Boohoo 

Dress ordered and arrived covered in deodorant marks and either animal or human hair. Did not try on due to hygiene reasons.

Had to pay £10 for boohoo premier when I never stated for it for some reason was on the end of my bill I would never order off this site and trying to get in touch is impossible ive never known a firm to con people out of money discusting ..I only ordered earrings and paid £10extra with this extra they added when the tick comes up on that premier before you got chance to take it off its scamming people hate this site blocked them from them sending me any e.mails..

Sent me the wrong dress then when I returned it with a belt they didn't open the parcel and refused my refund

where to start? not only falsely advertising their next day delivery that fails to work the next day, their customer service is completely run by AI. I was left on delivered for over 10 hours, and couldn't resolve my issue. the delivery mistake ruined my night, and my friends'. when it finally was delivered (late), it was left to a neighbour who then stole it. I then got in touch with higher up customer service because I STILL had not been contacted from the first issue. I managed to get a refund, thankfully, for all the mess ups. then this morning, after all of that, I get a snotty message from a human agent, who says the parcel has been delivered and that I should check the porch. not only is the delivery system incompetent, their followup service is also catty and disrespectful. I will be telling literally everyone I know about this and leaving a public review.

Have an error with the address on my order. Noticed within seconds but can't get hold of anyone to actually help. The automated bot says "Due to rapid processing times" they are unable to help but 24 hours later my order still hasn't been picked or a label printed so that would have been plenty of time if you could actually get to speak to anyone.

If you are thinking of paying for Boohoo Premiere- unlimited next day delivery - DON’T! It’s an absolute con! My item arrived 3 days after I ordered it and when I got in touch to complain, I was told that the next day delivery only applies to selected products not all. Completely misleading and taking advantage of customers @Boohoo!

Havnt received my order . It’s been weeks since purchased . Boohoo not answering my mails . Having to ask my bank for my refund . Will not be shopping here again . Appalling service

Won't accept my return request for mens jean shorts online claiming non returnable items. Can't speak to anyone .
Won't be using again. Ripping off youngsters.

I have been waiting for my refund for two months now. I have emailed, multiple times, just to get stuck in the same loop of resending my gift card, waiting 24 hours, waiting till X date, resending the email... its absolute nonsense!! Its £13! Just send the damn refund!

Buyer beware if you make a mistake when ordering you cannot cancel there is no phone number there is no customer service. There are no humans there is a slim possibility you would. get a refund. Look at complaints already. You have to wait for the item to arrive then you have to wait for it to be delivered then return it back to them before you get a refund. Also there is no notification of the exorbitant delivery charge and another extra charge, do not buy from them whatever you do name and shame. Put them out of business the only way these companies learn.

Poor customer service. Sent a dress back and didn’t give me a refund. The refund process is poor. I will not shop here again.

Really disappointed at how customer service has gone down hill. Trying to get an issue resolved with so much going back and fourth speaking to endless bots. Please spend your money more sustainably with other brands who have customers at their forefront.

The experience from boohoo, is hardwork. Next day delivery doesn't exist and refunds take longer than should. Customer service is an automated reply and doesn't exist.

Returned £310 worth of items, only £179 refunded. They maintain 4 items were not received. 2 of each outfits in 2 different sizes. Why would I keep 2 of the same outfits in 2 different sizes?! Absolutely disgusting and I will be reporting them to Trading Standards.

lack of customer service.

i paid for extra support (seel) and this did nothing!

still waiting on refunds.

AVOID

Disgraceful company. Refunded my return onto a gift card, rather than my credit card I originally paid with. Cannot speak to a person, all done by email. They insisted I "requested" a gift card refund. NO i did NOT!!! I couldnt prove it, but it sounds from other reviews, this is how this company operates. Atrocious!! Would never buy from Boohoo again. They need to be investigated!!

I bought a pair of trainers from Boohoo online, but they arrived in the wrong size. I followed all the return instructions carefully and sent the trainers back as requested. Unfortunately, despite doing everything correctly, I have still not received my refund.
I am very disappointed with the service. As a customer, I expected a straightforward return and refund process, especially since the mistake was not mine. All I want is my money back.
I hope Boohoo resolves this issue promptly and improves its customer service and refund process for future customers.

Appalling customer service. They have put a refund onto a gift card that cannot be used. They do not and correctly and are not refunding the £50 they owe. Will now have to get help to get it back.

Boohoo are robbers wearing masks . They are there to take your money but don't give it back you have to spend 9 months using a third parry.
They should be shut down immediately

Didn’t receive my order, was left in a public entry way even though I’ve advised this is not a safe place, didn’t receive my order and boohoo refuse to replace or refund