Blinds To Go - EVERETTAvaliações 

It just took far to long getting the Order.

Excellent customer service! First time buying blinds here and I’m so happy I did , bought the faux wood and I love them

We liked the product and we like what got installed.
However three main issues with the process
1) the sales associate did not foresee major installation issues. The installer showed up and his first reaction was “oh I’m not installing that” (for one of the three rooms). He essentially argued that the sales associate did not prompt the right questions and we had to go through major changes as a result.
2) the $100 deposit for the color stuff is very expensive especially given that the installer did not ask for it. We do not own a car and the sheer process of bringing this thing back to the store was inconvenient and expensive.
3) the installer damaged a wall when installing the blinds. I emailed the store about it and they didn’t come back to me in over a week. After that I had to follow up to every email after one week or two. It really felt like they were trying to have us forget so they would not have to fix the issue. Now we’re trying to get the repair scheduled. Every time I call and press 5 for scheduling an installation no one is available. Let’s see if this gets fixed at some point...

I had cordless blinds installed in four living room windows in Feb 2020. Two of them bunched up due to fraying string getting caught in the mechanism by Oct 2020. I used the lifetime warranty to have them replaced but had to drop off and pick up in person, even after I offered to pay for shipping.

After going through that trouble, another of the originals had the same issue in Nov 2020. At this point I am not bothering to replace. I explained to the salespeople that the string material frays from the friction in the mechanism but they seemed to have little control or knowledge of the issue. The new blinds use the same string so I do not anticipate the replacements to last long.

Overall I am very disappointed in the quality given how much I paid, and in the warranty requirement to drop off and pick up. I will not purchase from Blinds-To-Go again.

UPDATE: I see the response from the company. My original order number is 187754, and the order number for replacement of two of the shades is 993144. The fourth shade now also has the same issue and I can provide a picture if needed. The strands of thread in the cord bunched up making it impossible to lift the shade all the way up on one side.

One shade had a broken cord, 5 years old, you guys came took it to the store, replaced cord, came back and re-installed it the next week. No fuss, no problem, everything great!

We decided to change the shade in the master, wanted a different color. It's so easy with your shop at home service. Ordered and installed 8 weeks later.

Great service, efficient delivery. I'm a repeat customer, as a result.