feedback about past pilling issues, and we’re so glad to hear you’ve noticed improvements over time. That kind of insight genuinely helps us keep getting better.
Thank you again for sticking with us for so long and for your continued support! We’re so lucky to have you as part of the Sharkie family 🦈💖
Overpriced for the novelty of an interesting print
There was a huge sale on and I decided to buy some stuff when on special. The fabric was incredibly poor quality for most of the items. I appreciate that it has to be synthetic for sublimation prints but still the fabric was very thin and Temu level, some items were not hemmed. No excuse for not finishing a garment. I also purchased a velvet dress, again unhemmed and the nap ran in the opposite direction to traditional velvet garments. So weird. Ok for the price I paid but I would have been destroyed had I purchased at full price. Probably won’t bother buying from them again.
10 de março de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Hi Merann, thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed with your BlackMilk order - that’s never the experience we want our customers to have when receiving their shiny new parcels.
We just wanted to mention that we include fabric details in each product description, and also note when garments are intentionally left unhemmed and the direction that velvet pieces run in. These design choices are always outlined there so customers can get a clearer idea of the garment before purchasing.
While the fabrics we use are designed to be lightweight for comfort and printing, they’re also made to be sturdy, so unhemmed styles won't fray over time 🖤
We’re really sorry again that the pieces didn’t meet your expectations, Merann. If there’s anything you’d like to chat through with our team, please feel free to reach out to us at hello@blackmilkclothing.com, and we’d be more than happy to help.
The bombers and hoodies from Black Milk…
The bombers and hoodies from Black Milk are really cool. Wish they did more shirts with a dip hem but the patterns are cool so ill be buying more regardless.
9 de março de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Hey Robert, thanks so much for sharing this feedback! This is so wonderful to hear ☺️ We can absolutely let the team know you'd love to see more dip hems in the future 🖤
Always so delighted with my Black Milk…
Always so delighted with my Black Milk purchases.
Love the creative designs, particularly the gorgeous dresses.
Just wish they would do more longline and cap sleeve styles, preettty please 🙏🥹
5 de março de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Thank you so much for this wonderful review Fay! This absolutely made our day to read 🖤 I know we've got a few gorgeous longline and cap sleeve style dresses planned for release throughout the year, so make sure you keep your eyes peeled!
newsletter insupportable
Bonjour, je me permets de mettre ce commentaire tandis que je n’ai même pas eu de première expérience, je CROULE sous les mails de ce site!! Comment c’est possible d’envoyer presque autant de notifications qu’un certain grand site chinois… pour rien, en quelques jours seulement je me sens harcelée, j’ai donné mon accord pour une newsletter, pas un spam intempestif et ça m’a tellement énervée que je préfère éviter finalement tout achat sur la plateforme qui pourtant me tenter beaucoup.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
We're so sorry to hear that you're feeling overwhelmed by our emails - that’s definitely not the experience we want anyone to have.
If you'd prefer not to receive them, you can click ‘Unsubscribe’ at the bottom of any newsletter to opt out at any time. If you need a hand with this, please feel free to reach out to our team at hello@blackmilkclothing.com and we’ll be happy to help.
Expensive shein quality clothes
Their items are so expensive for what the materials are. They used to be made in australia so i could justify the prices back then but now its all made in china. And the materials is mostly polyester. I dont understand why i would pay $130 CAD for a 82% polyester dress? The prints are cool sure but a simple skater dress should not be that much.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Black Milk Clothing
Thanks for sharing your thoughts - we understand that fabric composition and pricing are important factors when deciding what to buy.
Polyester has always been a core part of many of our pieces because our prints are created using sublimation, which allows the artwork to become part of the fabric rather than sitting on top of it. This is what gives our designs their vibrant colours, sharp detail, and durability over time.
Our pricing also reflects the custom artwork, smaller production runs, and the specialised printing process used to create our pieces. While our garments are now produced with long-term manufacturing partners overseas, we continue to work closely with them to maintain the quality and construction our community expects.
We also list the fabric composition on every product page so customers can check the material details before purchasing.
We really appreciate you taking the time to share your feedback and if you'd like to chat about anything further, please feel free to contact our team (hello@blackmilkclothing.com) 🖤
This company has changed there name or…
This company has changed there name or have different names on other websites
The quality is poor and they make it look like you are buying the brand name there NOT
And the sizes are not what they say don’t waste your time or money and the delivery takes forever to arrive
14 de outubro de 2025
Avaliação não solicitada
Resposta da Black Milk Clothing
Hi Cecil! Thank you for taking the time to share your experience. We are really sorry to hear how frustrating this was for you.
From what you have described, it sounds like there may have been some confusion around where your purchase was made. BlackMilk Clothing items are only sold through our official website and we have not changed our name or traded under other brands. All of our items are proudly designed in-house at BMHQ. If you are unsure whether your order was placed with us, our Customer Experience team would be very happy to help confirm this and point you in the right direction. You can reach us at hello@blackmilkclothing.com with any order details you have.
If the item was purchased directly from BlackMilk and didn't meet expectations around quality, sizing or delivery time, we would absolutely want to look into that further for you as well!
Thank you again for raising this with us Cecil!
Drastic drop in Quality
I used to love buying Blackmilk years ago- but the last few years the quality has dropped significantly. Designs no longer feel flattering, the fabric quality is thinner, the stirching feels less secure. I bought a dress from the LOTR collection for my Christmas party this year- when I received the dress in the mail, I actually had to go back and check to make sure I hadn't been duped by a Blackmilk knockoff site! That's where the Blackmilk quality is at the moment- it feels like a cheap knockoff of the Blackmilk of several years ago. Like you're ordering off Shein.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Black Milk Clothing
We're really sorry to hear that your recent experience didn’t live up to the BlackMilk you remember. We know many of our customers have been with us for years, so hearing that something felt like a step down is genuinely disappointing for us to read.
We work closely with our manufacturing partners to maintain the quality and construction our community expects, and feedback like this is something we take seriously. If you’d be open to sharing a bit more about what didn’t feel right with the dress (fabric, fit, stitching, etc.), our team would really appreciate the insight so we can pass it along to the right people.
Please feel free to reach out to us at hello@blackmilkclothing.com
so we can take a closer look with you.
Look good, feel cheap
Honestly they look great but feel cheap- while they look great on me initially I am honestly scared to wash these as I feel one wash is going to ruin them they feel THAT cheap. Not really good considering their prices...
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Black Milk Clothing
Hi Becky! Thank you for taking the time to leave your feedback - we really appreciate hearing what our customers think about their new pieces. Our garments are absolutely designed to be worn and washed, but we do recommend following the care instructions on the label to help keep them looking their best for years to come. If you ever have any concerns about the quality of an item, please feel free to reach out to our team (hello@blackmilkclothing.com) - we’re always happy to help! 🖤
Temu/shein quality, with no care about proper measurement of the clothes.
The quality is REALLY cheap. The same kind you would get from temu and shein. I also had issues with their CSR team. I emailed them for measurements of their pant lengths BEFORE purchasing. They were actually 3 inches shorter than the quoted amount. I had to argue with their team in order to get just a store credit after also paying almost $50 in duties. Just terrible service and will never be buying from them again.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Black Milk Clothing
Hi Dana, thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience and that the pants didn’t meet your expectations. We understand how frustrating it must have been to receive an item that didn’t match the measurements you were provided.
We are glad to see that the team were able to organise a store credit as a resolution. That said, we’re truly sorry that the overall experience left you feeling disappointed.
If there’s anything further we can assist with, you’re always welcome to reach out to our team at hello@blackmilkclothing.com.
The customer service representative was amazing and communicative.
The customer service representative was so communicative and helpful when at no fault of the company, my package sent to the U.S. from Australia wound up in Canada and back to Australia. She follow-up with steps and never made it feel like I was a burden. When the U.S. Tariffs hit, and the package had to be resent, she outline options for my package. I don't think I could have had a better customer experience.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Black Milk Clothing
Thank you so much for taking the time to leave this lovely review, Forn! Our Customer Experience team really prides itself on the service we provide to our customers, so we’re so glad to see that reflected in your review 🖤
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