Boots UK Avaliações 

Fatima working in the pharmacy is really professional and helpful

Regarding Boots Pharmacy
Broad Street
March Cambridgeshire

I have already spent a significant amount of time making this complaint via telephone to your Customer Service Team , however i have been given no reference or received any confirmation that my complaint has been dealt with .
I am both shocked to the core and livid about the way i was treated in your store . I am 60 years old , walk with a cane and have a visible curve in my spine . I joined a 3 person queue at the pharmacy counter at 12-43 today .
As usual there was only 1 person serving with the pharmacist appearing randomly behind the counter , no idea why , anyway , by the time I got to the counter it was 12-56 . I had a code for some stop smoking aids from the Cambridgeshire stop smoking service. I showed this to your employee . She looked at it , then disappeared to speak to the pharmacist. She came back and said “ I can’t do anything with this until 2pm “
I said “ oh is the pharmacist going to lunch ? No problem I will come back at 2 and pick them up “
“ No I can’t even tell you until 2 pm if we have them in stock “
Pardon me ?
I can’t even tell you if they are in stock until 2pm , the pharmacist has logged off his computer he goes to lunch at 1 “
It’s not 1pm yet , Im disabled, I can’t hang about for an hour then find out you don’t have them in stock?
“ nothing I can do “
I walked away without another word then your assistant yelled “ Goodbye” after me right down the shop
I completely snapped , shouted goodbye back and walked shaking out of your store .
1 If your staff knew anything about customer service either the pharmacist or assistant should have at least checked if the items were in stock before making me wait another hour . Why did the assistant not have access to stock levels ?
2 The pharmacist was still in the pharmacy he should be available to ASSIST customers right up to his lunchtime , not 5 minutes before
3 Since when did the words “ I apologise “ or “ Im sorry become missing from your assistants vocabulary?
4 when was it deemed acceptable for your staff member to yell goodbye at a customer right through your store ?
5 She obviously dislikes her job , she should leave
I trust you will provide answers to me within the next 14 days or I will have no hesitation in forwarding my complaint to the Care Quality Commission

Would give it nought if I could! Have an expired gift card( accidentally) not realising there was an expiry date. They refuse to reissue even if I go into store with said card and receipt still attached. No way in the system I’m told. You’re a joke Boots it’s legalised theft, as a matter of goodwill wouldn’t go amiss. You’ve now lost my custom totally and as I’ve spent over £100 this week with you my custom will now go to Superdrug or others.

Left waiting to be pay for over 10 minutes whilst 4 members staff ignored the queue of people waiting to pay for items. The staff all seemed to be on the pharmacy area although there were no customers waiting there.

It has taken an hour to place an order online. Logged on so I could claim advantage points, but then they called me with a pass code to enter but there was no way to go back to the page to enter it. In the end I had to use 2 phones, my old one to place the order, the other to receive the call with the pass code. At 82 yrs old, retired teacher, I could design a better system. Very frustrating indeed. What do they pay these Web designers for???

I was in Boots The Chemist at Nicolson Street Edinburgh Yesterday I was served by a true Gentleman. I regret not getting his name but I will never forget how much he helped me and the advice he gave me He went above and behond I would advice anyone to go into this shop great customer service.There isn't enough professional genuine people like him.Amazing at his Job.

Dreadful customer service. I bought expensive perfume. I was damaged during transit to me . Back and forth still 3 weeks later. Each communication you get a new representative.
They dont have reviews on there Google search page....I imagine they paid a lot of money to Google not to as there reviews are so awful. Shame on them !

3:50pm 7/6/26 Asked staff how to use Advantage Card points at self-checkout — just got “I don’t know” and was completely ignored. The red alert light stayed on for over 10 minutes right in front of them, no action taken. Submitted a formal complaint and got zero response. Total waste of time; staff are useless and unaccountable.

I recently had cause to return a faulty Fitbit watch I initially rang customer services who were Less than helpful more interested in his computer crashing than helping me with my return just told me eventually to Go to local store No reference number given to help with return I then went to local llanrumney (2008) store where Amy helped me so much rang customer service who actually did need a reference number?? But she preservered with sorting return and replacement watch which arrived in 2 days absolutely fantastic service from Amy In llanrumney Cardiff

Today, I walked into Boots Kornermarket, Oxfod.

Vic has been wonderful today.
She resolved in a professional way issues I was having with both my prescription/sun glasses.
Her support made a big difference in my vision

Thanks, Vic.

Khalil.

Goods arrived damaged - shampoo and baby bath items not properly sealed and leaked all over remaining items in parcel. No packaging in parcel just loose items rolling around. Royal Mail rewrapped and enclosed damage notification but no refund or replacement forthcoming as I could not return items (liquid from plastic bags poured in the sink and split bottles disposed of). Customer Care should be renamed Customer Don't Care. Would give no stars if I co

Impossible to contact optician by phone. 4 or more phone numbers found on web ,0345,0191 374,0191 384 numbers for same store, automatic voice on 0345 is clearly faulty. Have used boots optician for 2 decades but have had enough of declining communication so GOODBYE BOOTS FOREVER. You have let down your employees and customers by poor management choices.

Farmin from the Garthdee, Aberdeen, UK store is such a helpful and kind person who helped me with full patience and a positive attitude that I felt very comfortable sharing my requirement and need with her. Everyone should learn how to deal with customers from her. Thank you, Farmin.

Bought 2 expensive items plus one they offered free, so a total of 3 items should have been delivered. Only the free one and another arrived. Now they have 'investigated' and won't be sending the correct one out, so effectively calling me a liar and stealing my money. I'll never use them again

My order is 2 weeks late and no response whatsoever from their non existant customer service team

Terrible online experience. Telephone code spoken too quickly and not repeated enough. Try again and code incorrect. Then the Captcha is low resolution and frequently repeats. Useless. Gave up in the end.

Boots sent me the wrong item in an online order. I reported it immediately and was told to return it to store, which I did. The store took the incorrect item and told me the correct one would be sent out. Instead, I'm now being told the matter is "under investigation" and I may or may not receive the item l've already paid for. This isn't even a high-value item, but the one you sent is useless to me. I've done everything Boots asked, yet weeks later I still don't have what l ordered. Appalling customer service.

Tried to order 3 times both cards valid it's slow and does not save anything total waste of time tediously slow and shambolic lack of explanation gave up

I am extremely disappointed with Boots Customer Care. Back in August 2024, I received a clear, written commitment from their team stating: "please let us know next time you have placed and received an order and we will honour the voucher discount."

This official commitment was completely open-ended, with absolutely no expiration date, deadline, or time-bound conditions attached to it.

However, now that I am trying to use it, customer service is refusing to honour their own written words, using the lazy excuse that the original order was from 2024. A written promise from a major retailer shouldn’t just disappear because they feel like it.

This is a total breach of trust and terrible consumer practice. I have the entire email thread documented. Due to this dishonest behaviour, I am taking my planned €200 purchase to Holland & Barrett instead. (Reference number: 68317766).

Made an order that included a bundle of 2 items. 1 of the items from it was incorrect, a different type of product to what I needed and what was on their site as the offer. Boots are very aware. They insisted I was sent the right thing, despite clear evidence from their own site and provided screenshots of my order confirmation, dispatch and what arrived etc. They have kept my money and refused to send me what I paid for. They have also refused to escalate / allow me to lodge a complaint. They have been proven to be in the wrong but are keeping my money anyway and refusing to send the right goods. Absolutely disgusting, completely ripped off and this basically feels like theft. And not allowing a formal complaint?! How is any of the above legal? It appears to me there are breaches of the consumer rights act, so I’ll be raising to trading standards.