Passed us to Ellwood law who have been very good and quick to respond with early stages of good communication. Managed to find a few car finances on our behalf, fingers crossed for a good result.
A empresa respondeu
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Veja o que dizem as avaliações
The first agent l spoke to on Monday morning, when l called to report the accident, in my view is top class agent. He demonstrated ability to listen and was more concerned about my well-being rathe... Ver mais
Coming on for nearly 2 years since starting claim ,service has been terrible referral to chase monro and send email asking for update no reply phone does not get answered,phone blue panda and just to... Ver mais
A empresa respondeu
I had an excellent experience with Blue Panda. They helped me recover money I never knew I was entitled to. The people I spoke to were friendly, professional, and always kept me informed along the way... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Through over 10 years experience in Financial Mis-selling claims, we aim to take the hassle and stress out of claiming compensation. With over 150,000 clients assisted to date, we can investigate and pursue claims on a wide variety of financial products.
Informações de contato
792 Wilmslow Road, M20 6UG, Manchester, Reino Unido
- 0161 914 5620
- info@bluepandafinance.co.uk
- bluepandafinance.co.uk
4,0
Muito Bom
820 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely horrible experience
Absolutely horrible experience. I started claim in April 2024 but after 5 months I've found out that My case files disappeared, and that was message from some other solicitors company which I have never deal with before (first red flag)
A month later the same, third party, agency still couldn't find My files. After another month I was diverted to another (3rd all ready) solicitor agency... which I have never heard of (second red flag) and they rudely told me to don't call them for update until May 2025. So it looks like Blue Panda is a middleman and they doing exactly the same practice as financial companies who we all claiming against.
Communication with blue Panda is completely pointless, they always wants you to start the claim, and after you doesn't exist for them. With best scenario you'll get phone number to some other solicitors to get any updates.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Thank you for reaching out and we sincerely appreciate you bringing your concerns to our attention.
To assist you further, we kindly ask that you email us at info@bluepandafinance.co.uk with your full details. This will allow us to locate your case and address your concerns more efficiently. Alternatively, if you’d like to speak directly with a member of our team, you can contact us on 0161 914 5620, and we’ll be happy to assist you.
Your feedback is important to us, and we’re committed to resolving this matter and ensuring a positive experience for you moving forward.
Best regards,
Blue Panda Finance
Resposta da Blue Panda Finance
Thank you for sharing your experience Matthew. We’re thrilled to hear that you had a positive journey with Blue Panda Finance!
Kind regards,
Blue Panda Finance
If I could leave 0 stars I would
If I could leave 0 stars I would. Absolutely useless, extremely slow and completely ignorant. Go for any other co pay as this bunch of charlatans won't get you any money back, they can't even respond to an email after 5 months.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Dear Paul, we are concerned that you have not had a response after 5 months as you state. Our turnaround times for email response are 48 hours at a maximum. We would encourage you to check your junk/spam folders as sometimes our emails can end up in there. Alternatively, please call our customer care team on 0161 914 5620.
Kind regards,
Blue Panda Finance
Lack of Communication
Similar to how others have felt, I've had my case ongoing since February (it is now December), if I don't email them for an update (and I still have to do this 3 or 4 times to get any sort of response) I just get a generic email back.
Its so frustrating as I know so many other people have gone elsewhere for a refund on car finance and got it sorted so quickly but this is just silly!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Dear Sam, we can only apologise for the service you feel you feel you have been provided. As explained to all of our customers, the FCA are the ones who have put a complete pause on this industry and have given the Lenders until 2025 to respond. Unfortunately, no-one will be able to obtain any type of refund until late 2025 irrespective of who represents you.
We are hopeful that the FCA will make their announcement sooner, but it is not something we are in control of.
Kindest regards,
Blue Panda Finance
Only got a 1 as I can’t put zero!
