The Boiler & Install Company Avaliações 

428
O TrustScore é 5 de um total de 5

4,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Dale fitted my boiler and has been servicing it ever since. When it was fitted, they were extremely lovely and cooperative, working with my (not so nice) builder - but still got the job done. Reputabl... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot praise this company enough. Chris came to service my boiler today and he went over and above to ensure my boiler was working correctly. He picked up on the fact that as a result of a new ki... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer care shown by Dale and the team and willingness to help has been fantastic. Would thoroughly recommend using this company

Avaliado com 5 de um total de 5 estrelas

From start to finish The Boiler and Install company were brilliant. From speaking with Dale initially to Chris, one of the engineer’s coming round to install my boiler, they were excellent. I pr... Ver mais

Detalhes da empresa

  1. Fornecedor de Caldeiras
  2. Engenheiro de Petróleo e Gás
  3. Serviço de Instalação de Gás
  4. Empresa de Aquecedores
  5. Serviço de aquecimento
  6. Agrimensor

Escrito pela empresa

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

428 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(428)

41 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Professional, quick, reliable and neat service.

Professional, quick, reliable and neat service.
Danny gave very helpful and competent via video call where he assessed my local situation and walked me through my (limited) options. He was very patiently answering to my questions and concerns via WhatsApp. Once I had decided to go ahead, the whole thing was done very swiftly. Chris, most friendly and polite, who installed the new immersion heater, worked several hours without a break and left the site clean and in order. He explained the device and immersion control to me.
Shame they only do boilers, I would hire them for every plumbing job in the future!

3 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very friendly & Easy to Contact

Danny came who was very friendly and easy to chat with. He helped with the boiler and explained how the radiators worked, as we didn't have them in Australia. He also showed how to resolve pressure on the boiler, and was easily contactable on WhatsApp.

9 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Seamless service start till end!

Enquiry about options for solving the boiler issue was dealt with promptly. Danny was the first portal of call and he expedited the process. Quotes and early appointment were given for boiler replacement. Work was carried out in a professional manner. Post work queries were answered promptly by Danny and sorted quickly. I would recommend Harrison boilers anyday!

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Terrible experience

Terrible experience pipework was not fitted where it should be. We have called them back numerous times to repair leaks our new carpets were soaked through. Wrong size radiator was sent for one room and another not ordered. Each day a different engineer turned up and moaned about the previous one. I have old pipework hanging through my ceiling one pipe was fitted over the plug of an appliance we wanted to move and we couldn’t get the plug out! and to top it all they started a fire in our loft. We have never even had an apology it has been an appalling experience from beginning to end. Work started 19 March and dragged on and on as we had to keep having repairs done. Then we had to find someone to take rubbish away as they left old radiators etc behind and only took what could be sold ie new tank. Please look for another company I would hate for others to go through the stress and upset we are still going through and paying for. In response to your untruthful reply I am sending you videos and photos to prove the point and if the problems I have mentioned were not true why has the main perpetrator left your company. I do have more issues including the bathroom leak and there were no boxes in there. The box in the bedroom was much lower than the leaking valve and didn’t touch it. Being underneath is why it filled with water. You have seen the video and I still have it. We now have to pay a carpenter to box in your unsightly pipework or pay another plumber to correct it. I can go back to the refuse company and get a statement from them as to what they collected. We had to pay to have it all removed. Anything of value was taken the new immersion tank copper pipework etc but a pile of our old radiators cardboard from the new ones. Plastic old fittings all sorts piled by the front door it was an absolute mess. We were left with this plus a boiler that sounded like it was going to explode another leak in the bathroom. Brand new sodden carpet. And hideous pipework that does not need to be on show and old pipework hanging out the ceiling an absolute shambles and that’s without the roof ceilings and flooring damage the fire caused. It was in the are where the work was being done I have photos of that and so does the fire investigators. All we wanted was the work corrected and an apology. To date we have had neither. We have been left in a worse state than when you started and that is not right. I have had boiler repaired and a few other issues pointed out to me on how it was left. So there are plenty of witnesses and photographic evidence. No point in denying what we have suffered.

19 de março de 2024
Avaliação não solicitada
logotipo da The Boiler & Install Company

Resposta da The Boiler & Install Company

Hi Zena,

Firstly, let me apologise again, for the experience you had working with us.

With regards to your accusations for the purpose of future customers reading this we would like to straighten the record:

1. All pipework was fitted correctly and where it should be.

2. Leaks appeared in a place where later boxes where pushed up against pipework, concealing a slow leak.

This was very swiftly resolved once notified.

3. Radiator delivery issue did not affect the job in anyway.

4. Engineer in question of unprofessionalism was investigated, we apologised profusely and thanked you for highlighting his behaviour. Said Engineer is no longer with HBI.

4. No old pipework was left hanging from anywhere and none of our pipework was fitted over plugged in appliances or plug sockets.

5. We were never at the property when the fire started, the fire brigade proved the fire started on the complete opposite side of the loft space to where our engineer was working - all of which has been confirmed on multiple call recordings.

