Boohoo 

I have been with boohoo UK for long time. Recommended family and friends to their online store. At present premier delivery I paid for but treating a customer very nasty is bad for a company like boohoo.
Long years ago you will talk to someone in the customer services. Not anymore because of their doggy behaviour. Each message you send, you get different names assuring you something will be done and your problem will be solved. Which is absolutely a big lie. They keep disrespecting you turning you around
each time you contact them.

For as little as £12 GBP refund, I have been going through hell. I don’t want the money. I only want it as a gift card so I could buy something else. The gift card they sent is not working. When contacted them they promised sending a new one which is not true.

They telling me about debenhams. Hang on… as far as I am concerned, it’s boohoo I’m dealing with. Not different company which has been closed.

That in the first place is a big tricky situation. I mean doggy. How can a customer order from them and time for refund they referring you to debenhams?

They dealing with their Debenhams and so they should get the whatsoever refund and send to the customer. Not customer to chase Debenhams.

Boohoo has met the wrong customer. I am not going to let this go. Not because of the money which is just peanuts. The principle matters. For months I have been chasing Boohoo and I have been dealt with like a fool.
They will face consequences for treating someone with arthritis fingers, depression and anxiety in such manner. They got me using my aching hands and fingers to be sending them emails for so long and accomplished nothing.

Ordered a Large Co-ord, cost £40…. only received the trousers, and not the top… when i’ve ordered Co-odds before the weight on the package has always been 1.5kg-1.6kg, package had a standard 1kg… customer service is horrendous, ai bots, been over three days and no reply, and paid for next day delivery too for my order as was going out today. never ordering from this company again, might as well request a charge back it’s completely horrible.

Do not buy here. I paid express delivery to come on time for my holidays, it was supposed to come next day but they only sent a week after. After retuning from my holidays I tried to send it back but the returning portal was not working as it should and I could not click on the items I wanted to return so I sent them a message explaining that I was retuning all items in one single package. They only refund me one item and kept the remaining, now I don’t have the items or my money. It’s an absolute nightmare. Customer service are awful, you speak to a bot most of the time and when a human responds don’t solve the problem either. This is a scam.

Sneaky postal insurance added. Thieves.

In addition to paying £3.99 for standard delivery, I later discovered that a further £2.99 "Delivery Protection" charge had been added to my order without me noticing.

When I contacted customer services, I was initially told that Delivery Protection is automatically added during checkout and must be removed by the customer if they do not want it. However, when I challenged the charge and requested a refund, I was then told that Delivery Protection is an optional service that I had actively selected during checkout.

These two explanations are clearly inconsistent. A service cannot be both automatically added by default and actively selected by the customer.

I asked boohoo to provide evidence that I expressly opted in to purchase this additional service. Rather than providing any evidence, customer services simply repeated that the charge was non-refundable and failed to address the concerns raised.

The issue is not the £2.99 itself. The issue is being charged for an additional service on top of the £3.99 delivery fee and then receiving contradictory explanations when asking legitimate questions about how the charge was applied.

I find it concerning that customers appear to be expected to opt out of an additional paid service rather than actively opt in. Even more concerning is the refusal to provide evidence of consent when requested.

The customer service experience has been poor throughout, with responses appearing to rely on template wording rather than addressing the specific points raised. As a result, I have submitted a formal complaint.

I would advise customers to check their orders very carefully before completing checkout and to review all additional charges applied to their basket.

Based on this experience, I will never shop with Boohoo again! The worst customer service i've come across.

Absolutely disgusted with Boohoo and their customer services. I bought an e-gift card for my daughter in law on the 13th of May she still hadn’t received it. I have sent emails, messages and get replies more that 24 hours later saying it has now been processed but it hasn’t!! I have asked for a refund and get no reply to that. I’ve spent so much money with them in the past but never again. How difficult is it to email someone a gift card!!!!

I have to say that KAI was very prompt and thorough with her reply. She guided me through the process and answered my questions. She was very efficient. I am a first time customer and it cleared all the doubts I had. Thank you Kai and all the best.
Well done
Anita

Boohoo aka Debenhams aka Dorothy Perkins are blatantly breaking UK consumer law. They will not refund shipping for a completely cancelled online order despite the UK Consumer Contract Regs saying they must.. they will not give a legitimate reason for breaking this law… terrible business practice for the sake of £2.99. DO NOT USE THIS COMPANY

What used to be a good company have now become scammers. They deliberately ignore messages and then won’t refund, I’ve been scammed out of a lot of money.

