BlipCut Avaliações 

53
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have only given this a trial yet with a sample, but I am amazed beyond words. Here's my funny case: Season 9 of MyLittlePony has never been translated to my native language, and my daughters are kil... Ver mais

Avaliado com 1 de um total de 5 estrelas

Отвратительно. Я заплатила деньги за продукт они мне написали что у меня есть 40 балов через регистрацию в аккаунте я пыталась перевести видео. Оно загружалось до 90% и дальше не шло. И так на раз... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Blipcut hat mich wirklich beeindruckt! Das Angebot ist vielseitig und hervorragend auf die Bedürfnisse der Kunden abgestimmt. Die Plattform ist benutzerfreundlich und ermöglicht eine einfache und ef... Ver mais

Avaliado com 1 de um total de 5 estrelas

I uploaded a shortened version of the video I wanted translated. Translation of the one minute clip worked well. However, after purchasing a subscription, I was dismayed to see BlipCut couldn't tran... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

53 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(53)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Отвратительно.

Отвратительно.
Я заплатила деньги за продукт они мне написали что у меня есть 40 балов через регистрацию в аккаунте я пыталась перевести видео. Оно загружалось до 90% и дальше не шло. И так на разных гаджетах.
Когда я обратилсь к ним с просьбой вернуть мне деньги потому что их система не работает знаете что они сделали? Да да! Сказали войдите в аккаунт - але!!! Я работала в аккаунте и балы снимали -ваша система не работала.
Финал - они сняли в очередной раз деньги - по подписке... хотя в письме уверяли что продолжили действие моих уже купленных балов.
Не рекомендую не тратьте деньги зря

9 de maio de 2025
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Уважаемый пользователь,

Благодарим вас за отзыв и приносим искренние извинения за доставленные неудобства. Мы понимаем ваше разочарование и хотим заверить вас, что уже прилагаем все усилия для решения проблемы с неудачным переводом видео.

Наши специалисты проверили вашу заявку и открыли тикет TID#22463283. К сожалению, мы пока не можем точно установить, какое именно видео вызвало сбой, так как не получили от вас его название или ссылку. Пожалуйста, предоставьте эти данные — это поможет нам оперативно разобраться в ситуации и устранить проблему.

Также хотим уточнить,, что если обработка видео завершается неудачно, баллы автоматически возвращаются на ваш аккаунт. Вам не нужно подавать отдельный запрос на возврат — система обрабатывает это автоматически.

Пожалуйста, следите за дальнейшими обновлениями по тикету TID#22463283 — наша команда поддержки остается с вами на связи и готова довести решение до конца.

Благодарим вас за терпение и сотрудничество. Мы ценим вашу обратную связь и надеемся восстановить ваше доверие.

Avaliado com 1 de um total de 5 estrelas

Software unable to translate my video

I uploaded a shortened version of the video I wanted translated. Translation of the one minute clip worked well. However, after purchasing a subscription, I was dismayed to see BlipCut couldn't translate the entire 5 min video. It kept freezing at the 90% completion mark.

I submitted a complaint/request for help and customer care did respond that they'd get back to me with the fully translated video. I waited several days and didn't hear back so I cancelled the subscription. In my opinion, I should've been refunded for the money I spent given the product didn't provide any value.

5 de abril de 2025
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

We’re truly sorry to hear about your experience with BlipCut, and we completely understand your frustration. It’s disappointing when a product doesn’t perform as expected, especially after you’ve taken the step to subscribe.

We see that the short clip translated successfully, but the longer video unfortunately stalled at 90%. Our team is actively working to identify what may have caused the issue. In order to investigate this further and assist you properly, we kindly ask you to share the email address you used when submitting your original request or making your purchase. This will help us locate your case and follow up accordingly.

We genuinely want to help resolve this for you and ensure your experience is made right. Once we have your email, our support team can re-open the case and continue assisting you.

Avaliado com 5 de um total de 5 estrelas

I recently had an issue with my…

I recently had an issue with my subscription, and I reached out to customer support for assistance. They responded professionally and worked to resolve the matter. Although there were some challenges at first, we eventually reached a satisfactory solution. I appreciate their efforts and willingness to help.

2 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The AI help me to audio translate…

The AI help me to audio translate educational videos I project to my professional students, easy to edit the translation changing the translated transcript.
The speech speed sugestion is awesome.

