È un peccato che quest' azienda risulta inattiva. Avevo già comprato 2 orologi in passato e avevo ordinato un 3o che non è mai arrivato ma sinceramente non posso dare la colpa a loro per motivi di "ge... Ver mais
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Veja o que dizem as avaliações
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... Ver mais
Warte immer noch - seit einer ewigkeit - uhr bestellt und bezahlt ende dezember 2019!!!!! im juni keimte zwischenzeitlich kurz hoffnung auf, wo mir der kundendienst einen sofortigen versand zusi... Ver mais
A empresa respondeu
Chiedo di procedere all invio dell ordine #10546 effettuato il 16 settembre. Sono passati quasi 15 giorni mentre dicevate che in 2-5 veniva spedito. Attendo una risposta urgente prima di rivolgermi, a... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Informações de contato
ORDER #10397 - NO ANSWER
ORDER #10397 - NO ANSWER / NO INFO - NOTHING!!!
I have ordered a watch and I got only info that it's shipped but since that time I don't have any answer from that company. I have sent them request for more info yesterday and only got automatic answer - to many requests, response can take little bit longer - but since that I didn't get any answer. I've send them many e-mails but I didn't get answer anymore. Now I'm reading that comments and I think I've also lost my money. NOT RECOMMEND IT!!!
UPTADE!!!
I got answer that I will get some news by e-mail but only I got the same e-mail like by the first time. Who wants to make class action please let me know. I won't leave that. They are cheaters.
15 de julho de 2020
Avaliação não solicitada
Resposta da Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Commande effectuée depuis janvier
Commande effectuée depuis janvier, toujours pas reçue.
Plusieurs mails envoyés, des réponses plus qu'aléatoires, très peu de chances que l'on vous réponde
Des mails notifiants l'envoi du produit, sans jamais d'actualisations, et toujours pas de réponses du service clients après plusieurs mails de relances
14 de julho de 2020
Avaliação não solicitada
Resposta da Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Order #10390 Long waiting time, Zero contact !!!
Bonvier !!!
I received information about the shipment. Please provide a waybill to my email address.
Be serious !!!
Order #10390
14 de julho de 2020
Avaliação não solicitada
Resposta da Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There are several delays due to covid-19 at the moment.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I ordered a watch in April, this is my 3rd review and after many many emails I still have no response from them.
.
After reading theyre reply I still haven't had an email from them.
12 de julho de 2020
Avaliação não solicitada
Resposta da Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Still waiting!!
Ich habe meine Uhr am 25.04.2020 bestellt und sie ist immer noch nicht angekommen! Die Antworten, welche ich auf meine Anfragen bekomme, sind immer die gleichen und machen Covid-19 für die nicht ankommende Sendung verantwortlich. Ich bin es langsam satt! Meine Bestellnummer ist #10144. Ich warte auf meine UHR!!
29 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Thank you for your order. It is getting processed by our distribution through UPS Express. I will get back to you with your tracking by e-mail if you have not received it.
Thank you.
Best regards,
Thomas
Customer Service
Problem with order
Dear bovier,
Yes i received the email of the tracking order more then week ago but still not shipped. I wrote 2 mail and sant massage on FB and i didn't get answer....
So when the order will arrive ?
Order id #10308
29 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Kuba,
Thank you for your order. I have sent over the DHL Express tracking directly to your e-mail. I do not think you received the proper tracking information automatically. Maybe it ended up in the spam-filter or the e-mail adress was not correct.
I reply you there.
Thank you.
Best regards,
Thomas
Customer Service
0 réponses
Cela fait plus de 3 mois que j’attend ma montre. En vain.
J’ai envoyé bien 5 mails à Bonvier. Mais 0 réponse évidemment.
Une commande de 80€ pour au final ne rien recevoir.
J’ai vu dans les commentaires précédent que apparemment bonvier répondait au mail de leurs consommateurs mais c’est faux. 3 mois 5 mails et 0 réponse même sur Instagram
14 de fevereiro de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Marie,
Thank you for your order. I can see we have replied to you several times.
I can see one package is received at your adress, a gift watch sent out earlier. The second package with your pre-order is shipped out with UPS Express. Full tracking is sent to your e-mail adress.
I will get back to you again by e-mail also.
Thank you.
Kindest regards,
Thomas
Customer Service
Cette marque est un scandale
Cette marque est un scandale. Cela fait maintenant 6 MOIS que j'ai commandé une montre. Me faisant croire que le modèle était en rupture de stock, j'ai du en commander une autre contre remboursement de la première. Bien-sûr je n'ai pas été remboursée et je n'ai JAMAIS reçu aucune des deux montres commandées. À la place, je me retrouve avec 4 montres "gifts" qui ne me plaisent pas et que je n'ai pas commandées. A croire qu'elles ne valent finalement pas grand chose.
Ne JAMAIS commander chez eux, ce sont des escrocs. J'ai demandé une dernière fois ce matin qu'ils me remboursent des DEUX montres. Si ce n'est pas le cas, je les signale au service de consommateur européen.
26 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Suzanne,
Please contact us on info@bonvier.com. We reply and help out all previous cases in the best way possible.
I do not know your order number or why you have received 4 watches when you ordered 2 pcs. That sounds strange, something must have gone wrong.
It seems like something got mixed up with the previous owners.
Please contact us and we resolve it immediately.
Thank you.
