Boots UK Avaliações 

I’ve genuinely never encountered a business so inept. This is now the third time Boots has failed to send the correct items. Every order looks as though the person packing it simply grabs whatever is closest to them and sends it out.
I’m clearly a mug for having ordered online with Boots again after their previous mistakes. I don't even want to use Boots Pharmacy or Opticians as they clearly don't pay attention. Boots online really needs to be shut down. **UPDATE - still nothing from Boots even though I took the time to post the items back. I'm wondering why it's ok for Boots to steal and get away with it??

Online order arrived with only 3 of 4 purchased items. Tried to find customer care line but the system is set up to keep you running in circles without any help. After searching online I managed to get a phone number. The telephone agent was very abrupt and said it was out of stock and I could have refund or reorder - but the price had gone up because it was no longer on sale, even though I had purchased it on sale. She was really blunt and basically stopped speaking. I’ll avoid Boots in the future.

Boots customer service is terrible at Dudley town center(not all the staff Andrea was fantastic) on the last 2 months have experience all of these.
1-I had to return a sex toy as it came used and dirty
2-I have received a face cream open( the seal and outer pack was clear open but still was sent to me)
3-My order was lost.
4-Went in to store and my items weren't there(no explanation from the staff)
5- One staff put the phone down on me.
I truly can't understand why a big company like Boots will deliver poor service like these. No apology for any of the things I have mentioned,they just don't care.

Made an order with what I thought to be a trusted brand seller Boots, for baby formula and hospital ready sterile milk bottles etc, out of the £221 order only £50 roughly of items arrived to a collection shop, this order was put in on the 11th of may I had no update about the missing items, I had to call myself I relied on them to get the order dispatched on time for collection may 14th 2026 and I was patient up until yesterday they were 100 percent willing to to let me wait it out for much needed newborn formula, and upon calling yesterday iv been told to wait for my refund of over £170 even tho I explained I am due anytime to have baby from last week and that I need the funds put back to go buy the milk from elsewhere asap, but they still haven’t processed it,

Safe to say il never be ordering with Boots online again it’s disgraceful been made to wait that length of time in this day and age when most branded shops have these situations dealt with instantly they lack enthusiasm and do not put there customer first to date still not refunded

Placed and two separate orders. 1st arrived in such flimsy packaging that the goods were badly damaged due to being a downpour, I can only assume, and the 2nd were pharmaceuticals not properly sealed. I was surprised they were still in there, and children could have easily accessed them, which was negligent. I complained to customer services in November last year and have followed up since, including on Resolver and Facebook, and have been completely ignored!

On 3 occasions now, I have gone to boots to collect a perscription, only for the pharmacist to be on a lunch break and told to wait or come back. This is awful service. Boots is the biggest pharmacy in Great Britain and you cannot have 2 pharmacists on a rotating lunch break? Im currently standing in Boots in Islington, London on a sunday and their is only 1 pharmacist working here today, she is on lunch, there is about 20 ill people standing here waiting go get medication. We have been standing here for 30 mins. Its Sunday, all other pharmacists are closed, therefore Boots is the only option in London on a Sunday. This happened to me before at St Pancras International also. Not good enough.

I would give it minus stars if I could. My order arrived damaged and you can't speak to customer service. The was no packaging inside the box and the shampoo lid wasn't on fully, so leaked everywhere. Disgusting service all round.

I was going through a tough time, and had ordered my medication via boots online. I was hoping to pick this up but unfortunately I was taken into hospital and was on life saving support. Boots said I could no longer pick up my medication because I took too long, AND that they would not give me a refund because 14 days had past. That's right, Boots told me they will be keeping my money! I called them to complain and the advisor simply said, and I quote, "get a life" when I begged them in tears for a refund! Disgusting company

I highly recommend Boots Pharmacy @Kent Hills Rd, Leigh on sea Essex great service, lovely staff and they get the job done! After years of abysmal service at Ballards Walk in Basildon, Essex this was a breath of fresh air, well done everyone who works there.

If I could give 0 stars I most certainly would!!

I have ordered a quite expensive makeup palette from the website. The delivery was quite swift as I paid for next day delivery, however the product was damaged and I needed it quite urgently.
I called Boots customer service and I was advised to return it in store and with the refund to buy a new one if I wanted to.

I followed the advice and I was meant to receive the new item on May 2nd (returned on April 29th).
Not also I have not received it yet, but I sadly discovered it has been sent to a different location miles and miles away by mistake. I did not get any updates for about 6 days, therefore I called customer service.

Customer service was appalling!! Unable to help as, according to them, I ordered the new item in store following the refund and I did only get an email with the refund receipt.

Royal Mail could help very little, I was told that probably only when the product will be declared missing in another week they could issue a refund!!

APPALLING! DON’T BUY ON BOOTS WEBSITE EVER!! ALWAYS BUY IN STORE IF YOU NEED TO!

