Boma Garden Centre Avaliações 

183
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a Hampstead zinc window box to replace my old battered B&Q plastic one and it is beautiful! However I believe an ivy is missing as it only came with two plants which is my only complaint.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

BOMA has helped with our garden planning for many years. Sean is an expert in his field and the most recent work demonstrates how valuable it is to have the best advice and guidance. BOMA have created... Ver mais

Avaliado com 5 de um total de 5 estrelas

Superb customer service when I ordered an olive tree online and then had it delivered and repotted. It’s really could not have been better - so I highly recommend!

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

This relates to a Fraser Fir which had been ordered for delivery on 17 December. With plans disrupted by builders and visitors, I telephoned Boma and requested delivery of the tree a week earlier. T... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem

Escrito pela empresa

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

183 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,8

Todas as avaliações

(183)

79 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disappointing - dont gaslight me

So, I have ordered and received a Xmas tree for several years from BOMA and the service has always been exemplary. This year it wasn't. I called to get an ETA - thanks, within thirty minutes. I was at home the whole time, and then I got a call from BOMA saying 'the driver had tried the bell and to get in touch' and no answer, and then left the tree on our doorstep. This was clearly BS. I was at home, and the bell never rang. If it HAD rung, I would have asked him to bring the tree to our basement door, as in previous years. I dont mind that folks are busy, but dont gaslight me and tell me you were 'trying to get in touch' when you didnt - at all.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Thank you for taking the time to share your experience with us, and for your many years of previous custom with Boma — we genuinely value that loyalty and do not take it lightly.

We are truly sorry that this delivery did not meet the standard you had come to expect from us. During an exceptionally high-pressure delivery window that day, our driver mistakenly rang the wrong bell in your building and, believing he had no response, left the tree safely at your doorstep. This has been addressed directly with him to ensure greater care in future.

We fully accept how frustrating this must have felt, especially given your past experiences with our service, and we sincerely apologise for the inconvenience and the distress this caused. It is never our intention to misrepresent events, and we are sorry that this situation left you feeling otherwise.

We remain deeply grateful for your previous support over the years and hope that, in time, we may have the opportunity to restore your trust.

Warm regards,
The Boma Team

Avaliado com 5 de um total de 5 estrelas

Reliable festive cheer

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating.

The whole process from ordering to delivery is smooth . Boma can be trusted with quality and service , rhank you & Best wishes to all at Boma .

5 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Thank you for my Christmas tree 🙂

Thank you for my Christmas tree 🙂. Delivered on time, lovely tree and great shape.

1 de dezembro de 2025
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Hi Elaine,
Thank you for the feedback. It is a pleasure to serve. Have a lovely festive season.

Avaliado com 5 de um total de 5 estrelas

Beautiful trees and plants, Great Service

Beautiful Christmas trees and plants with friendly and efficient service 💚🎄

28 de novembro de 2025
Avaliação não solicitada
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Thank you so much Elysia. Much appreciated. Have a lovely festive season.

Avaliado com 5 de um total de 5 estrelas

In love with my pot-grown Nordmann Fir

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect.

I've left a review on Goog!e with pictures, so, so, so worth it!

Important tips: Needs re-potting, get a bag of soil, a pot and a saucer, and do it before decorating.

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great range of beautiful plants.

Good on-line service which allows me to select some plants from Boma's huge range and then collect them the following day. Staff generally helpful and informed. Always worth checking contents of an on-line order so as to ensure the best of what's there has been chosen or, as my PA did yesterday making a substitution! The plants were in first class condition although often needing a good watering when first bought. I'd like to have sent a pic of the planting, but can't see any way to do it. An email from Boma prompted the review - words my own!

2 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A lovely helpful company who will…

A lovely helpful company who will always take time to advise you and have a good choice of plants and pots. A pleasure to visit.

14 de outubro de 2025
Avaliação não solicitada
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Thank you Sarah. Your feedback is much appreciated.

Avaliado com 5 de um total de 5 estrelas

Great local garden centre

This my local garden centre, and it has always been a pleasure to visit; great environment, plants and service!

Ordering online recently was equally smooth.

13 de agosto de 2025
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Oh stop it; you'll make us blush. Thank you so much; your feedback is very kind.

Avaliado com 4 de um total de 5 estrelas

Excellent choice of garden products eg composts, gravel

Very good selection of products eg compost, gravel, horticultural grit and more. Clear images and explanation for online shopping.
Only criticism, hardly worth noting, order delivered two weeks before date requested. Fortunately we were at home.
Thank you for replying - better delivered early than late. Happy to recommend and order again in future.

7 de agosto de 2025
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Thank you for your lovely review and for highlighting our product range and website.

Apologies for the early delivery — our team were in your area and mistakenly added your order ahead of schedule. We’re glad you were home, and really appreciate your understanding.

Thanks again for your support!

— The Boma Team

Avaliado com 5 de um total de 5 estrelas

Very good demonstration of customer service

This was a pick-up from an online purchase. The lady who dealt with me demonstrated a very high level of customer service in her communication and demeanor. She was very informative about the centre, and most importantly when one of my mini succulents was damaged, she offered a replacement. I bought 2 more items.

28 de julho de 2025
logotipo da Boma Garden Centre

Resposta da Boma Garden Centre

Hi Ramond
Thank you so much for your kind review! We’re delighted to hear that our team member made your visit such a positive experience. We truly appreciate your support and look forward to welcoming you back to Boma soon.

— The Boma Garden Centre Team

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