Boohoo 

I unite with fellow reviewers to say avoid this company!

Item I received was of poor quality & fit. I’ve been waiting for weeks for a refund & write to them to query status but their customer services hasn’t bothered to reply.

Paypal has now sent me notification of their refund- I originally paid £16.08 and the refund is £10 - it’s daylight robbery, £6 deducted for a top that weighs next to nothing?

Atrocious, will never purchase from Boohoo again! They’re doing a fine job of losing all their customers 👏

I returned some pants in January 2026 , my refund has not been put back into my account. I have contacted customer services many times, and got no satisfaction. They just say they need more information. Which i have sent at least 22 times sending all the information to sort the refund. I would never order from them tever again.i feel really upset and frustrated about how I have been treated i wouldn't have given any stars but I couldn't write the review without a star. They don't even deserve 1 star. I feel that they answer and say they will sort it but nothing ever comes of there correspondence.

Easy to order and good sale reductions.
Good communication throughout the purchase until return.
Items were lovely, but unfortunately did not suit me.
I thought £1.99 for a return fee was ok.
Returned items on 9.2.26 and refunded on 28.2.26 so a bit too long, to wait for a refund. I was beginning to think I would have to contact Tesco for a charge back.
The QR code I had originally for the return didn't work at Asda returns, so I used my QR scanner on my phone and another QR code popped up which worked.
Boohoo has some lovely items but because of the delay to my return I would hesitate to order other again, which is a shame. The refund timing needs tightening if Boohoo has a chance to compete with other online retailers. I write this review to reassure other Boohoo users that refunds do happen.

Terrible (non-existent) customer service. They don’t reply and if the do it’s generic responses. I won’t buy from them ever again. The refund process is horrendous, they take weeks, if not months, to process returns and also try and scam you by saying you chose a gift card instead of monetary refund. I sent 2 order back at the same time and one was eventually refunded (nearly 2 months after) and the other I was told I was getting a gift card!!

Ordered boots from here which arrived in a plt package with completely different boots, unable to get a refund apart from a gift card, worse company ever! And the clothes are very poor quality.

Absolutely shocking company. Returned two orders on same day. One order i was able to choose refund to original payment method. Second one automatically went to gift card. No way of changing it. Both orders returned in same package on same day. Gift card given 3 days later. 16 days later still waiting on cash refund. This company is shocking

Terrible company and customer serivce. Take payment for "Seel protection" after opting out and it's not listed on receipt. Refused refund, do not value their customers.

I placed an order with Boohoo on the 15th January but it was never delivered by Evri, of course!! Since January 22nd, I’ve been struggling to get a refund. It’s been incredibly frustrating. I’ve contacted customer service multiple times, but I feel like I’m just going in circles. They’re not taking responsibility for the delivery failure, and I’ve had to chase them for a solution.

Evri claims they couldn't deliver the package, and despite the fact that the issue isn't mine, Boohoo has been slow to respond and unhelpful in providing any compensation or even a simple update. It’s been over a month now, and I still haven’t received my refund.

The lack of communication and accountability from both Boohoo and Evri is unacceptable. I won’t be shopping here again, and I urge anyone considering making a purchase to think twice, as the risk of poor delivery service and poor customer support isn’t worth it.

AVOID AT ALL POSSIBLE COSTS. Their refund process is a total scam. I requested a refund to the original payment method and they refunded to a gift card. Customer services have said once a refund is issued there is nothing they can do. So I’m having to raise a dispute with my credit card company to get my money back.

TOTAL SCAMMERS.

Never give you a full refund only partial refund and no customer services to contact

Awful returns policy. I returned an item on October 30th and today being February 19th I received the refund. I had given up chasing the refund because of the useless customer service

Awful customer service . They are making me pay for an item that never arrived in my parcel and refusing to provide so called evidence that the item was packed. It’s a joke I’ve shopped with boohoo for years and now I won’t buy from them anymore and I’d advise anyone else to do the same.

I had to return item as it didn't fit, took 2 months to get my money back, when I got resolver involved, despite sending proof of purchase, return and them receiving it back, they send stupid repetitive emails (when they actually bother to reply) most of the time they just ignore you, this is not the first time I've had serious trouble getting my money back, it happened 4 year ago, it won't happen again though as I would NEVER purchase from them again and would advise against them to everyone

1 star is pushing it!
100% been scammed by Boohoo! I did not and would never ever of selected a refund for a gift card! Why would anyone really want a gift card and not their money back.
The customer service team genuinely make up that this is what’s been opted when I know for a fact I didn’t.
I even have evidence of one return from them that it would be paid via original method via Klarna and they are still saying I have opted for a gift card. I think they have automated message to sent to everyone because their messages do not make sense at all.
I have had to use revolver to raise a dispute to them and another dispute to Klarna.
This is a SCAM!

Scammers
Zero customer contact available. They take your money and there’s no one to speak to to get it back. Constant automated messages they have taken £81 in December for an order that’s proven as returned and they keep saying the refund it’s being processed wait 10 days, it never happened and now they are saying it’s been to long to resolve. This company should be closed down, DO NOT BUY FROM HERE

When the prices drop, they really drop — some great deals to be found. Nice dress options too, and next day delivery for premium members is a big plus.

I'm only giving one star because I have to. It would be zero. Ordered a pyjama set for Valentine's day and it arrived with just the top and no trousers. Ordered again and paid for 1 day delivery, so I would at least be able to give my wife a present, but they didn't fulfil the order. The only way to contact them is through Facebook messenger!, so I'm now trapped in a loop of automated replies and no resolution. Avoid this company at all costs.

Do not shop here anymore!! extremely disappointed with the service I have received. I placed an order on 18th December totalling £200 and returned the items shortly afterwards as they were not of acceptable quality. Despite returning the order in good time, I am still waiting for my refund as of 15th February.
I have contacted customer service on multiple occasions and have repeatedly been told that “your refund has been processed” or that the team is “busier than usual.” Most recently, I was informed that as a certain timeframe has passed, they are no longer able to assist with the issue.
It is completely unacceptable that nearly two months later I am still having to chase a £200 refund. The lack of resolution and accountability has been extremely frustrating. Avoid!!!

Never again.
Sent back most of my order and still yet to receive my refund almost 3 weeks later. Customer service sending me lies about how much I have received which is a lie as I paid on PayPal and it shows I only received £5.something instead of over double that I am owed. Never again in my life will I order from this awful company.

Disgraceful have been waiting for a refund that keeps gettingbpushed back l, no contact number just a useless bot that is on repear ask for a live agent and same again!!!! Reported to my bank and opened a dispute, i wont be shopping with them again, this company has gone downhill just scamming there customers wint be getting another penny iut of me and will be reporting to trading standards