Bleu de Chauffe Avaliações 

I spent weeks researching backpacks from many premium brands before choosing the Woody 25L in Khaki US Stonewashed, and I’m so glad I did. The quality is outstanding: the heavy canvas and the thick vegetable-tanned leather feel built to last for decades. Finding the artisan’s signature and date inside the bag makes it truly special.

The customer service deserves a special mention. Sandra answered all of my many questions quickly and in detail.

A beautiful, iconic bag from a company with real values. Highly recommended!

La ceinture est de très belle qualité, avec des finitions soignées. J’apprécie particulièrement le fait que, contrairement aux ceintures classiques à cinq trous, ce modèle décontracté possède de nombreux trous supplémentaires, ce qui permet un ajustement beaucoup plus flexible.

J’ai également hâte de voir comment le cuir va se patiner avec le temps. Très satisfait de mon achat !

First, I love the bag I purchased. It's beautiful and the craftsmanship is great. I also want to praise Bleu de Chauffe's customer service. I had missed a promotion that my purchase would have qualified and they quickly proposed a number of solutions to solve the problem. I am satisfied and the next time I'm in the market for a bag, I will definitely be coming back.

J'ai contacté le service client de Bleu de Chauffe pour savoir si une réparation de mon sac, acheté il y a 10 ans, pouvait être réalisée. La communication avec Sandra a été aussi agréable qu'efficace. En 8 jours, mon sac a pu être réparé à l'identique, avec un transport très rapide via Colissimo. Je suis extrêmement satisfaite et recommande pleinement cette maison, pour ses produits de grande qualité et son suivi de clientèle irréprochable.

Des sacs magnifiques : j en ai déjà acheté 3!
Les cuirs sont très beaux, les formes sont bien pensées, les matériaux sont très qualitatifs
De la belle fabrication française !! Bravo

Really impressed with the quality and design of Bleu de Chauffe’s leather goods. Great service too. Friendly and accommodating.

Gorgeous bag but beware customs charges if buying in UK, the 'free' wallet also incurred significant customs charge so overall the charge was 40% on top of the original cost which was unexpected!

Jai reçu hier mon dernier sac Gombe en toile (merci Sandra). Il est juste magnifique ! Et parfait ! Je suis depuis de longues années une fidèle de Bleu de Chauffe. Leur savoir-faire est exceptionnel et rend cet atelier unique. Je remercie Sandra du service client pour sa gentillesse. Je félicite Eurigueta pour avoir fabriqué ce sac avec tant de soin. Et bravo à toute l'équipe de cette entreprise d'exception.
Véronique.

Great costumer service, great product!

I purchased a Zeppo Business Bag for €686,25. From the beginning, one of its two zippers jammed halfway at exactly the same point whenever the compartment contained even a single book. Folding the leather edge inward allowed it to slide freely, suggesting a possible construction or assembly issue.

I sent photos and a video on day one. After the bag returned from the company's workshop, I sent another video showing the same problem, along with the recording date. I explained precisely how to reproduce the issue and offered a live video call. I never received confirmation that the workshop had tested the zipper under those specific conditions, and the video call never happened.

Initially, the company wrote that there seemed to be abnormal tension at the zipper, which could affect its functioning. After the workshop inspection, however, it reported finding no particular problem. Despite insisting that repairs could only be performed by its specialist craftsmen, it never clarified whether any repair had actually been carried out.

I was also told that the metal zipper might explain the different sliding sensation. Yet the other zipper on the same bag is metal too and works perfectly. The product description itself promises metal zippers for smooth opening.

The communication remained inconsistent. My complaint was reportedly forwarded to the artisans for closer examination, but no findings were shared with me. A few days later, I received essentially the same conclusion as before. The company had also offered a return for a refund, then referred to a replacement as though this had already been explained.

Given how my complaint was being handled, I reported the company's conduct on SignalConso, the French government's consumer platform. There, the company stated that its after-sales team was in contact with me to understand the issue, and committed to repair or replace the bag. In practice, I received no further update from the after-sales team.

On 12 October, a refund appeared in my PayPal account without any accompanying explanation, inspection findings or replacement. I am still waiting for an answer to a straightforward question: if the bag was considered fault-free, why was I refunded? And if a problem was identified, why was the promised replacement never sent? My email asking these questions remains unanswered.

I had been promised timely updates on the repair and reshipment. Instead, communication was sparse, confusing and ultimately absent when an explanation mattered most. I also requested the company's consumer mediator contact details twice, without receiving them.

For the record, the refund was not a favour: under EU consumer law, when a defect persists after a repair attempt, the buyer is entitled to a refund or a price reduction, and returns must be free of charge.

More than seven weeks after ordering, I had no bag, two return shipments to France, a refund without explanation and considerable time wasted trying to obtain a clear answer. The leather may be beautiful, but a €686,25 bag with a zipper that jams under a single book is a basic functional failure, and the way it was handled only made it worse
Based on my experience, I will NEVER buy from Bleu de Chauffe again.

Je suis très satisfaite des produits Bleu de Chauffe qui sont esthétiques et durables. J'ai eu un problème de fermoir, et j'ai pu renvoyer mon sac qui a été réparé sans problème dans un délais très court. C'est une excellente interaction avec cette entreprise que je recommande à tous.

le site est agréable et les photos présentent bien les produits
Mon achat a été livré rapidement et mon sac musette est superbe

We purchased a bag, two wallets, and two belts from Bleu de Chauffe; all are beautifully crafted from high-quality leather. Customer service via the online chat was responsive, providing excellent advice and valuable assistance. We are delighted to support a company driven by such a positive, environmentally conscious, and caring philosophy.

Wonderful customer care and beautiful products

Une magnifique petite musette dans un cuir velouté avec des finitions robustes
Un service clientèle qui se plie en 4 pour qu'elle arrive à temps pour l'évènement ! Merci

Cuir très souple qui vieillit très très bien. Jolis modèles originaux . Service client réactif et bien sûr tout est fait en France !!! Que dire de plus ?

상담이 원활했고 나에게 최적의 해결방안을 제시해줬음
그리고 최단시간으로 해결을 도와줬어요
산드라는 최고에요👍

Excellente marque. J'ai acheté 3 sacs au total et tous les produits sont magnifiques et fonctionnels. Ce sont des sacs du quotidien et quand on en possède on n'utilise plus les autres.
De plus, si quelque chose casse il suffit de renvoyer pour reparation.
Je recommande fortement ce made in France

Haute qualité, rapidité et beauté !