Booking Avaliações 187

I would like to formally express my disappointment with my stay at Blue Pyramids Eyes Hotel, booked through Booking.com under Confirmation Number: 5049700126.

First, the customer service was very poor and unprofessional. Basic hotel amenities were missing upon check-in. There were no slippers, no complimentary coffee or tea, and only one bottle of water was provided despite there being three guests in the room.

We specifically booked two king-size beds with one sofa, but the hotel only provided one king-size bed and one chair, which did not match the booking details. Additionally, only one towel was provided, and we had to request extra towels ourselves.

There was also no tissue available in the living area. When I requested tissue, the staff only provided tissue meant for the toilet, not for the living space.

Upon our arrival, the internet connection was not working. We were told it would be restored within 10 minutes, but it actually took more than one hour. On the third day, we were informed that no more complimentary drinking water would be provided, even though complimentary water is normally given daily.

This hotel is quite expensive, and I have stayed in many hotels before. Booking.com is very familiar with my booking history as I always use the platform. Given the price and expectations, this experience was completely unacceptable.

I paid properly for this stay, and the hotel clearly knew how many guests were checked in, yet they consistently provided amenities for only one person. This was the worst hotel experience I have ever had, especially considering that I was staying in a foreign country, which made the situation even more stressful.

I hope Booking.com will seriously review this complaint and take appropriate action.

My experience with Booking.com as a platform was disappointing, not because of the hotel itself, but due to the handling of customer support.

During an active stay, we contacted Booking.com with specific questions regarding guest safety and the accuracy of the property description, as well as an additional on-site charge that had not been clearly explained.

While Booking.com initially responded to neutral inquiries, communication effectively stopped once our questions concerned safety standards and accountability. Despite repeated follow-ups and a declared response timeframe, we did not receive a clear written position on these issues.

Instead, we received automated messages repeatedly requesting information that had already been provided multiple times (reservation number, PIN), which gave the impression of procedural delay rather than case resolution.

For a platform positioning itself as a trusted intermediary, the lack of transparency and timely response in matters related to guest safety and unexpected charges is concerning.

This experience showed that when issues become sensitive, customer support may prioritize risk avoidance over clear communication.

Vom 12. - 19. Okt 2024 haben wir über booking.com eine Buchung und Bezahlung (PayPal) für das "Amazing Apartement in La Grand-Croix with Kitchen" ohne möglich kostenlose Annulationsmöglichkeit getätigt. Wenige Wochen vor Anreise wurde uns die Buchung durch Novasol (unzerhändler) abgesagt mit der Begründung, "der Eigentümer hätte das Haus verkauft". Leider fühlt sich niemand für die Rückerstattung verantwortlich, wir warten seit fast 1.5 Jahren, immer noch auf das Geld. Seit Sommer 2025 habe ich aufgegeben Kontakt aufzunrhmen. Mittlerweile versuche ich wo möglich direkt zu buchen. Schade dass so ein grosses Unternehmen wie booking.com nicht mehr Wert auf Geschäftsethik legt.

Purtroppo non posso dare meno stelle.
Ho prenotato un volo con booking per volo hurghada/malpensa per il 6 dicembre con aircairo
Ho pagato booking
Addirittura tariffa FLEX
il giorno 10 novembte la compagnia camcella il volo
A tuttoggi dopo 2 mesi booking non mi ha restituito i soldi che haricevuto da me....cioe' io mi sono fidata di loro e ho pagato loro
E loro non rimborsano
Mai piu'

Unresponsive. The property they had on thei website was a scam and they didn’t do anything to provide alternatives . They stole $2000

Ett typiskt nät-företag som inte håller vad dom skriver på sin hemsida. I min bokning skulle "gratis taxi" från flygplats till boende ingå. Detta var ett av skälen att jag bokade med dom. Nu förnekar dom och påstår att jag bokat genom tredje part???? Som sagt ett typiskt bluff/nätföretag. Akta er för detta företag

i was in Madrid and the owner didn't show up, i have called him many times but the number shown in the appartment is not available at all

Har ventet over 2 mdr. på at få penge tilbage for et aflyst fly, hvor svært kan det være :-(

Customer service would not assist with a medical related refund. They insisted it was up to the hotel. Quality Inn in Morgan Hill now rebranded insisted it was up to Booking. Both just sat there at an impasse. They kept the $295 when this was a true medical related issue. Do not use Booking.

I was supposed to get a full refund for a property I booked , and they agreed to fully refund me , now they gave me less than 50% in booking credits, and they said they can’t do anything about it , every time I call the call drops after 10-15 mins of waiting , this is worst experience I ever had

J’ai vécu en Sicile une expérience extrêmement choquante avec le loueur Record, réservée via Booking.
On m’a refusé la voiture sous prétexte que mon permis est à mon nom de jeune fille, alors que ma carte bancaire est à mon nom d’épouse.
Pourtant, je n’ai fait que respecter les conditions générales de location de Booking, qui exigent de réserver au nom figurant sur le permis !
J’ai présenté ma carte d’identité (où apparaissent clairement mes deux noms) ainsi que mon livret de famille.
Rien n’y a fait : l’agent de Record n’a rien voulu entendre, m’a parlé de manière sèche et humiliante.
En tant que femme d’origine chinoise, j’ai ressenti ce refus comme une discrimination flagrante.
Je n’ai jamais vécu une telle situation dans mes nombreuses locations précédentes.
J’ai immédiatement appelé Booking. Leur agent a constaté la scène en direct, a reconnu que le refus était injustifié, et m’a dit que je serais remboursée de la location auprès de Record à condition de relouer un autre véhicule via leur plateforme.
J’ai donc suivi leurs instructions, ce qui m’a coûté
1 113,90 € de plus (location plus chère, supplément, assurance imposée).
Aujourd’hui, Booking refuse de me rembourser ce surcoût en invoquant un “manque de preuve”, alors que :
- ils ont assisté à la situation en direct,
- ils m’ont envoyé un questionnaire de satisfaction le 17/08,
- et ils ont confirmé par écrit le 26/08 le remboursement de la location auprès de Record.