Obviously I made a complaint when I rang their customer service.

Visited the Eltham store to buy some snacks it was early afternoon the store was very empty. When I went to the checkout the retail assistant short changed me. I couldn't believe it. I think that the staff need to do further training. The problem was sorted out . It's a good think I can add up fast.

Don't believe the next day delivery promise! A week after I ordered some cold medicine, due to the promise of next day delivery, it still hasn't arrived. Customer service is terrible, a mixture of AI and cut and paste platitudes from the website. I'm now expected to wait 3 more days before I can even ask for a refund. Based on other reviews I dread to think how that will go.

Placed order online for delivery to store, and selected the collection date 01/05, parcel never arrived so called customer services, which is absolutely useless, they said the delivery is still on the way and won't be delivered untill the 9th, they dont have any idea where the parcel is, have been told by a VERY snotty customer service agent that the 9th is the date I was told although I have the email conformation and the conformation in my order history of the 1st. I have been told all I can do is wait and if the item doesn't arrive instore by the 9th they will issue a refund 7 days later

The service is continually terrible. There was absolutely no member of staff on the shop floor on Wednesday. There were long winding queues at both the pharmacy and the one open till. Two customers gave up and put their items back and walked out.
When finally a girl appeared with a pile of bags which she dropped off I the pharmacy - no apologies were given.
I mentioned that there was no one at all on the shop floor but she just shrugged and served me with no further communication at all.

I used to love shopping with Boots, but I'm extremely upset and disappointed in the way they treat their customers these days. Earlier this month I placed an online order and half of it was lost by Royal Mail. Under the Consumer Rights Act 2015, Boots is liable for this but they fobbed me off multiple times. I managed to raise a chargeback with my credit card card company who, unlike Boots, looked at the evidence and ruled the chargeback in my favour. The way Boots treated me, as a loyal customer, is nothing short of disgusting. Not even an acknowledgement of bad treatment or an apology. I'll never buy anything from Boots again, but more than anything I'm actually shocked that it happened and no-one properly attempted to rectify the issue before I was forced to chargeback my payment, despite clear evidence that Boots was in the wrong. I know they'll leave some bog standard reply about how to contact customer service if you have an issue or whatever. Obviously I did l that a number of times but got endlessly fobbed off. Thanks for nothing, Boots!

Order was for Click and Collect to be picked up on Saturday. No sign of the order. I have requested a cancellation and told I have to wait 7 days, and a further 3-5 working days to get my money back. That's 2 weeks after a failed delivery to get my money back.
'Customer service' has been replaced by AI drivel, and when you finally do get through to someone, they don't read your complaint and refer you back to the AI service.
This is the worst customer experience I have ever experienced and I will not be shopping at Boots in the future

Just want to say little Sue who works in Boots Liverpool one is a star 🌟 very helpful polite thanks little Sue.22/4/26 😀 please give her This feedback 😊

Lazy
Overall I don't have any issues with Boots. But Boots in Walkden is not a good one. Today I went there to get my medication. I handed my prescription to the gentleman and he said waiting time is one hour. I responded one hour? He said staff are on lunch. Including him there was 3 of them behind the counter and it was 3 o'clock in the afternoon.
It takes at least one week, usually 10-14 days to prepare the medications sent by GP. According to my GP shouldn't take more than 3 days. Being a dentist, I know it usually takes less than 3 days. The only reason I am going there, is because they are open on Sunday. The service is very disappointing.

I visited Boots at The Fort Dunlop to purchase a specific item but couldn't find the item so visited the till where a mature lady pointed and said its in the skincare section. I went over to that section but couldn't find it or anyone to help me. I then saw a member of staff who was on her break doing her own shopping so politely asked if she could help and she did, to which I was grateful, but she also couldn't find the item so she said I'll find you someone to help. Suddenly the same lady, I'd asked earlier, on till was walking by so the staff member called out to her to help me. The young girl walked off back to her shopping and left me standing there. I walked over and said, is that lady coming to help, she said no, she said she already showed me. What a complete shock, as she didnt show me, she pointed to the skincare section. As a mature woman I cannot believe she lied. I won't be shopping in that store again as their customer service is completely disgusting. Jenny!! You should be ashamed of yourself. At least Superdrug staff take you to find your items if you can't.

Totally agree with reviews regarding poor customer services. I'm not convinced they actually bother to read your emails thoroughly as the response you get feels generic! After customers have taken the time to write to them you'd expect a little more due care and consideration. The box in which my order arrived was in tact but on opening two of the items were in damaged/ripped boxes and one of the liquid based items had leaked. Boots expect you to go through a long email process before getting some sort of resolution. You are then expected to do all the leg work before getting a replacement or refund. I got items delivered because I'm currently housebound, not acknowledged by customer services at all. As a loyal customer for over 30 years this is just not good enough!