I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... Ver mais
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Veja o que dizem as avaliações
Trying to order some extra lenses - these are fragile and prone to accidents so spares are imperative for me. After being unable to get any contact with Adaro - the company who administer the scheme,... Ver mais
Visited Hampstead branch today, having broken my frames in an accident. Sundip cleverly replaced the frames on the spot. Excellent, prompt service from all staff involved; couldn't have been more h... Ver mais
A empresa respondeu
Having recently had a cataract operation I needed to get a possible issue checked out. Hermilinda at Boots Opticians in the Glades, Bromley went out of her way to resolve the issue and was able to of... Ver mais
Detalhes da empresa
- Oculista
- Clínica Oftalmológica
- Distribuidora de óculos
- Fornecedor de Lentes de Contato
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contato
4,4
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good experience follow up approach
I had a return apptm for dilation of eyes for fuller assessment. Another very good experience with optometrist Jibran. Gave good information & even written rpt on eyesight to use for any ongoing specialist follow up. Explained why i needed particular test that had not been explained to me previously. Reassuring expertise.
17 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jibran provided such informative, professional, and reassuring care during your follow-up appointment. It’s wonderful to know that he explained the tests clearly, provided useful information for your ongoing care, and helped you feel confident in the assessment. We truly appreciate your kind words.
I had a fab morning at Boots Opticians…
I had a fab morning at Boots Opticians in New Milton. The staff, Alice, Ann and Cassidy, were lovely. Sorted me out with a great new pair of glasses!
17 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Cassidy provided such lovely service during your visit to our New Milton store. It’s wonderful to know that they helped you find a great new pair of glasses and made your experience so enjoyable. We truly appreciate your kind words.
Absolutely brilliant i had a problem…
Absolutely brilliant i had a problem caused by a different optician. They listened to my problem and dealt with it effectively and efficiently and at a great price. Can highly recommend large selection of frames. Thank you Boots Hanley
7 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Hanley store listened to your concerns and resolved the issue effectively and efficiently. It’s wonderful to know that you were pleased with the service, value, and wide selection of frames available. We truly appreciate your recommendation and kind words.
Picked up glasses and was seen straight…
Picked up glasses and was seen straight away by Sharon.Glasses were checked for fit and ability to read.
Very friendly professional service.Thank you.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sharon provided such friendly and professional service when you collected your glasses. It’s wonderful to know that everything was checked carefully to ensure a comfortable fit and that your glasses were working well for you. We truly appreciate your kind words.
Professionally dealt with from start to finish
Professionally dealt with from start to finish at the High street Taunton branch. Completed by Anca who was as helpful as was possible.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were treated professionally from start to finish at our Taunton High Street store. It’s wonderful to know that Anca provided such helpful service and made your experience a positive one. We truly appreciate your kind words.
Excellent service
I have always received excellent and professional service from the ladies in the leek branch. One complaint boots could you please start stocking a wider range of petite adult frames I am sure they are in great demand. Thanks
16 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive excellent and professional service from the team at our Leek store. We also appreciate your suggestion regarding a wider range of petite adult frames and will ensure your comments are shared as valuable feedback. Thank you for taking the time to share your experience.
Absolutely appalling service
Absolutely appalling service. Chose spectacles paid for them. No call back to say they were ready. When telephoning them said first they rang but it was engaged then said rang nut no answer. Both were lies as they had missed one digit on number! Then taking granddaughter to collect glasses and they were the wrong frames! No apology said there was only £1 difference in price, another blatant lie. They then said they would get the correct frames explained granddaughter going back to university said they would expedite. Complained to boots, and received a refund of price difference of frames £48. Expediting didn't happen, called every day when they said they would be in and every day for the next 5 days. Nothing. Granddaughter went back to university. the following day they called to say they had arrived. This meant she had to buy a train ticket back to get them. Absolutely appalling service. Ordered on 18 August received correct pair on 16 September.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the incorrect contact details held on your order, the lack of communication about your glasses being ready, the incorrect frames being supplied, and the delays in receiving the correct pair. We understand how frustrating this must have been for both you and your granddaughter, particularly given the additional travel required and the extended timescale to resolve the issue.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
A very thorough examination and recommendations
A very thorough examination by the optician aided by images taken by a special all round view camera and the usual retina and pressure checks
The optician was very aware of macular degeneration in my family history and took great care in checking for any issues.
I was completely satisfied that I received top quality service
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough examination and top-quality care during your visit. It’s wonderful to know that the optician took your family history of macular degeneration into account, used the available imaging technology to carefully assess your eye health, and ensured all appropriate checks were completed. We truly appreciate your kind words.
Very helpful polite knowledgeable…
Very helpful polite knowledgeable staff. appointment on time. clean well equipped environment.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were helpful, polite, and knowledgeable throughout your visit. It’s wonderful to know that your appointment ran on time and that you found the store clean, well equipped, and welcoming. We truly appreciate your kind words.
Courteous and helpful staff
I had an eye exam at the St Neots branch. The initial checks were performed by Cian. The main eye test was taken by Diya. The fitting and sale was made by Vicky, checked by Lucy. The whole process was smooth and the options for my glasses thoroughly explained. I'll be back next year.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Cian, Diya, Vicky, and Lucy provided such smooth and professional service during your visit to our St Neots store. It’s wonderful to know that your options were explained clearly and that the whole process was straightforward. We truly appreciate your kind words and look forward to seeing you again next year.