Je ne comprends vraiment pas cette contradiction :
- s’il “manquait de preuves”, pourquoi Booking m’a-t-il remboursé la 1ère location immédiatement ?
- pourquoi m’avoir demandé de relouer via leur plateforme, pour ensuite refuser d’assumer le surcoût ?

Cette incohérence ajoute une humiliation supplémentaire à celle que j’ai subie chez Record.

Mais malheureusement, Booking préfère jouer les mauvaises foi que de prendre ses propres responsabilités !
Je demande simplement que Booking assume la responsabilité de son partenaire et respecte les engagements pris en août.

Booked flights to Australia with booking.com paid by my credit card, organised taxis to the airport and over an hour later I get a text to say my flights have been cancelled, no explanation, went to book flights with another company and my credit card won’t work because booking.com holds onto your money !! I’ve had to borrow a credit from a family member to book flights with a more reputable company, it’s men over 29 hours and the money is still not back on my card - apparently it’s going to take up to 5 days !!

Sono Host di booking in famiglia abbiamo 3 case sulla piattaforma. il 25/10/25 booking permette ad un ospite di prenotare il giorno stesso del check in nonostante io abbia impostato le prenotazioni con alcuni giorni di anticipo, chiamo subito l'assistenza e loro stessi annullano la prenotazione perchè non rispetta le mie impostazioni, ma permette all'ospite di farmi una recensione ad 1 stella con 2,5 su pulizia, check in, etc. senza che l'ospite sia venuto nella casa ed abbia incontrato il nostro staff. Dopo 14 giorni ho ancora questa recensione, nonostante chiamo tutti i giorni per sollecitare una risposta. l' 11/11 mi rispondono, che la recensione non verrà tolta, perchè non viola le politiche di Booking, Nonostante gli Host forniscono lavoro a booking, vengono trattati in questo modo e si permette agli ospiti di fare false recensioni che danneggiano il lavoro dell'host e screditano le loro case. Penso che toglierò i miei 3 annunci di case che abbiamo in famiglia, sulla piattaforma, perchè non siamo tutelati e presi in considerazione.

No compreis vuelos con booking, con hotel pueden ser los mejores, pero con el resto, servicio nefasto. He tenido que cancelar un viaje por motivos de salud de mi madre, habiendo pagado 60€ para cambio de billete(flex) y 35€ de seguro, lo pierdo todo. Con el flex intentan cobrame otro billete completo, nada de suplemento, y con el seguro X-COVER, despues de una semana de intentarlo, ya dimito, nefasto, grabo reclamacion, intento consultar y nada de nada. Ya les he dicho, no vendais cosas que despues no sirven para nada, con esto consiguen perder clientes.

Tengo un apartamento a alquilar por Booking y la extranet para anfitriones y su soporte van bastante requetemal. Lo que me hace gracia es que después de cada consulta o llamada te piden que les valores, pero si la valoración no es buena falla el sistema, y, qué casualidad, no queda reflejada ........ También hace tres años perdí un dinero como huésped por la culpa de este portal. Me cargaron en la tarjeta un dinero por una estafa y después de dos meses intentando aclararlo y contactando repetidamente con ellos, no conseguí nada. Cuando quise poner la enuncia y reclamar en el banco se me había pasado el plazo. Seguro que algún empleado trabaja bien, pero es muy difícil que te toque uno que te atienda bien. Es desesperante. Odio perder el tiempo y con ellos es lo normal.

En dessous de zéro

Une réservation as été faite sur le site de Booking sauf qu elle as fait une erreur et c était payé . Elle as voulue annulée sauf pas possible et surtout pas de remboursement possible alors qu elle les as contactée peu de temps après avoir vue son erreur .

Mucho cuidado con Booking.com. Se niegan a devolverme el dinero de mi reserva, cuando la he cancelado por el fallecimiento de un familiar. Dicen que ellos no pueden hacer nada, que tiene que ser el propietario el que me devuelva el dinero. Y claro yo mientras tanto sin mi dinero. Esto no es serio. Llevo muchísimos años reservando con ustedes y han perdido un cliente. Y claro reclamaré judicialmente. Esto es una estafa en toda regla. Así que mucho cuidado.

Nekem vannak jó és rossz tapasztalataim is a bukingal kapcsolatba.
Valamikor sikerül jó szálást találni és van mikor nem általában mivel több hirdetö portált használnak a lakás kiadok nem mindig veszik figyelembe a bukingot és ezáltal meg keverednek.
Én amit észre vetem jól működik de meg kell célozni az árakal kapcsolatban közép kategóriát és a képek nemmindig valósak amiket fel tesznek.
De zeken kívül minden jól működik és minden országban jelenvan szerintem jó alkalmazás.

Terrible experience with Booking.com!
I had to cancel a trip to Miami because of floods and official weather warnings, but Booking did absolutely nothing to help. They just said “the hotel refused” and closed my case!
For a company this big, it’s shocking how they ignore loyal customers (I’m Genius 2) and show zero empathy or responsibility.
Be careful — if something goes wrong, you’re on your own.