Boots UK Avaliações 

Their telephone service is abysmal. All you have is music and a bot speaking to you. Following an offer I saw today to enquire further, i was put through various other contacts all highly time consuming and frustrating. The offer itself is what I wanted to find out more about but just cannot get through. It is no wonder they advertise the way they do, as there is competition out there. I think I shall give them a miss going forward.

Just wanted to extend my grateful thanks to Emma at Ross on Wye pharmacy who went above and beyond today to locate an item for my husband’s catheter.
All the pharmacy staff are always extremely friendly and helpful we are lucky to have you..Thankyou

BOOTS HOLBURY
Lost last two prescriptions.
First) Cant find iit , ask me to come back later as they busy !!!. I refused and and waited until they found it, 30 minutes later.
Second) Lost again but this time they tried to tell that I had collected it. Had to tell them that script shown as unfulfilled on NHS app. Eventually found.
HAD TO ASK FOR APOLOGY ON BOTH OCCASIONS.
Solution is simple - improve pigeon hole OR record storage location.

Paid for next day nominated delivery @£5.95 and two days later I am still waiting. Order still shows as 'processing'. I had to go and buy items as I needed them. I wish I'd seen Boots poor reviews because all I can say is avoid,avoid, avoid.

Fed up of paying next day delivery and it takes up to four days. If phone to complain customer services not interested

Yesterday I needed to buy strong eye drops so drove to Shanklin Boots store on the isle of wight only to find it was closed for lunch, so I check online to see if the Sandown branch is open , 9-5 it says, no mention of closing for lunch so I drive to Sandown only to find the store is closed 'for lunch'.
Although I was very annoyed at this point , I needed the eye drops so drove back to Shanklin and waited.
On entering the store there were quiet a few staff members!! Who obviously had been at lunch all at the same time, whatever happened to staggered lunch times !! I find this disgraceful especially as other workers use their lunch breaks to go to boots to pick up medication etc.
Maybe get the 'manager' to manage his/her rotas and not infuriate their customers ! because there are more chemists people can use instead of ' Boots'

I can’t cancel my order

Always experience massive wait times at the Prescription counter, usually only one staff member serving and dispensing prescriptions not good enough coalville Leicestershire

Why do Boots ask for a delivery date and not deliver. I am now leaving to head home leaving my order here. I cannot cancel, the AI online chat does not answer a simple question and customer service was of no use at all. Never again. Absolutely appalling service and people wonder why Amazon is used. At least they deliver when they say they do. Boots online is pants.

Ordered advent calendars online one was sent in a flimsy cardboard box with no packaging and was damaged.
I contacted customer service and was told to take it to a boots shop.
I explained that I did not drive and it was very heavy.
After a lot of not our problem customer services arranged for DPD to pick it up.
Very poor service I asked Boots to cancel the other orders and was told they could not even though they had not been despatched.
I was told to refuse the next 2 parcels!
The postman will be pleased.

Order Still Not Received – Very Poor ServiceAfter five days, I still have not received my order at Kensington Boots

Unfortunately, the level of service has been extremely disappointing. Based on this experience, I will be leaving Boots a 1 out of 5 review on Trustpilot, as this is probably one of the worst delivery experiences I have had.

Going forward, I will use Dr Fox, as they have consistently provided an outstanding and reliable delivery service.

It is very disappointing that a company of Boots’ size and reputation cannot provide a comparable level of service.

Kind regards,

Ian and Ash in the Weymouth New Bond Street pharmacy are very helpful, polite, and unflappable even when rushed off their feet. I have consulted Ian a couple of times. He is very professional, easy to talk to, a good listener and careful questioner who gives solid, unbiased advice. Although you have to queue for prescriptions they rightly ensure that customers are given the correct information and it is better to wait than misunderstand. Thank you.