Boots Opticians, East Kilbride
Boots Opticians, Town Centre, East Kilbride is my favourite Opticians who I have used for years. I return every time I need an eye exam. The staff are friendly, knowledgeable and professional. Unlike some Opticians, the staff do not seem under pressure to sell glasses but are more interested in getting the correct product for your very very important eyesight. A gentleman called Zain carried out my exam who was excellent.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zain provided such excellent care during your eye examination and that you continue to receive friendly, knowledgeable, and professional service from the team at our East Kilbride store. It’s wonderful to know that you value the focus on finding the right solution for your eye health. We truly appreciate your loyalty and kind words.
Dreadful experience, go to an independent.
Dreadful experience. Optician was completely unprofessional and showed no compassion when he told me I’d got cataracts. He even replied ‘how long is a piece of string’ when I asked a question about the condition.
Left feeling very let down and with no idea of what the future holds for me.
Rebooked with a small independent opticians and they couldn’t have been more helpful in explaining the condition and way forward.
Received an email from Boots to rate my experience and was honest that it was dreadful. Received a follow up phone call from HQ but no recompense or offer of compensation/refund. Disgusting service.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear about your experience and the concerns you've raised regarding the way your diagnosis was communicated during your appointment. We appreciate your comments regarding the professionalism and empathy shown during the consultation, and we're sorry to learn that you left feeling unsupported and uncertain about what the diagnosis meant for you and your future care. We also note your concerns regarding the follow-up after you provided feedback on your experience.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
A visit well spent
I had excellent service from start to finish.
Helen Barbour the Optometrist was excellent and explained all in great detail.
Maria who measured and sorted out my chosen 3prs of spectacles was very capable and worked out everything to suit my budget which I appreciated and couldn’t have done any more if I had asked her to. A triumph all round.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Helen Barbour and Maria provided such excellent service throughout your visit. It’s wonderful to know that Helen took the time to explain everything clearly and that Maria helped you select your three pairs of glasses while ensuring they suited both your needs and budget. We truly appreciate your kind words and are pleased that you had such a positive experience.
Major traffic that I didn’t know about…
Major traffic that I didn’t know about set off with plenty of time anyway was ending up being 5 mins late with my 10yr old son full of apologises all flustered…. Sorry she can’t see you now your 5 mins late, no consideration nothing absolute joke. Never step foot in there again Rochdale riverside
15 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience at our Rochdale Riverside store. We appreciate your concerns regarding your appointment and understand how frustrating it must have been after encountering unexpected traffic and arriving only a few minutes late with your son. We're sorry to learn that you felt no flexibility or consideration was shown in the circumstances and that this has affected your confidence in our service.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
What a pleasant experience
I have just had an eye test and chosen new glasses for my new prescription. All the staff were so knowledgeable and friendly ....Tassia who welcomed me, took details and did the preliminary tests, Emma who did my eye test and explained the results clearly and Rumana who helped me choose my new glasses. ...never gone for the first pair suggested before! The price was reasonable and all in all it was a great experience...would highly recommend ..thank you :-)
15 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Tassia, Emma, and Rumana provided such knowledgeable and friendly service throughout your visit. It’s wonderful to know that everything was explained clearly, you received help choosing your new glasses, and that you had such a positive experience. We truly appreciate your recommendation and kind words.
Eye test after laser treatment
After having laser treatment, I recently had my follow-up eye test at Penzance Branch. This was done with great care and kindness by Katharina. The routine pre-tests were very efficiently done by Sarah. Tracey then took over with my choice of frames and gave me so much of her time, with much patience throughout the whole process of choosing and finally taking measurements.
I could not have wished for more thoughtful and kind attention. Thank you all.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Katharina, Sarah, and Tracey provided such caring, patient, and professional service during your visit to our Penzance store. It’s wonderful to know that you felt so well supported throughout your eye test and when choosing your new frames. We truly appreciate your kind words.
I was in and out in half an hour…
I was in and out in half an hour instead of drawn out wait in between checks and test usually late,could have just been lucky though will see next time
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen promptly and that your appointment was completed efficiently. It’s wonderful to know that this helped make your visit a positive experience. We appreciate your comments and look forward to welcoming you again.
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service from the team during your visit. We truly appreciate your kind words.
Disapointing consultation
I have had my eyes tested for an over 60 free eye test on the NHS at my local boots Mill Hill Broadway branch for a a few years now.The tests are professionallly and competently done.
However at the end of the tests I assume that everything is OK as I am not advised of this as such or any problems with the health of my eyes which is the purpose of these tests!. I am also not givenat the end of the consultation before I leave the premisse , as the law dictates, my eye test prescription for lenses. I had In the past to ask for that. This time, as I stated that I was going to get my glasses from Boots, I sensed that the atmosphere in the consultation room changed and that made me feel uncomfortable. Again I was not offered a prescription with the results of my tests on the pretext that if I go elesewhere to have my glasses made, that the optician who was going to make the lenses, no mention of online services for lenses, would have to repeat the tests which to my mind as a doctor and a surgeon is nonsense. All I would have to provide to an online service for lenses, if I wished to have my glasses made by them, would be my eyes PD .
Needless to say I did not ask for my prescription and left.
I shall consider using another company for my free eye tesy next year.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re sorry to hear that aspects of your experience at our Mill Hill Broadway store left you feeling uncomfortable. While we're pleased that you found the eye examinations professional and thorough, we understand your concerns about not receiving clear feedback on your eye health and not being routinely offered a copy of your prescription. We appreciate you taking the time to share your experience and will ensure your comments are passed on as valuable feedback.
friendly and informative of ways to…
friendly and informative of ways to improve my eye health
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly and informative, and took the time to share advice on ways to improve your eye health. We truly appreciate your kind words.
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