If I could give 0 stars I would. I am absolutely disgusted with boohoo. Number of times I have had an issue with returns and missing items .
I am currently in a dispute with them for 2 issues and getting nowhere, just AI all the time round and round. No contact number either so no way of getting through

If I could leave 0 star I would. I returned an item back in January along with some other items. I’ve received a refund for all items except 1. I have been trying to get this refund back since January, I’ve sent proof of postage multiple times, quoted all reference numbers for the items received back. I’ve been told once they’ve issued that refund, I’ve asked for proof of the refund which they’ve failed to provide. I’ve been going back and fourth for almost 6 months now, and I’ve just had another email asking for proof of postage AGAIN. I can’t believe how bad the customer service is.

I can honestly say I will NEVER use this company again. Which is unfortunate as I’d paid for premier delivery. How this company hasn’t gone into administration baffles me!

Horrendous customer service, I ordered an item in March it was delivered promptly but unfortunately it didn't fit. After several emails, phone calls I got to send it back. I sent it by royal mail on 17th April it has been received by the company. Yet still no refund, have sent several emails including proof of postage and tracking number. Absolutely appalling customer service, I would not use this company again.

Why is this business not being looked into. I think action needs taken. Consumer rights or rip off Britain. I also returned all of order for which they returned a small amount. All were in the same parcel. Then another payment of 89 pound was taken from bank. This payment I am having trouble getting it back from them. I cant find anyway to get in touch. All the items I ordered are still showing as purchased and available for return.

The items I ordered were of poor quality and not like the photos. Returned them all. Having seen other reviews I made sure to not click credit for return (this is now default option).
The return was made over a month ago - fortunately I used Klarna due to it being a large order and have sent them evidence of my return however Boohoo are still not confirming this.
Avoid at all costs, you won’t get your refunds. Used to think it was a good company, clearly they are going out of business

Worst quality of clothes ever. Got my maternity wears from boohoo and I instantly regretted it. Trouser torn on first use, puffer jacket zip came off within 2 weeks,couldn’t use it anymore. The clothes starts bringing out lints within a few days as well. Horrible products.
The clothes are stylish, but quality is zero.

It took over a week to arrange a return pushing the date for refund back on purpose. There isn’t a direct contact system. It’s a bot. On email WhatsApp and Facebook. Then I’m asked ten times what the details are when they’ve been provided repeatedly. Then I am asked for photos of the denim jeans which are apparently non refundable and then I send the photos and I recieve a message saying sorry we don’t accept photos. Diabolical is the word. Disgusting customer service. Insulting. Offering extra 10% credit note. Never again. Bad material. Always to small or too big. Bad material, bad customer service. Bad company Lost a resale of £400. Useless I want my money back

They are a bad business they don't take care of their customers properly. I bought heels from them and they broke on the first wear and when I asked for a refund they ignored me. I sent multiple multiple emails and they still ignored me. Do not buy from this company I repeat do not buy from this company.

DO NOT waste your time with this useless low life scamming website. used to be a trustworthy website now they just take your money, its impossible to return and if you are lucky to make a return you do not get your money back. they say i have clicked a gift card, who in the right mind would click a gift card return for this awful website. They must be in debt and have led themselves to have to scam and steal from us all. how does the owner of this company even sleep at night? vile disgusting behaviour, company needs shutting down asap. good riddance boohoo, the worst unreliable, untrustworthy, stealing low life waste of space of a website.

AVOID AVOID AVOID - SCAMMERS
I wouldn’t even give this company a 1 star. Avoid at all costs.
Takes money for premiere delivery but will NEVER send your clothes and get them next day, doesn’t refund for all items, will pick and choose what they’re refunding and then will ask for never ending proof of the parcel. Absolute nightmare of a company to deal with. After ordering with boohoo for around 10 years, this is the last time I will ever order anything.

If I could give them 0 I would. I’m shocked you have customers left at this point.

Placed a big order and had to send over half back because the quality and sizing was terrible! Only to realise that they automatically select “voucher” when doing the return. Can I just say I’ve ordered soo many times and this was new to me!! I went back a step and reselected “original payment method”. I sent the items back and then got an email with a voucher. Not what I wanted when all the clothing is crap!!

Customer service completely refused to help me or refund me!!

Fast forward a couple weeks I had to spend the voucher (that I didn’t want). I placed another order and paid with the voucher and £40 cash. Shock again I had to send stuff back!! So I requested on Facebook chat for all the cash to be refunded first then send the difference via voucher again. They as usual were absolutely useless and apparently couldn’t help because “I’d selected voucher as the refund method”. Well no I f**cking didn’t as that’s the last thing I’d request at this point!! Contacted them again and asked them to rectify or I would go to the ombudsman and they point blank refused to do anything again!!! Disgusting and not to mention breaking the consumer law. Never using them again!