Only got a 1 as I can’t put zero!! Total scum! Phone you constantly. Once you block them as it annoys the life out of you when they phone you at least 3 times a day!! they then phone you from a Mobile number instead of the landline!!!🤬🤬it borders on harassment! Once you block one mobile number they phone you from another one 🤬🤬🤬🤬🤬Plus I’m sure these days this is an illegal practice to keep pestering people once they say they aren’t interested?!! Do not even contact them or you are in for weeks of missed calls 🤬🤬utter scumbags!
Edit:
In reply to your post, I have asked you to stop bothering me about 20 times as I’m not interested in a company that treats people like this! Through email I’ve asked you twice with no reply and on the phone! You have simply ignored my requests and keep on phoning! I have blocked over 30 numbers now and still getting calls!! So yea this is harassment! Phoning someone over 40 times in a couple of months even after telling you to stop it is ridiculous! Don’t touch this company with a barge pole folks! As I said before, utter scum!
29 de novembro de 2024
Resposta da Blue Panda Finance
Dear Ross,
We are sorry that you feel that we have harassed you. After you made an enquiry on our website, we of course wanted to speak to you to complete the sign up process. We do have different numbers that we reach out to potential clients. We would simply ask that you let us know that you are no longer interested after which we cease all further contact attempts.
Kind regards,
Blue Panda Finance
Easy claim process
I had an excellent experience with Blue Panda. They helped me recover money I never knew I was entitled to. The people I spoke to were friendly, professional, and always kept me informed along the way. They know their stuff and made the process dead simple. Highly recommend their services to anyone looking to reclaim what’s rightfully theirs!
20 de novembro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello There,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you had such a positive journey with Blue Panda Finance!
Our team works hard to ensure that the process is as simple and stress-free as possible, so it’s wonderful to know that you found our service friendly, professional, and effective. Your recommendation means the world to us and inspires us to keep delivering the best possible support to our customers.
Kind Regards,
Blue Panda Finance
Won't stop harassing me!!!!!!
I haven't applied for missold car finance with this lot, yet I recieve so many phone calls a day from landline numbers and a mobile number that's attached to their buisness. This is terrible, thank God my phone blocks it automatically because shows up as a spam number,/caller.
You have requested my name number and reference, I don't have a reference but you constantly call me,luckily your calls are automatically banned, you call from a landline and mobile, I see you are trying to get my post removed, clearly you don't want people to know you harass people that have asked for contact to be ceased, not acceptable, constantly call from all different numbers constantly throughout the day everyday, as I said my phone flags the calls as spam luckily, you call from
Calling me every day from the 21st of October from 0745830699 and 01617689700.
6 de novembro de 2024
Avaliação não solicitada
Initially these guys were great and…
Initially these guys were great and moved quickly. However the lack of communication has now become very frustrating with me having to chase every couple of months to just receive the same generic email response. This claim has now been in for a year with not even a confirmation that my claim is valid. It has been with a ‘senior auditor’ since April!
23 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello Sam,
We’re truly sorry to hear about the experience you’ve had, and we appreciate you taking the time to share your concerns.
To help us investigate this further and assist you as quickly as possible, please email us at vehicle@bluepandafinance.co.uk with your details as we are unable to bring up your case with just your first name. Alternatively, if you’d prefer to speak with someone directly, you’re welcome to give us a call at 0161 914 5620.
We’re committed to resolving this for you and improving your experience with us.
We look forward to hearing back from you.
Kind Regards,
Blue Panda Finance
It's been 1year 1 month since I made a…
It's been 1year 1 month since I made a claim regarding car finance. Very poor customer service never get an update. Literally doing all the chasing. Not sure what to think anymore. I only went with this company due to reading good reviews. Let's see what happens, will update this review if they actually fulfill with my valid claim. Is anyone else getting the same answer from the company apparently Due to the ongoing FCA investigation, this has put a slight pause on the industry?