6. All rubbish was removed from site.

Ultimately, we failed you in the areas where we have confirmed the accusations to be true.

And for that we apologise.

Given the nature of your accusations I really don't think we could ever do work for you again, which is a shame, because I felt where we let you down, we exceeded expectations in resolving those issues.

All the best for the future,

Dale

Avaliado com 5 de um total de 5 estrelas

Great experience…

Great experience with Harrison Boiler install - very friendly and helpful people and did full boiler replacement in a day!

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

You rarely need to get a new boiler so it's so easy to get scammed and messed around, but when I spoke to Harrison's I knew they were honest and fair. Did an excellent job, completely understanding while I dealt with a useless insurance company...now I have a greater new boiler with a 10-year manufacturers warranty. Great service! 10/10

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jeff fixed the three radiators very…

Jeff fixed the three radiators very professionally and very quick and was a very nice man had very good customer service.

Although my previous comments were true there was a communication problem and when Danny picked up problems he acted very professional and the problems were solved. I would definitely give this company a 5 star plus and you cannot do any better than hiring them for any work they advertise.
First rate

13 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top notch start to finish

Top notch start to finish
I had no problem letting them use the key safe key to enter my property fit my new boiler while I was away
100% trustworthy was kept in the loop every step of the way communication brilliant
Highly recommend this firm 👍thankyou

9 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience with service

Great experience with service, couldn’t have made it happen if it wasn’t for their level of customer service quality. Management at my apartment complex imposed all sorts of challenges, delaying the process and overall making everything more difficult for me and Harrison’s team, but even with that, their commitment to provide good service didn’t change. Special thanks to Danny who led the process and helped me sort everything out’

8 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Replacing our boiler

From the moment the phone was answered, I knew we would be happy to choose Harrison Boilers to replace our old boiler. Everyone we spoke to and met were really nice people, the options we had were talked through with us in detail and with patience and the work was carried out thoroughly and with great care.

5 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Harrison Boiler and Install took the stress out of a new boiler installation.

Harrison Boiler and Install took the stress out of replacing my boiler.
Josh was excellent with communicating and Jimmy was great with installing the new boiler: his work was quick but thorough, he cleaned up after himself and explained all the operational details of the new boiler.
Boiler works very well, nice and compact and quiet.
Very satisfied customer.
Thanks guys!

10 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Harrison Boiler + Install fitted a gas condensing boiler

Harrison Boiler + Install fitted a Vaillant ecoFIT pure condensing gas boiler. This replaced a gas Baxi back boiler in my sitting room fireplace that had lasted 46 years. At my suggestion Chris tucked it away in the top corner of the sitting room so it is quite inconspicuous & involved a minimum of additional pipework which he did a good job of concealing. He did a very neat job, removed and disposed of the old boiler & now it's hardly noticeable.

20 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From my first contact with Harrison’s…

From my first contact with Harrison’s to the completed installation and follow up courtesy calls from Dale and the team, I have found the experience to be excellent.
Their engineer, Jeff, arrived to for our new Worcester Bosch boiler on time and reassuringly carrying dust sheets, overshoes and protective gear.
He is clearly a very competent professional and I was kept in the loop throughout the installation process.
He finished in good time and we are delighted with our new boiler!
Would I recommend Harrison’s again?
Absolutely 100%
Good value and great service.

Thank you Dale and your team!

26 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Experience worthwhile!

Price offered, transparency in discount!
The time taken to complete the transition and open advice offered regarding the best boiler+ after care plan that suits my boiler! And they worked with me to accommodate my working programs & after completing the installation, the whole area was left clean and intact👍🏾

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good people to get a boiler from

Excellent and clear discussion on options for replacing our failing 12 year old potterton. Reasonable price. Great,trouble free,mess free and fast installation followed by comprehensive briefing from patient young engineer. Only one annual maintenance visit so far but that was as good as the installation and as reasonably priced.

28 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best central heating company. We had problems with our old boiler and…

We had problems with our old boiler and the manufacturer could not put it right. I spoke to Dale at Harrisons and he went out of his way yo help us, bearing in mind that we are pensioners on limited budget. He arranged everything for us, even the finance. The fitters came on time took away the old boiler and installed a combe boiler, which is more efficient, they even set up a service plan so we do not have to worry about unexpected bills.Overall we can't find
any fault with Harrisons, and would recommend them every time.

18 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New Boiler System

From the start with Danny in the office to the installation by Dave, the service provided by Harrison Boiler + Install was exceptional.

It truly felt like everyone cared about the customer and their needs, rather than just being another company trying to finish the job quickly for money.

Dave removed my old boiler system, including the tanks, and went the extra mile to connect all the pipework under the floorboards.

I am really impressed with the service and will highly recommend Harrison Boiler + Install! I don’t think I will use any other heating company again!

Thank you!

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional. Excellent service. Finished work fast. Called on the weekend at 7pm via whatsapp and got respond in 1 minute. I cant recommend more.

7 de junho de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais