Blackwood Outdoors Avaliações 

410
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Just had a conversation with the owner of the company with ref to an item missing from my order. A misunderstanding on my part. Problem has been rectified and I have been assured I will receive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service, no matter what the purchase the standard remains the same. The product came on time, perfectly packaged to avoid transit damage, with communication throughout. Brilliant easy to use... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have always received excellent service from Blackwood Outdoors. Whether my enquiry may have been about a particular day/night vision rifle scope, a thermal scope or a thermal mono scope. The advice... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos para caça

Escrito pela empresa

Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(410)

380 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First class company.

Another purchase from Blackwood Outdoors. Third in fact, why would I go anywhere else? Excellent service from an excellent company. Very satisfied with my purchase.

9 de março de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Many thanks

Avaliado com 5 de um total de 5 estrelas

Excellent service and advice

Excellent service and advice
Before you buy get personal advice from Ian
Great prices and excellent customer service

13 de março de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Many thanks MArty

Avaliado com 5 de um total de 5 estrelas

item for sale as described

item for sale as described. item arrived/delivered by courier next working day, well wrapped and secure. In three words, an efficient service! Will use again.12

12 de março de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Many thanks Phil

Avaliado com 1 de um total de 5 estrelas

Terrible after sale service

Terrible after sale service. Contacted Ian twice about a fault with the scope I got from them and I’ve not had any response from him or the company. Seems they are fast to take your money but don’t give a crap about the people that pay there wages (us customers)
Legal advise is now being taking against them.

Update. 14/03/2026
Received a reply but seller is fogging me off to the manufacturer when it’s the seller responsible within 30 days. As I’ve only had this scope 3 weeks Uk law states customer rights act 2015 that we have 30 days to return and refund fully if a product has a manufacturing fault which this does. Being passed off to the manufacturer when it’s the sellers responsibility if not professional.
Can’t recommend this company if they don’t follow the Uk law.

Legal action started.

11 de março de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Hello Jason,

We did respond to your enquiry and advised you to contact DNT support directly, who handle technical faults and warranty issues for this product. As the manufacturer, DNT Optics must be notified of any suspected fault before a warranty issue can be assessed or resolved, and their technical team are best placed to diagnose the issue quickly.

As a specialist retailer rather than a large marketplace like Amazon, we receive a significant number of enquiries alongside order fulfilment and customer support. While we aim to respond as quickly as possible, a response time of around 1–2 working days is not unreasonable.

Directing customers to the manufacturer’s technical support is standard practice with many specialist optics products, as they can often diagnose or resolve issues far faster than a retailer without the product being returned unnecessarily.

If further assistance is required after contacting DNT support, we will of course assist in facilitating the process.

Blackwood Outdoors

Avaliado com 5 de um total de 5 estrelas

Service is good would have been better…

Service is good would have been better if the post code on your website took me to your shop instead of driving around Hartlepool to find it

27 de fevereiro de 2026
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Cheers Joe. We only deal online currently..

Avaliado com 4 de um total de 5 estrelas

Fast delivery

Placed 2 seperate orders and both arrived next day.
Only loses a star because you can't speak to anyone.
Other than that, very highly recommended.

26 de fevereiro de 2026
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Hello Mark

Thanks for the feedback, appreciated.

Avaliado com 1 de um total de 5 estrelas

Return

I contacted blackwoods twice regarding a return request, once on there online contact page and once on there online messaging and both times no one contacted me quick to make a sale not so quick to discuss a return, I'll now contact my card company and request a charge back. Terrible company will not use again

6 de março de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Hello,

We did respond to your return request and confirmed that the item could be returned as you had decided it was not suitable for your needs.

However, we are still awaiting the item to be returned to us so the return can be processed. Once the product is received back in accordance with the returns procedure, the matter can be resolved.

If you require the return details again, please contact us and we will provide them.

Blackwood Outdoors

Avaliado com 5 de um total de 5 estrelas

Great team at Blackwood

Great team at Blackwood, first I emailed to gather information on the scope I wanted to order , scope is now ordered . Looking for a thermal spotter and I will most definitely be using Blackwood again

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Thanks Glen

Avaliado com 5 de um total de 5 estrelas

FX D1 chronograph.

Ordered online, everything was straightforward.
Item arrived next day, well packaged.
highly recommended.
Thanks.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Good customer service when needed

There was a problem with part of the order not being dispatched. However this was quickly deal with over the websites chat facility without problem. An honest and timely response from the owner with an apology followed by good updates.
I can recommend to others and will by from Blackwood Outdoors again.

25 de fevereiro de 2026
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Cheers Terry

Avaliado com 5 de um total de 5 estrelas

Fast Despatch

My purchase was despatched promptly arrived quickly and was very well packaged .

26 de fevereiro de 2026
logotipo da Blackwood Outdoors

Resposta da Blackwood Outdoors

Thanks Carl

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