Boots UK Avaliações 

Visited Newcastle under Lyme store recently, looking for upset stomach remedies.

After searching for a short while and not finding what I was looking for I, approached a young lady, Jackie, who then took me to the appropriate display where I found what I required, Jackie then contacted Lynne who fetched other product from the warehouse for me.
Very pleasant, efficient service and staff. Many Thanks, Alan Griffiths.

Just wasted 15min at the Boots Kew retail park. Came to buy a medical shampoo. After looking for a staff member i came across a middle aged grey haired lady with glasses who told me she is on a lunch break before i could even ask for an isle number. The same staff member then occupied the only person working at the pharmacy till. She was leaving, bringing other item while the man at rhe till was looking for some info on his computer, completely ignoring me and other people who started queuing up. After 10min i left and went to the local pharmacy.. not to waste my lunch break. No wonder the Boots is being bought out with the follow on re-org, i hope.

Ordered online using a giftcard and delivery to local Boots store. Went to store to collect, but items not delivered. Contacted Customer Service who said they’d look into it (up to 14 days) and then reorder. I could understand this if I said I hadn’t gotten items delivered to my home, but it was to their own store.
After 12 days, I received and email to say the re-order was on its way, however when I went to collect, once again it was not there.
Customer services then lied to me and said the order had been delivered, so I returned to store where manager confirmed items had not been delivered.
After much email to-ing and fro-ing, I was told they would refund.
I have still not had a refund after 2 months, but customer services say they’d escalate have confirmed it has been processed into another gift card and I have been emailed the card
This is just lies. It is the worst example customer services I have ever experienced. It’s is actually criminal and I’ll never shop online with them again
Please think twice before buying online, because if you have any issues you’ll find it very difficult to, if not impossible to resolve.

I’ve been ordering a few items online. I find your website really poor, slow, jerky (not smooth at all) and not enjoyable to use at all. I order from stores online frequently and I find your website, for ordering, very poor. Also the “chat” facility was “Ooops unavailable”. Get your act together Boots! I shan’t be ordering online from you again for a while.

Worst customer service I have ever experienced! £120 worth of products delivered to my doorstep in an opened box within a plastic bag as products had leaked everywhere. Contacted boots via online chat / email - staff extremely unhelpful and even rude at times, long wait times ! No apology given , offered 500 point and advised to bring bag to my local boots store!
I shop on boots weekly for all essentials - not anymore !

Boots need to make sure they don’t let dodgy companies use their logo in advertising. Bought a product online supposedly recommended by boots and a well known hospital. Was unable to return product when it caused a rash and when showed photos to the assistant in my local boots was fobbed of with “oh it’s a scam site” they need to be more responsive otherwise their reputation is going to become severely damaged. I for one will now no longer by a product that they advertise.

I have been in a doom loop with Boots online pharmacy. I ordered my prescription, my GP approved it but Boots send me emails saying they haven't received it. Took 2 days before I could get through to a human on the phone. The online chat told me they had technincal problems. The human agreed that they did indeed have the prescription despite what the system said but could not say whether it would be fulfilled. I have to wait until the delivery date and if I don't get it then to call back and they would release the prescription so I could go elsewhere. I am a sick pensioner and this is making me more ill. DO NOT BE TEMPTED TO USE THIS SERVICE. IT COULD KILL YOU.

I could not find my physical advantage card so I tried to use a digital card. I was unable to do this using my phone, possibly because the technology was not able to support this. I was advised to go into the store to get a card and I did this a couple of months ago. They did not have any (Nottingham City centre, Victoria Centre). They advised I ring customer service. I rang customer service and the gentleman was quite unhelpful. He seemed more concerned about the lack of cards in the store and the fact that there should be some. I asked if he could send me a card to my home address rather than ensuring the store was adequately stocked because my phone call was really about sorting my own issue and I didn't want to keep being passed back and forth. He just said "not really" I ended the phone call because it was getting nowhere and I tried again at Nottingham City centre Victoria Centre today but they have no cards.

No one seems to want to help me with this matter. I have tried several times to email boots, but there is no response

Surbiton Boots - delighted with the branch’s willingness and promptness delivering much needed pain relief medication for wedge compression fractures. Laurie was lovely too! Thank you all so much

Terrible customer service. Tried to change my address online, it directed me to email. It took me emailing 7 times before they understood what to do!! Not sure if the replies are automated but all of them were frustratingly ignorant. I tried to access a manager to escalate the stupidity but they couldn’t do that either.

I am sick of Boots. They have the worst shopping/ loyalty scheme I have ever experienced and the pharmacy service is a joke.

Awful customer service response/assistance. If things go wrong, that’s it.

I made an order and made a spelling mistake in the email. I contacted customer service straight away to amend it but there was nothing they could do (it wouldn’t affect the delivery address or anything, just assist with order updates). I received a canned response a week later after I got my delivery. Not good enough. I dread to think what could happen if I got my delivery address wrong!

I did receive my order but with their slow responses and awful AI bot, I’m shopping else where. I won’t risk it.

Boots sent me faulty products (foreign matter in a face cream!!) and are refusing to refund me and will not provide me with a reason why despite me advising customer service immediately of the issue, returning the order, providing tracking details and proof of return.

Boots - please don’t auto reply to this and tell me to contact customer service - they are refusing to engage or explain to me why I am not being refunded.

Worst customer service I have ever experienced.

I used to love boots but since it had moved premises the staff have become so rude , I would rather walk to Leeds road store than go in Kingsgate store .

On line order arrived damaged due to no packaging so I emailed with pictures after no response I rang and was told to return the faulty product and then I'd get a replacement. This is no way to treat a customer, should have been sent a replacement product.

Every company has things go wrong and the true judgement of them is how they resolve issues.
I find Boots ready to accept responsibility and remedy any shortcomings which is worth spending a bit more than their competitors

Their telephone service is abysmal. All you have is music and a bot speaking to you. Following an offer I saw today to enquire further, i was put through various other contacts all highly time consuming and frustrating. The offer itself is what I wanted to find out more about but just cannot get through. It is no wonder they advertise the way they do, as there is competition out there. I think I shall give them a miss going forward.

Just wanted to extend my grateful thanks to Emma at Ross on Wye pharmacy who went above and beyond today to locate an item for my husband’s catheter.
All the pharmacy staff are always extremely friendly and helpful we are lucky to have you..Thankyou

BOOTS HOLBURY
Lost last two prescriptions.
First) Cant find iit , ask me to come back later as they busy !!!. I refused and and waited until they found it, 30 minutes later.
Second) Lost again but this time they tried to tell that I had collected it. Had to tell them that script shown as unfulfilled on NHS app. Eventually found.
HAD TO ASK FOR APOLOGY ON BOTH OCCASIONS.
Solution is simple - improve pigeon hole OR record storage location.

Paid for next day nominated delivery @£5.95 and two days later I am still waiting. Order still shows as 'processing'. I had to go and buy items as I needed them. I wish I'd seen Boots poor reviews because all I can say is avoid,avoid, avoid.