20 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello Zahid,
Thank you for bringing this to our attention. I’m truly sorry to hear about your ongoing frustration with the lack of progress and communication regarding your claim. This is not the experience we want for any of our customers.
To ensure your concerns are addressed promptly, I’d like to personally escalate this matter. Please email us at vehicle@bluepandafinance.co.uk with your claim details, or if you prefer, call us directly at 0161 914 5620. We’ll do everything we can to assist you more effectively and get this resolved as soon as possible.
Thank you for your patience and for giving us the opportunity to make things right.
Kind regards,
Blue Panda Finance
My claim started in January 2024 so…
My claim started in January 2024 so it's been nearly nine months and still counting ! I have rung but never seem to get anywhere that's when they eventually answer, I have emailed them a few times and never get a reply so the jury is out on this company
15 de outubro de 2024
Avaliação não solicitada
Thank you for all your help and support
Thank you for all your help and support
10 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hi Antony,
Thank you for your kind words! It was a pleasure assisting you, and I'm glad I could provide the support you needed. If there's anything else I can do for you in the future, don't hesitate to reach out!
Kind Regards,
Blue Panda Finance
I have been unable to hear from you…
I have been unable to hear from you again further to signing the consent form attached. No update on the claims again till now
1 de julho de 2024
Avaliação não solicitada
Seem to have a claim
Seem to have a claim. I would not have known. Helpful service and efficient
1 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hi Doug,
Thank you for your feedback! We're glad to hear that our service was helpful in identifying merits to pursue your case further and that you found the process efficient. It's always our aim to assist our clients effectively, and we're happy we could be of help. Feel free to reach out if you need anything further!
Kind Regards,
Blue Panda Finance
Very helpful generally
Very helpful generally
I only award 4 stars, as they were difficult to contact at times
4 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello,
Thank you for your honest feedback. We're pleased to hear you found our service helpful overall. We apologise for any difficulty you experienced in reaching us, sometimes our lines can become very busy, however, your input is greatly appreciated, and we wish you all the best in the rest of your claim.
Kind Regards,
Blue Panda Finance
It's always good to have companies …
It's always good to have companies that are honest up front to look after our interest
4 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hi Frank,
Thank you for your kind words! We believe in transparency and always strive to prioritise our clients' best interests. It's wonderful to know that you value this approach, and we’re committed to maintaining that level of trust and integrity in all we do.
Kind Regards,
Blue Panda Finance
Resposta da Blue Panda Finance
Hi Katie,
Thank you for your kind review! We're thrilled to hear you were satisfied with the speed of our service. Providing efficient and high-quality service is always our priority.
Kind Regards,
Blue Panda Finance
Give me update well and very good…
Give me update well and very good customer service
4 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello,
Thank you for your feedback! We are glad to hear that you appreciated the updates and the level of customer service. Providing clear communication and excellent service is always our priority, and it's great to know we met your expectations.
All the best,
Blue Panda Finance
Couldn’t have asked for a better…
Couldn’t have asked for a better service.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hi Catheryn,
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with our service. Providing the highest level of service is always our goal, and your kind words are truly appreciated. We look forward to continuing to meet your expectations in the future.
Kind Regards,
Blue Panda Finance
Working hard behind the seence thank you
Working hard behind the seence thank you
3 de outubro de 2024
Avaliação não solicitada
Resposta da Blue Panda Finance
Hello Mr Brown,
Thank you so much! I truly appreciate your recognition. It’s always a pleasure to work hard behind the scenes to ensure everything runs smoothly for all our clients. We are grateful for the opportunity to assist you!
Good luck to you in the rest of your claims.
Kind Regards,
Blue Panda Finance
Resposta da Blue Panda Finance
Hi Anita,
Thank you for your feedback! We're thrilled to hear that you found our service quick and informative. Your satisfaction is our top priority, and we appreciate your support. If there's anything else we can assist you with, please let us know!
Kind Regards,
Blue Panda Finance
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