Fantastic service from arrival to leaving the store. Optometrist was very thorough in explaining my results. Jade was amazing helping me choose my frames explaining the different options. Jade is c... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... Ver mais
Trying to order some extra lenses - these are fragile and prone to accidents so spares are imperative for me. After being unable to get any contact with Adaro - the company who administer the scheme,... Ver mais
Having recently had a cataract operation I needed to get a possible issue checked out. Hermilinda at Boots Opticians in the Glades, Bromley went out of her way to resolve the issue and was able to of... Ver mais
Detalhes da empresa
- Oculista
- Clínica Oftalmológica
- Distribuidora de óculos
- Fornecedor de Lentes de Contato
- Loja de óculos de sol
Sobre Boots Opticians
Escrito pela empresa
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Informações de contato
4,4
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disapointing consultation
I have had my eyes tested for an over 60 free eye test on the NHS at my local boots Mill Hill Broadway branch for a a few years now.The tests are professionallly and competently done.
However at the end of the tests I assume that everything is OK as I am not advised of this as such or any problems with the health of my eyes which is the purpose of these tests!. I am also not givenat the end of the consultation before I leave the premisse , as the law dictates, my eye test prescription for lenses. I had In the past to ask for that. This time, as I stated that I was going to get my glasses from Boots, I sensed that the atmosphere in the consultation room changed and that made me feel uncomfortable. Again I was not offered a prescription with the results of my tests on the pretext that if I go elesewhere to have my glasses made, that the optician who was going to make the lenses, no mention of online services for lenses, would have to repeat the tests which to my mind as a doctor and a surgeon is nonsense. All I would have to provide to an online service for lenses, if I wished to have my glasses made by them, would be my eyes PD .
Needless to say I did not ask for my prescription and left.
I shall consider using another company for my free eye tesy next year.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re sorry to hear that aspects of your experience at our Mill Hill Broadway store left you feeling uncomfortable. While we're pleased that you found the eye examinations professional and thorough, we understand your concerns about not receiving clear feedback on your eye health and not being routinely offered a copy of your prescription. We appreciate you taking the time to share your experience and will ensure your comments are passed on as valuable feedback.
friendly and informative of ways to…
friendly and informative of ways to improve my eye health
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly and informative, and took the time to share advice on ways to improve your eye health. We truly appreciate your kind words.
Really great optometrist
Really great optometrist. My first visit to Boots Opticians. Suzanne was thorough, friendly, professional and explained everything she was doing and why.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Suzanne provided such thorough, friendly, and professional care during your first visit to Boots Opticians. It’s wonderful to know that she explained everything clearly and helped you feel informed and reassured throughout your appointment. We truly appreciate your kind words and hope to welcome you back again.
Yesterday I broke my glasses and in a…
Yesterday I broke my glasses and in a bit of a panic went to Boots Opticians in Weymouth for some advice. I would like to send a big thank you to Grant, Annie and Angel who sorted out some new frames in no time at all. They were polite and so helpful - this was a terrific service, I am really impressed and would thoroughly recommend Weymouth Boots Opticians.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Grant, Annie, and Angel at our Weymouth store were able to help so quickly when your glasses broke. It’s wonderful to know that they provided such polite, helpful, and efficient service during a stressful situation. We truly appreciate your recommendation and kind words.
Awful experience with repeatedly non…
Awful experience with repeatedly non existent customer service at Kensington optician; wrote a review here and they responded giving me an email to write to. That was a week ago - no response. I held off moving optician as have been with them 10+ years but now left with no choice. Wrong prescription and an inability to fix it.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience and that your concerns remain unresolved. We appreciate your comments regarding the issues with your prescription, the difficulties you've experienced obtaining support, and the lack of response following your previous attempts to raise the matter. We understand your frustration, particularly as a long-standing customer.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
I was seen by David the optician.quiet…
I was seen by David the optician.quiet patient man, explained everything as he was testing my eyes.
I also saw, Harrison, Brian and Dan.
I couldn’t ask for better service.
Such beautiful manners very rare in this day and age.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that David provided such patient, thorough, and reassuring care, taking the time to explain everything during your eye examination. It’s also wonderful to know that Harrison, Brian, and Dan contributed to such excellent service. We truly appreciate your kind words and are pleased that the team made such a positive impression.
Boots Opticians in Lymington gave me…
Boots Opticians in Lymington gave me thorough and careful examinations. David, Hannah,Dan and Harrison were all very friendly, professional and skilled. I recommend them highly . Sheridan
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback, Sheridan. We’re delighted to hear that David, Hannah, Dan, and Harrison at our Lymington store provided such friendly, professional, and skilled service. It’s wonderful to know that you received thorough and careful eye examinations and felt so well looked after. We truly appreciate your recommendation and kind words.
Excellent all round.
Just been to Bournemouth Town Centre Boots Opticians and very pleased with friendliness, advice and efficiency I received so thankyou. Special mention to Alex the optician and Jenny the Assistant Manager who was very helpful indeed. Highly recommend to others and great choice of glasses for all price ranges.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were so pleased with the friendliness, advice, and efficiency you received at our Bournemouth Town Centre store. It’s wonderful to know that Alex and Jenny provided such helpful and professional service, and that you found a great choice of glasses to suit different budgets. We truly appreciate your recommendation and kind words.