Went to Boots on Queensway (never ever again)
We are a group of four mature black people, but regardless of that all the security guard saw black and assumed we were coming to steal. He couldn't have followed us more if he tried.... it was so painfully obvious that we were being followed, that i started to follow the security guard. Anyhow we picked up some products and went downstairs, browsed some more and went to the pharmacy counter to pay. There were several members of staff behind the pharmacy counter, as we could hear several voices. Despite waiting patiently, those staff were not interested in either acknowledging we were waiting or serving us. Eventually we called out to ask of anyone was serving, we were told, someone would be serving and they'd be along in a moment. Along comes possibly the most unhelpful person Boots coild employ who advised and i quote.... you cant pay for that here, as the products are from upstairs, you have to pay upstairs. Have I slipped into another dimension and downstairs is no longer Boots but another shop completely? Admittedly we did have products fron upstairs.... but we also had products from downstairs. Anyhow we went upstairs and paid.

But Boots where on earth are you sourcing these miserable unhelpful staff from, Oh did i mention, as my husband was leaving the security guard asked if he had paid and wanted to see his receipt, of course he paid... its no wonder the high street is dying when you as a black shopper you experience this.

Boots online appalling customer service system. Item arrived damaged, sent in order number & images only to receive a rude email requesting a large number of totally unnecessary personal details. Won't be bothering with this hassle again when there are plenty of other online shops available!

Boots leatherhead pharmacy the female assistant is abrupt and dismissive and in my opinion overly questioning as to why I needed behind the counter medication even after I explained that my GP had recommended it! She wanted to know why I didn’t have a prescription then! And then proceeded to say we don’t have any in stock?
Very unhappy with this service this lady is not a doctor ! I will not use this pharmacy again!

I don't often leave the house to shop because I'm autistic and disabled. I usually buy all my supplements and most shopping goods online. I changed going out with my mum and decided to get my vitamins from boots in Sutton in ashfield inside the idlewells centre. I knew which area to go but when standing and staring at everything I couldn't actually process what I was looking at and I got confused. Kelly the assistant manager was an absolute gem with me!!! She was quick to notice me struggling and talking to myself, whilst she was stocking shelves and quickly found me cod liver oil and vitamin e!!! And she told me about the offers for 3 for 2 as well!! She was extremely friendly and good to laugh and joke with and if she hadn't have helped me I would have been there far longer trying to figure out where things were and where to look. Kelly was so good to me I don't often have good experiences with shopping in actual shops and she just made it so much better for me, the struggle was gone!! Hats off to Kelly!!! GIVE HER A PAY RAISE!!! Thanks again Kelly it was an absolute pleasure xx

My order from boots was left outside in the rain by Royal Mail .it wasn’t packed properly so all the items was water damaged so I phoned boots they said to return which I did .i only got refunded for 1 item I have sent boots proof of return by Royal Mail receipt and still no refund. .i have wrote to head office and still got no where .terrible customer service and now I’m out of pocket

Absolutely terrible customer service in the Bath store.
Second time I’ve bought goods, used self checkout (as no one at the till’s majority of time or massive ques), then gone into another store and on entrance alarm goes off because of security tags left on goods.

Went back to Boots store to complain, spoke to a manager called Karen, she was rude, dismissive and basically said I could take the tags off myself! I argued that if they have self checkouts they need staff removing the tags, told her this had happened to me previously and that I’d been assured the self checkouts would be updated to remove security tags left on activation.. she just went on to say it would cost a lot of money to implement.
She had no empathy with the fact going into other states and having your bag checked is embarrassing.. I’ve written twice to complain and heard nothing back

I won’t be shopping there again

I had to use the pharmacy facilities for a medical problem whilt on holiday.
I found the staff polite and very knowledgeable. From seeing a pharmasist to get the precription was less than 10 minutes.
Fantastic service.

Poor customer service
Ordered goods online with standard delivery.
Found they had put through next day delivery! I absolutely did not want that as I’m not even going to be there. Particularly picked standard so it wouldn’t arrive before I’m home again.
Also had ann issue with payment method, wouldn’t connect to Paypal.
Immediately contacted boots on WhatsApp. A few hours later they responded and said I had ordered next day and ultimately they wouldn’t do anything about it. So annoying and very disappointing of this company. I have no recompense for what I believe is their websites issues. Not a particularly helpful or understanding customer services operative. If they’d responded quicker it would have been helpful as well. Decided
I’m no longer ordering from boots as many other options with which I’ve had much better customer services and looking at other reviews of this company other people feel the same.
Rather stupid of them to treat customers who are clearly being honest in such a poor manner. Use other websites if you can.