Blinkrx Avaliações 244

Customer service very efficient. The product is really great . First time using eye drops that really deliver results . Since I started to use these drops I have not seen my eyes red so far ….

It was a great experience. I just waited for the drops that my Doctor recommended. You guys are great!

Don’t use them. Terrible service. Million questions and the deny debit card. Health Reimbursement Account with ample funds. Deny, deny. They said give them my personal card. Beat it. Never again.

Med was cheaper than going thru my ins and pharmacy. They were extremely quick and efficient.

If I could give 0 stars I would.

Contacted 04/06/26 bc online portal kept kicking me offline while trying to do refill of meds.
Spent nearly 2 hours with CSRs who told me they would “escalate” issue and provide resolution same day. Was CONTINUOUSLY DENIED access to decision making authority and escalation team. No communication from them whatsoever except to attempt to coerce me into auto refills. Texts every f***ing day.

Over subsequent days attempted to do online refill & got same result.

11 days later after multiple attempts and now down to my LAST DOSE of my meds and again - 2.5 hours of run around, promises, being hung up on, and again CONTINUOUSLY DENIED access to decision making authority and escalation team to ensure an overnight delivery of my medication so as not to interrupt my medication regimen. Sent an email that they figured out glitch and dropped my meds in USPS. Kept apologizing for the “inconvenience” instead of addressing my MEDICAL NECESSITY.

NEVER AGAIN.

And the worst part? Yeah there’s more. Deeper dive into BlinkRX - finding out they are now partnered with Trump and his band of criminals.

US Congress inquiry - October, 2025

Follow Up
Literally got a call next day from a “supervisor” and engaged in a 20 minute conversation where he acknowledged there was absolutely nothing they could do about the situation.

This company takes advantage of women looking to get medications their Dr. does not assist with. I ordered a medication to help with menopause and was charged 298 instead of the advertised price of 99. When contacted they said I could not pay the advertised price because my insurance rejected it. It should not be advertised as 99 out of pocket when you cannot pay out of pocket when you have insurance that rejects the claim. Very deceptive advertising and they will not refund. This just adds to an increasingly stressful situation.

Great personal service

BlinkRX responded before I even left my optomotrist's office. I received the drops within 2 days.

Lowest cost possible and very VERY quick service.

It was easy to order from Blink Rx. My prescription was delivered in a timely manner. I will definitely use them again.

Representative kept on reading script and had no idea how to handle issue. Did not take ownership of issue even though he acknowledged it was an error by Blink. If the representative had knowledge of the Blink ordering and shipping process they would have known that the customer had the option of paying a small up charge for two day shipment. Unfortunately he had no idea which caused unnecessary upset on my part. There are many more details to this situation which demonstrate the inadequacy of Blinks processes however I am not going to take any more of my time to explain.

Super convenient and reasonable prices. :)

Communication was excellent when I talked to Blink by phone. Delivery was prompt.

cant sign in to account, fear will be charged for next refill

The drops are excellent if I'm indoors only once I go outside I'm back to not being able to see clearly as though I never had drops in my eyes. So unless I"m a Vampire????

My first experience was not great at all! First off, there was quite a bit of miscommunication between my doctor at, my health insurance, and BlinkRx. My doctor stated that I had three options for my eye drops, a 40-day supply, a 90-day supply, or a 120-day supply, and there was a cost provided for each of these options. When I contacted BlinkRx, I requested the 120-day supply and was told that the insurance only approved the 90-day supply and so I then requested a 90-day supply, but was told that my doctor had only submitted a subscription for the 40-day supply and that I would need to contact her to send a new prescription for the 90-day supply. On 3/18/26, I received a text message from BlinkRx that my prescription price had been updated and so I logged into the website and saw that there was a 120-day supply available for $79.00 and so I selected that option and paid for it online, thinking that the insurance must have approved of the 120-day supply after all, since that was what the BlinkRx online form was indicating. Unfortunately, when I received my online receipt after paying for it, my online receipt stated that I only purchased a 40-day supply for $79.00. I then called BlinkRx and spoke to a representative who cancelled the order for me. I said to him that I would like to then purchase the 90-day option that I was told was approved by my insurance and he told me that we would have to wait until the cancellation went through in order to purchase it. Unfortunately, the very next day I received a message that the 40-day supply that I canceled and had been "Shipped," so I called back and spoke with a different representative that said I could submit a refund request, since they shipped something that was only a 40-day supply when the BlinkRx online form said I was purchasing a 120-day supply and because I called and cancelled the order before it shipped. He said that the request would go through after the prescription arrived at my house. Once I received the wrong prescription order in the mail, I called back to inquire about the refund request and was told that the request had been denied because it had already shipped (What???), so I pushed back and said that even though it was not my fault that the BlinkRx online form misinformed me about the amount that I was purchasing and that it was also not my fault that they shipped an order that I had canceled. He told me that the decision was final and there was not a possibility of having the refund request reevaluated. In addition to BlinkRx not correcting their own mistakes I had several phone calls with representatives that were challenging because some of the representatives I talked to did not understand English well and because the BlinkRx automatic phone system was glitchy. There were a couple of representatives that were nice and that were competent in English, but what they explained to me regarding the cancellation and the refund request proved to be incorrect). I have never experienced such difficulty trying to simply order and pay for a prescription at a pharmacy and was quite frustrated that BlinkRx did not fix mistakes that were made on their end. Hopefully this information will be used to make much needed improvements in communication and service!

All was good but I wish I could use the eye drops but it feels like hot sauce was dropped in my eyes.

Everyone I spoke to was very caring, and knowledgeable. I was so thankful and relieved they were able to fill this very expensive prescription for me at no charge.

Overpriced meds and poor customer service. My spouse Dr recommended BlinkRx for an expensive med with high co-pay. BlinkRx turned out to be much higher than we were charged at local chain drugstores (over twice the goinfg rate). BlinkRx tried to talk her into some kind of installment plan at the high price rather than finding a lower one. It was difficult to talk to anyone there and she finally went with another service that was much less expensive and more reliable than Blink. No she is trying to negotiate another prescription with similar problems. It seems that BlinkRx has convinced providers that hey are low-cost, but when the patient uses them, the results are very different. Although i put a date bellow, this actually went on for weeks.

I love that the Miebo doesn’t sting my eyes like Restasis. I love the way it feels.