Best regards,
Thomas
Customer Service
Shipping Time
Hello Dear Bonvier Team!
I wanted to know that considering the current pandemic situation, how long would it take to deliver orders within EU borders?
Regards
24 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Soroush,
Thank you for your request. Firstly, it is easier to send us an e-mail to info@bonvier.com for prompt responses.
As for your question within the EU it takes 2-5 days transit time with UPS Express after dispatch. It depends on the location.
Thank you.
Best regards,
Thomas
Customer Service
👎 Qualité des boutons sur le coté est…
👎 Qualité des boutons sur le coté est mauvaise.
👎 Moi aussi j'ai eu un retard de livraison (1mois), pour cela, contactez Bonvier sur insta pour mettre la pression, et si vous avez un problème.
👍 Esthétiquement c'est une très belle montre.
👍 Pour ma montre, 1 bracelet couleur or en plus de celui en cuire (ma montre est avec un tour or et centre bleu)
22 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Geoffrey,
Thank you for your order and feedback. Sorry to hear about the late arrival of your watch, I am not sure if that was due to covid-19 recently.
Thanks for the kind words. The chronograph buttons should of course be in perfect condition, nothing less.
I do not know your order number, could you please send us an e-mail? Then I can help you properly if there is anything.
Thank you.
Kind regards,
Michele Bianchi
À fuir
À fuir ! C'est un scandale. J'ai commandé une montre début mars !!! Sur 10 mails envoyés, 2 réponses seulement. C'est du blabla on n'y comprend rien et on ne me parle jamais d'une potentielle livraison. Je vais les dénoncer à 60 millions de consommateurs si je n'ai pas une date de livraison avant la fin de la semaine.
18 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Isaure,
Thank you for your order and request. Your order is of course shipped out and in transit with UPS Express. Full tracking is sent out to your e-mail also. I will reply to you again.
Thank you.
Kind regards,
Thomas
Customer Service
Bestellung #10272
Meine Uhr ist seit 4 Wochen nicht angekommen und keiner konnte mir eine Auskunft darüber geben.
16 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Betül,
Thank you for your order 2 weeks ago. It is processed and fulfilled at our distribution already. It is also possible to contact us by e-mail on info@bonvier.com.
Thank you.
Kind regards,
Michele Bianchi
Customer Service
Mi reloj #8469 despues de 7 meses no ha…
Mi reloj #8469 despues de 7 meses no ha llegado. Me enviaron un reloj de regalo y me dijeron que en pocos dias me enviarian el reloj, a día de hoy no he recibido nada. Tampoco me responden.
16 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Hello Carlos,
Thank you for contacting us. We have a delivered package in your name with UPS Express a long time ago. So that is a bit strange.
I will look into your case now and get back to you.
Thank you.
Kind regards,
Michele Bianchi
Customer Service
Don't buy from them
Ordered and paid for a watch from them on the 6th March. Told me it would be dispatched later that month. Watch has never arrived. Emailed them and was told there was a delay due to Covid 19. Then they told me UPS had returned their watches back to them and that they would be sent out again shortly. Still hasn't arrived, I chased them again and they said they had been taken over by new owners. Chased them again and again by email and now not replying. Website is currently unavailable.
3 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Orologio omaggio. Originale mai arrivato
Ho ordinato ad inizio febbraio e, dopo averli sollecitati, mi è arrivato un pacco regalo con un orologio dello stesso tipo ma nero con cinturino nero e rifinitura argento. Sto ancora attendendo quello che avevo ordinato ma il sito non esiste più... Non capisco che problemi ci siano visto che le industrie sono ripartite. Il sito non è una truffa, altrimenti non mi avrebbero inviato il pacco con l'orologio omaggio, però non si può tolllerare un ritardo così. Sono abbastanza convinto l'rologio non arriverà più, ma per lo meno ne ho uno omaggio dello stesso tipo....
2 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Bonjour
Bonjour,
Mon conjoint a commandé une montre au mois d'avril, depuis plus de nouvelles a part un numéro de suivi. Il exige être remboursé c'est scandaleux une commande de 90 euros !
2 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Info
Bonjour,
Aucune nouvelle de la montre que j'ai commandé il y a maintenant 1 mois alors que je reçois des mails qui me demande de noter l'achat... comment faire pour savoir ou ça en est ?
2 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
It is a scam
It is a scam, you all should be ashamed. If you still have little dignity, you read my mail and give me my money back. People like you make this world bad.
1 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
No support, order never received
Old customer of bonvier, ordered about 4 watches last year, loved them.
The problem is that i ordered 2 watches a couple months back and never received them. (Order #9910)
Sent 2-3 emails to support, no replies, it's been over a month... (And the website is down now)
I don't know what's going on, i heard that the ownership changed, too bad, they had amazing watches...
Asking for refund
Edit: post written in Jun, now in September still nothing, sent couple of more emails, no replies, no refund...
1 de junho de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Je suis dans la même situation que de…
Je suis dans la même situation que de beaucoup de gens ici. J’attends ma commande depuis quelques semaines et je n’ai aucun suivi de commande et aucune réponse à mes mails.
Je souhaiterai être remboursée illico, dans le cas contraire je vais signaler la marque au centre européen des consommateurs, c’est une honte que ce genre de sites puissent vendre sans être pénalisés pour ces retards
29 de maio de 2020
Avaliação não solicitada
Resposta da Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
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