24 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very unreliable company

Very unreliable company. I had a very bad experience with them. I needed to translate a lot of videos from Hebrew to English. I did a test video, and it translated normally. So, I purchased a one-year subscription, assuming it would be enough to translate all my videos.

However, after purchasing the subscription, the videos stopped translating. I tried about 20 different videos, and the same error kept appearing every time. One video did get translated, but very poorly, with long pauses within the video.

I immediately contacted support, sent them the poorly translated video, and recorded a screen video showing the error that occurred when trying to translate other videos. A support agent responded, saying that unfortunately, videos from languages like Hebrew still translate poorly on their platform.

At that point, I requested a refund. Their website states a "30-day money-back guarantee". Only a couple of days had passed since my purchase.

And that’s when things got strange. Another support agent asked me to record yet another video showing the error, even though it was obvious that the same error kept occurring, and they were already aware of it - since the first support agent had confirmed it to me.

I demanded a refund again, but the agent told me that, according to their refund policy, they don’t issue refunds "just because a customer wants one". But that’s not what’s written on their payment page. Fine.

I checked their refund policy and found that they do issue refunds in cases of technical malfunctions and the inability to use the service. I pointed this out to the agent, and he offered me a 30% refund. What? Their refund policy clearly states "a full refund" in such cases.

For the remaining money, he suggested I use their graphic editor instead - as if I needed a graphic editor! I needed voice translation.

I was outraged. I demanded a full refund again. Then another support agent contacted me and offered "a one-time deal: 50% refund" and access to the graphic editor for the remaining amount. I rejected this offer as well.

This whole process dragged on for nearly two weeks. I threatened to file a chargeback through my credit card company. Only then did they offer an 80% refund. But I wanted a full refund. After all, I couldn't use their service due to a technical malfunction. Why were they offering me only a partial refund and an irrelevant graphic editor instead?

Only after I officially filed a chargeback with my credit card company did they finally agree to issue a full refund.

I'm writing this to warn other users. Maybe your experience will be better. But mine with this company was terrible.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Hi keila,

Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience caused. At BlipCut, we strive to deliver reliable services and uphold our commitments to customers, and we deeply regret that your experience fell short of these standards.

Addressing Your Concerns
1️⃣ Technical Issues with Video Translation
We acknowledge the difficulties you encountered with Hebrew-to-English video translation. While our platform supports multilingual capabilities, we recognize that certain languages, including Hebrew, may require further optimization. Your feedback is invaluable, and our technical team is actively working to improve translation accuracy and stability in future updates.

2️⃣ Refund Policy Clarification
Our 30-day money-back guarantee ensures full refunds for technical issues that our team cannot resolve, provided the request is submitted within 30 days of purchase. Based on your description, your case clearly falls under this policy. We are investigating why this was not handled correctly and will ensure stricter adherence to our guidelines moving forward.

3️⃣ Partial Refund and Graphic Editor Offer
We apologize for the miscommunication regarding partial refunds and irrelevant product suggestions. This does not align with our commitment to resolving issues transparently. Rest assured, we are retraining our support team to prioritize fair resolutions and avoid such oversights in the future.

Steps to Resolve
Full Refund Confirmation: We confirm that your full refund has been processed. If any delays occur, please contact us directly at support@blipcut.com for immediate assistance.

Technical Improvements: We are enhancing our AI translation algorithms, particularly for Hebrew and other underrepresented languages, to prevent similar issues. Updates will be announced via our newsletter and website.

Direct Communication: A dedicated account manager will reach out to ensure your future needs are met proactively.

Thank you for holding us accountable. Your feedback drives our growth, and we are committed to earning back your trust.

Sincerely,
BlipCut Team

Avaliado com 1 de um total de 5 estrelas

Awful waste of time and money

Several attempts to make bedded subtitles failed. Tried different videos but most said "something went wrong" Out of 10 tries, all of which were less than the 2 hour limit only one generated subtitles but when trying to down load just sits there spinning on download for greater than 24hours. Also when trying to cancel service I could not connect to a cancellation link after wasting over an hour on their cancellation instructions which just move you in a big circle. My only recourse seems to be reporting to the fraud department of my credit card provider. Update 01/29/2025 Have tried 12 times since original review, all of which have also failed to generate subtitles. Also cancellation is still not possible because of previously stated reasons.

20 de janeiro de 2025
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Hi Bob,

Thank you for letting us know about your recent experience with our software. Based on an event that you have described, we understand the inconvenience.

