Boots UK Avaliações 

Boots have lost the second order in a row for items delivered to the Sevenoaks store. They claim (again) this is a rare situation. Boots refuse to issue a refund for the item they’ve lost despite it being ordered online and a cancellation being requested because it is now “against customer policy”.
Well that’s one less customer for Boots going forward. It’s easy to shop elsewhere and there’s no reason for me to waste my time with them.

I have been using boots in Oxted since December last year when I first went in there I was told by a member of staff while waiting for my prescription that they do not tolerate shoplifting which I thought was very strange as she only said it to me due to the type of medicine I’m on very very strong painkillers !! They have given me packets of tablets with half of them missing then they forget to check the meds as certain meds have to be signed off twice by pharmacy and shop staff and then I’ve gone in there today to pick my meds up that I have to take every day or so I’m bedbound without them and there is no pharmacist working today and they ain’t got a clue if they coming today I can’t take my script elsewhere as only valid in Oxted so thanks boots !!

I booked an appointment for "Your eyes your way" make up tutorial with the No 7 beauty counter in Bath. I have not worn eye make for years and I am going on a cruise soon. I was really excited as I have never had a tutorial before.
I was a little early introduced myself to the young lady on the No 7 stand explained all of the above, so she sat me down at a skin diagnosis type machine ?? Interesting but not sure of the relevance ? We moved on to sit at the mirror and I reiterated that I wanted to know how to apply simple eye make up ! She applied a concealer under my eyes and I said the colour match was great, she immediately said I'll get you one ?? then said is there anything else so I said again I want to know how to apply eye make up ! She then suggested an eye shadow so I bought one along with the concealer thinking she would apply it so spent just under £26 ? So I asked again about my eye make up and she said just apply the shadow to your eyelid and add some mascara and thats all you need. I really feel Ive been ripped off I have an eye shadow that looks like a crayon and I have no idea how to apply it or any other eye make up !! total waste of time and I feel so dissapointed !!!!

Absolutely terrible. Items never arrive. Delivery is never next day or at all. First and last time.using boots. Disgusting.

I sent a complaint to Customer Service on June 2nd which was acknowledged but not answered. I sent a reminder on June 20th. Again, acknowledged but not answered, other than asking me to rate their non-existent help. What do I have to do to get some attention? Doers it really have to be writing to the CEO every time?

I had such amazing help from I hope I have name right ?Joules and Alison this week when I accidently bought products that were not suitable, they went out of their way to be so helpful. They were absolutely brilliant. So understanding and caring. I went on to find the right products. Thank you so much for your help.
Debbie

i bold a gift card from bluelight card. and unfortunately i can't use on store. definetely no make sense. and attendant say i cant use on store. then why you guys sale products like this

Arrived ten mins late due to traffic for a second vaccination appointment. Pharmacy assistant was overly assertive, announcing across the open shop floor as I sat in the waiting area that I had to re-book. I went to the desk to explain that the pharmacist was 30 minutes late for my first appointment and expect flexibility. Assistant became aggressive. Not a good experience. Avoid.

Meron from boots Putney high street is incredible very helpful went above and beyond to assist us ! She is a great asset for your team !!

I have avoided using Boots own website for several years because of glitches etc.However i had an offer email come through a few days ago and my curiosity got the better of me. The site has been updated and so i was hopeful all the technical issues had been sorted. They have not.I was logged out three times for no reason.The inventory was appalling with items showing as in stock but out further down the page out of stock.The pages stuck. The range of items was poor. I will never ever use this site or their shops again.Just astounding how bad they are.

Boots at Fort Kinnaird Edinburgh. Was assisted by two marvellous ladies who provided excellent customer service and advice about products. A huge thank you to Julia who was working in the Bare Minerals / Cosmetics section. Your knowledge and kindness are much appreciated. Also, to Elsa on the tills who gave me great customer service. Many thanks.

Made an order to be delivered to store. In 5 days time. Only one item for the order arrived, I was told the rest would be in a separate package. 1 week later still no response. I asked their customer support team what was going on and they said they would need 14 days to review my case and re-send the items. End to end that would make my order a month late. I've now asked for a full refund. Next step will be a chargeback.

They said they don't offer goodwill payment, compensation or even an official complaints route. Appalling service. That's going to be the last order I make from them.

Max on the No 7 counter was absolutely amazing. Took the time to help and advise and showed me how to correctly apply foundation. Highly recommend her, great customer service.

This is probably some of the worst customer service I have received. Firstly they send me an item that was not in suitable packaging so unsurprisingly arrived damaged. They then tell me the only way to resolve the issue caused by Boots is for myself to take time out of my day by going to a store or a post office (bearing in mind this is a low value item - less than £15). I say I want to raise an official complaint, and I am then told that they don't provide follow up contact once a complaint has been reviewed. I have never heard of a complaint procedure where there is no follow up! Honestly shocking service. Would not recommend.

I would like to express my sincere gratitude to Kim, the pharmacist who work at Boots pharmacy in Tamworth Ventura Retail Park, for her exceptional care and professionalism. After reviewing a medication that had been prescribed to me by Good Hope Hospital, she advised me not to take it due to safety concerns. She took my situation seriously, carefully explained her concerns, and went above and beyond by contacting the hospital directly to discuss a safer alternative medication.
Kim's attention to detail, knowledge, and willingness to act on my behalf potentially prevented a very serious outcome. I truly believe her advice may have saved my life. It is rare to find someone so dedicated to patient safety and wellbeing.
Thank you, Kim, for your compassion, professionalism, and outstanding care. You are a credit to your profession, and I will always be grateful for the help and support you provided.God Bless you KIM

I visited boots opticians in broadway Bexleyheath to choose some new glasses all the staff there are amazing there customer service is brilliant 100 percent all the time I’ve visited them . A assistant name was James he helped me with my glasses his customer service was excellent so helpful and polite great service James 👍👍

Eddie, the Security Guard in Boots, The Malls, Basingstoke went the extra mile to help my daughter and I whilst visiting the store today. He noticed we had my granddaughter in a pram and asked if we were going upstairs. He advised the lift wasn’t working and offered to carry the pram up the stairs. He said he would pop back upstairs to check when we had finished our shopping and he would take the pram back down. I have never experienced such kindness from a security guard and wanted to point out that he is a credit to the store!

There is currently a national shortage of a particular glaucoma medication that my 83 years old wife needs. The staff at Boots, Trysull Road, Wolverhampton could not have been more helpful and went above and beyond to resolve our problem.

This is regarding boots pharmacy wakefield..the service here is rubbish..some of the staff are young and one in particular is very rude..also im on multiple medication lately not everything has been in even though I've received a message to say come and collect..I've just moved pharmacy for this reason

Samantha who staffs the Liz Earle concession in Boots store Stockport is a joy to deal with! She is always pleasant, friendly and so knowledgeable nothing is too much trouble for her. She goes out of her way to help you and you can see she’s really genuine in her approach to customers. Thank you Samantha you are a star ⭐️