Took more than 2 weeks for the furniture to arrive. The product sent to me was faulty...they refused to let me return it to a store to collect another because I bought it online. Due to the poor revie... Ver mais
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It’s been 9 days and boori are completely ignoring me. I changed my mind about an unopened item literally still in its delivery box and no one has come back to me despite me sending 3 emails. Online t... Ver mais
A empresa respondeu
Products are extremely disappointing, many are not solid wood, a lot of MDFs. If you are looking for quality solid wood furnitures, looking for oakwood or preschool furnitures instead. The return an... Ver mais
Poor quality items and then absolutely AWFUL customer service. The cost of returning pieces are inconsistent and horrifically expensive, quoted one price over email, but website gives different pr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 1993, trusted by 1 million parents worldwide. Boori combine classic heritage with contemporary trends to create nursery & kids' furniture of the highest quality.
Informações de contato
U11/4 Southridge Street, NSW 2766, Eastern Creek, Austrália
- 0298333769
- info@boori.com.au
- boori.com
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Respondeu a 41% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Overpriced amateurish manufacturing coupled with abysmal customer service
We ordered a cotbed from Boori. A nice big cotbed that can be converted into a toddler bed and then to a double bed. Sounds great, right?
Now, it’s one of those designs where the dimensions are arranged in such a way that Boori cotbeds only can be used with Boori mattresses, so all in all, we spent around £750 on the cotbed itself. So what did the £750 get us?
Flaky, chipped junk. The manufacturing was riddled with errors that you’d expect a woodwork student in his first year of secondary school to make, including holes cut twice, holes not cut in the right place, nicks in the wood in a number of places and so many paint flakes. It’s the kind of thing you’d be willing to write off if the price was a super low one as you’re sacrificing quality for price but the cotbed alone cost well over £600! The mattress itself is fairly mediocre quality and it’s too soft for the “firm” rating, but honestly, it’s far from the least offensive thing on the list so I’m not going to go too far into detail.
So naturally, we did the expected thing and called customer service. They were nice and they arranged a second cot bed to be delivered to us so that we could swap the parts. Sounds great right?
Well, we quickly found out that we were not the exception, but the rule. For the particular problem we faced, we needed three parts to match and in this new delivery, there was damage on two of the required three. Deciding that this was a lost cause at this point, we requested that they just collect the package without us even looking at the second box (the order was divided into two boxes fyi). This turned into an incredibly irritating game where the customer service flat out refused to listen to our situation and eventually we opened the second box just so they’d take the damn thing away. Lo and behold, the third part we needed was also damaged. Brilliant.
So we eventually managed to get the cotbed working out alright in the end. How did it go?
Horrendous. I’d put a lot more curse words here but honestly, that’s not relevant.
Adjusting the height of the cotbed requires you to completely disassemble it. There are two heights, and on the low height, even with the legs attached to the cotbed, I struggle to put the baby into it as a 6’3 male, so my 5’3 partner hasn’t got a hope in hell of doing that. Converting the bed to a toddler bed actually requires you to buy a second piece (that wasn’t disclosed), and overall, the cotbed takes the mick.
There may be those tempted to buy from this company, especially as the price may appear to reflect the quality. Avoid this like the plague, or seeing as we’re in 2021, avoid this like the coronavirus.
Save your money, buy somewhere else.
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