We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you. We are willing to investigate it further and make things clarified, however, the current information is too limited. Would you please drop an email with more details at support@blipcut.com?We want to help as much as we're able to. Look forward to getting in touch with you!

We want to help as much as we're able to. Look forward to getting in touch with you!


Best regards,
BlipCut Team

Avaliado com 1 de um total de 5 estrelas

This company sucks

This company sucks

The said they will charge 1 credit per minute but it's not the case

And what makes it worst is everything in this platform is broken

7 de janeiro de 2025
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Hi Victor,

We apologize for the inconvenience that happened on your end. In line with your doubt caused by the credits consumption, we'd like to explain it in more detail. Hopefully, it would make thing more clear and help you.


How many minutes of video can be translated for one credits depends on the translation voice selected by the user. If you choose AI common voice, one AI credit can translate one minute of video. If you choose to use Clone Voice, translating a one-minute video file will cost two credits. In addition, the unit price of each AI credit varies for different licenses, please refer to the purchase link below.
https://videotranslator.blipcut.com/pricing.html?sid=129&type=5

To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. We invite you to pay an eye to your mailbox. Really appreciate a lot for your time and patience!🥰

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I'm very grateful for the exceptional customer service I have received. The team has always been very attentive and friendly, quickly resolving all my questions and issues. The efficiency and kindness of the staff really stand out and make the experience very positive. Every time I have needed assistance, I have been attended to with professionalism and dedication. Without a doubt, I recommend this service to anyone looking for fast and effective support. Thank you very much for the excellent attention and for making everything so easy and pleasant! I am very satisfied with the quality and speed of your responses.

22 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blipcut hat mich wirklich beeindruckt

Blipcut hat mich wirklich beeindruckt! Das Angebot ist vielseitig und hervorragend auf die Bedürfnisse der Kunden abgestimmt. Die Plattform ist benutzerfreundlich und ermöglicht eine einfache und effiziente Nutzung. Besonders hervorheben möchte ich den schnellen und freundlichen Support: Bei Fragen oder Anliegen erhält man rasch eine kompetente Antwort, die einem wirklich weiterhilft. Es fühlt sich an, als würde man sich in besten Händen befinden. Zudem stimmt das Preis-Leistungs-Verhältnis, was das Angebot noch attraktiver macht. Blipcut ist definitiv eine Empfehlung wert – hier wird Kundenzufriedenheit großgeschrieben. Wer auf der Suche nach einer zuverlässigen Lösung ist, wird hier nicht enttäuscht!

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Blipcut you pay every week but no cancel subscription …

is a tool that you pay every week but you can't cancel your subscription or as they say you must contact support from Blipcut. This is unprofessional.
Or Scam
I am waiting for cancel this week and If not I will use law.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Hi,

We apologize for the inconvenience that happened on your end. In line with your doubt caused by the extra weekly subscription payment, we'd like to explain it in more detail. Hopefully, it would make thing more clear and help you.

In fact, you can cancel the subscription with yourself by contacting customer support team in advance.
It's a pity that you haven't seen the instructions on our website specifically for canceling automatic subscriptions.

To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. We invite you to pay an eye to your mailbox. Really appreciate a lot for your time and patience!🥰

Avaliado com 5 de um total de 5 estrelas

Непоганий ші,але люди працюють золоті🩷

Непоганий ші, проте люди працюють золоті🩷
Сталося непорозуміння,я вже розчарувався,але команда пішла мені назустріч. Подарували можливість скористатися сервісом,не жадібні,милі і привітні співробітники. 5 зірок найменше що можу дати. Дав би 10 ))

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They doing SCAM!

They doing SCAM!
You can’t stop your membership charging money every week.
I willstart LAW case next week.
You have to contact support to stop membership in fact support never Stop it

11 de outubro de 2024
Avaliação não solicitada
logotipo da BlipCut

Resposta da BlipCut

Hi,

We apologize for the inconvenience that happened on your end. In line with your doubt caused by the extra weekly subscription payment, we'd like to explain it in more detail. Hopefully, it would make thing more clear and help you.

In fact, you can cancel the subscription with yourself by contacting customer support team in advance.
It's a pity that you haven't seen the instructions on our website specifically for canceling automatic subscriptions.

Would you please drop an email with more details at support@blipcut.com? We want to help as much as we're able to. Look forward to getting in touch with you!
🥰

Best regards,
BlipCut Team

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