Their pharmacist cancelled my order. I got not follow up and no reply to my 3 e mails regarding a refund.No answer to mt 4 telephone calls . Appalling customer service Finally someone got b... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Every aspect of my visit was welcoming, helpful & fun. Francis even ordered on line what I wanted. Also, I left my phone behind & Francis & staff including Mary at the Pharmacy did Everything possibl... Ver mais
A empresa respondeu
Hmmm now I’m not sure what I’m reviewing here because I made too many orders from Boots! I’m always ordering from Boots, more so because of the points first and foremost, then the amount of products y... Ver mais
A empresa respondeu
Ordered three items online but only received two. Phoned Boots and was quickly connected to an actual human. Employee was polite, efficient and told me i would get a refund for the missing item. Rece... Ver mais
A empresa respondeu
Detalhes da empresa
- Centro de Saúde e Beleza
- também em
- Drogaria
- Farmácia
- Loja de Produtos de Beleza
- Perfumaria
- Vendedor online de remédios controlados
Escrito pela empresa
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Informações de contato
3,9
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt efficient and cost effective…
Prompt efficient and cost effective service
13 de outubro de 2026
Resposta da Boots Ireland
Hey Michael, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Great range of products - swift delivery
The products that I ordered were delivered within two days. Boots has a great range of products and if you don't have time to get to your nearest Boots, their delivery service is efficient and effective.
13 de outubro de 2026
Resposta da Boots Ireland
Hi J McGrath,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Your minimum spend is absolutely absurd…
Your minimum spend is absolutely absurd for free delivery....going from €45 to €100 ??? No other high street store website is like this.
9 de outubro de 2026
Resposta da Boots Ireland
Hello customer,
Thank you for taking the time to leave a review.
We understand why this change is frustrating. New EU customs charges of €3 per item now apply to some low-value parcels entering Ireland from outside the EU. As the total cost can vary depending on the number of items ordered, Boots Ireland has changed its free home delivery threshold while continuing to absorb the majority of the additional costs.
To keep delivery charges clear and predictable, home delivery is free on boots.ie orders of €100 or more and €5 on orders below €100. Click & Collect remains free when you spend €25 or more.
Kind regards,
Boots Customer Care Ireland
I ordered a Dyson hairdryer and the…
I ordered a Dyson hairdryer and the order was delivered in my green bin which I never knew and has been collected by the bin company and Boots didn’t do anything.
10 de outubro de 2026
Resposta da Boots Ireland
Hello KAUSTUBH MEHROTRA,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Everything came well before it’s time…
Everything came well before it’s time and I’m very happy
13 de outubro de 2026
Resposta da Boots Ireland
Hi Jim Mullins,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Resposta da Boots Ireland
Hello LINA DULAY,
We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
Boots Customer Care Ireland
Resposta da Boots Ireland
Hey Sheila, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
I ordered an item for pickup
I ordered an item for pickup. I then started receiving messages from An Post to say they had the item for delivery - but it has never been delivered. So I don't know where the item is not how to get a refund.
13 de outubro de 2026
Resposta da Boots Ireland
Hello Valerie Lang,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Resposta da Boots Ireland
Hi Kevin,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
I deeply regret placing an order
I deeply regret placing an order. I was traveling in Ireland and did not have an Irish phone number or SIM card. The website required a phone number for registration but would not accept my country code, making it impossible for me to sign up. Consequently, I was unable to create an account. While most websites allow for registration verification via email, that was not an option here. I received only one email confirming that an order had been placed; there were no further updates regarding shipment or delivery. This is the first time I have encountered such an issue with an online retailer. I had to leave my accommodation and travel abroad unexpectedly; I sent multiple emails to Boots Ireland, but received no response. I also visited a store and explained the situation to a staff member, who tried calling the company on my behalf, but no one answered. My package—which contained a rather expensive item—arrived only after I had already left the country. There is not a single person available to assist with returns, and there is no invoice to be found. This place is absolutely terrible.
13 de outubro de 2026
Resposta da Boots Ireland
Hello Melisa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
I shop at Boots a lot
I shop at Boots a lot, find it easy to navigate and the delivery’s are always very prompt.
12 de outubro de 2026
Resposta da Boots Ireland
Hey customerRose Mulcahy, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Resposta da Boots Ireland
Hello Rachel,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
Better online……
I recommend Boots online as they have a vast range of products, speedy delivery and an option to collect in store. I do find many of the actual stores carry poor and often depleted ranges of stock so really, for me, online is the best option.
10 de outubro de 2026
Resposta da Boots Ireland
Hi Alex,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Online purchase easy
Online purchase easy, reasonably priced and delivery was efficiently carried out.
10 de outubro de 2026
Resposta da Boots Ireland
Hi AJAB,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Resposta da Boots Ireland
Hello Betty anonymous,
We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
Boots Customer Care Ireland
Very efficient and a quick delivery
13 de outubro de 2026
Resposta da Boots Ireland
Hi Breda Connors,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
I have still not received my order.
12 de outubro de 2026
Resposta da Boots Ireland
Hello customers Jones,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Fast and happy with what i got.
10 de outubro de 2026
Resposta da Boots Ireland
Hi customer Nicoleta,
Thank you for choosing to shop with Boots and for taking the time to share your feedback. We're delighted to hear about your positive experience! 💙
Kind regards,
Boots Customer Care Ireland
Easy to order; quick delivery but poor protective packaging
Easy to order. Quick enough to deliver. However, you need to have more protective packaging around the items in the box. I ordered shampoo, cleansers and moisturiser. There was only one thin sheet of brown paper around them that offered no protection. It was extremely lucky that none of the items were damaged or spilled, despite the outer box being damaged. You really need to take more care of sending fragile items.
12 de outubro de 2026
Resposta da Boots Ireland
Hello Christina Forde,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
I have had to write a second review…
I have had to write a second review because boots customer service now say that my order from 12 days ago is still showing as pending even though my bank shows it as processed. They also say that it takes 3 to 5 days for the refund to go through. Its now a week over that. No products no refund and the worst customer service I have ever come across.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Boots Ireland
Hello Mairin Ni C,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
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