Outstanding staff
Helpful, knowledgeable staff willing to take time to make sure everything is perfect.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were helpful, knowledgeable, and took the time to ensure everything was just right. It’s wonderful to know that their care and attention helped make your experience such a positive one.
A very relaxed friendly and…
A very relaxed friendly and professional experience. Just what you need when visiting for an eye test
12 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you had a relaxed, friendly, and professional experience during your eye test. It’s wonderful to know that the team helped you feel comfortable and well looked after throughout your visit. We truly appreciate your kind words.
Falmouth Branch, great service.
Great customer service. I was a holiday walk in with broken glasses which Greg quickly repaired for me.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that Greg was able to quickly repair your glasses during your holiday. It’s wonderful to know that you received such great customer service when you needed it most. We truly appreciate your kind words.
Eye Test and glasses prescription.
Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the glasses available and gave her opinion on all of them. Top quality!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service and felt genuinely listened to throughout your visit. It’s wonderful to know that the colleague took the time to explain your prescription, help you choose from the available glasses, and provide thoughtful advice and recommendations. We truly appreciate your kind words.
So many loop holes
When making my appointment on the phone, I asked as many questions as I possibly could about signing up to the Contact Lens Plan. I was given prices and told the offers that would include. After completing my appointment, I was then charged for the sight test (previously informed that was included in the plan). Upon signing up for the plan, I was informed that it would not include contact lens solution which was an additional £4.00 a month. Boots also take 3 months of payment before sending out lenses, or you can pay 3 months at once if you want the lenses sooner. Whilst I can't fault the service, I find that omitting information when someone is questioning is misleading and that is why I have given a low rating.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the information provided when enquiring about the Contact Lens Plan, the charges discussed following your appointment, and the details of the plan that were only explained after you decided to proceed. We understand your frustration and thank you for taking the time to share your feedback.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Taken quickly and eye test carried out…
Taken quickly and eye test carried out quite efficiently. The staff were all very helpful and friendly without being pushy.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen quickly and that your eye test was carried out efficiently. It’s wonderful to know that the team were friendly, helpful, and professional throughout your visit without making you feel pressured. We truly appreciate your kind words.
As this is my first appointment with…Boots Opticians
As this is my first appointment with Boots Opticians i am very pleased with the service and advice that they gave to me regarding the type of glasses that i required, The staff that was involved in getting me sorted with the right lenses and frames at a good price was great,And as i have just picked them up they said if i have any problems with them just come back and they will sort it out for me.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first experience with Boots Opticians was such a positive one. It’s wonderful to know that the team provided helpful advice, helped you choose the right lenses and frames at a good price, and ensured you felt supported throughout the process. We’re also pleased that you felt reassured by the ongoing support offered after collecting your glasses. We truly appreciate your kind words.
Noisy and crowded
Noisy and crowded. Despite this branch also selling hearing aids they seem to be clueless working with someone who is deaf/severely hearing impaired. I had stated my deafness when I booked online. The optician spoke to her screen throughout the consultation even when I pointed out my deafness.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the environment within the store and the communication provided during your appointment. We also understand your frustration that your hearing impairment was not fully taken into account, despite having advised this when booking, and that you found the consultation difficult as a result.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent Service
Excellent Service
Well done all around
7 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service and that the team provided everything you were looking for. It’s wonderful to know that such care was taken throughout your visit. We truly appreciate your kind words.
Care wonderful, premises otherwise
There is nothing wrong with the staff, and the treatment that can be arranged is top notch, but the branch at Maldon really needs new premises. Ater years of operating from the same restricted shop patients that were once young enough to manage the very narrow stairs now find them very restricting. It is appalling in this day and age of awareness disability and access needs that something like an opticians (which I imagine more older people than younger probably need), still exists on two levels in such an old and poorly designed building for infirm customers. Esp. when vacant premises often come up within the town which would be far better for the task. Also the promotions such as buy 1 pair, but a 2nd pair half price get 3rd pair free are misleading, when the 3rd pair is about as basic a pair of glasses as could be given and no use for people needing complex prescriptions or already owning varifocals or bifocals. Please give the Maldon shop new premises with urgency!!
11 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're pleased to hear that you were happy with the care and treatment provided by the team. We're sorry to learn of your concerns regarding the accessibility of the store and your experience with the promotional offers available. We appreciate you taking the time to share your feedback.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent service
The staff in the Penzance Opticians store were very professional, informative & friendly.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Penzance store were professional, informative, and friendly throughout your visit. We truly appreciate your kind words.
What is happening Boots.
I have at this point had a good relationship with Boots and attended appointments and pleased with the good service I have received.
Step forward to this week and I might add not the first time as it happened a while back.
I received a message saying I was due an appointment later the same week I received another message saying sorry I had to cancel my appointment? (Which I had not booked and appointment!)
I emailed Boots and they responded asking for more details which I attempted to reply to on three occasions each time this reply was bounced back to my inbox.
I have given up and in Boots as well and think it's time to try a local opticians or even Specsavers.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Boots Opticians
We're sorry to hear that you were disappointed with your recent experience. We appreciate your concerns regarding the appointment communications you received, the cancellation messages for an appointment you had not arranged, and the difficulties you experienced when trying to contact us by email to resolve the issue. We understand how frustrating this must have been and are sorry that it has affected your confidence in our service.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.