Borough 22 Doughnuts Avaliações 228

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions sa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Ver mais

Detalhes da empresa

  1. Loja de Donuts
  2. Padaria
  3. Restaurante de Alimentos sem Glúten
  4. Restaurante vegano

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Best gluten free doughnuts that taste like they aren’t gluten free

I’ve been gluten free for 4 years now, after having 16 years of my life being able to eat gluten the hardest part has been knowing what things tasted like before. I’ve always missed some of the familiar favourites that you take for granted until you can no longer have them. I tried Borough22’s doughnuts yesterday and OMG they were absolutely delicious. I haven’t found anything as close to the gluten containing alternative in the past 4 years, so these were like heaven to me. I would 100% recommend to anyone (gluten free or not), I had the sugared ring and the chocolate filled fried doughnuts and would strongly recommend both of these but the chocolate filled one was my favourite.

18 de agosto de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

This is so good to hear. thank you so much!

Avaliado com 2 de um total de 5 estrelas

Dry and disappointing…

I’ve been following Borough22 for a while and decided to purchase 4 donuts from Selfridges food hall as a treat for myself and my daughter as we are both gluten intolerant. The donuts were extremely dry and disappointing. At nearly £17 for 4 I won’t be repeating this experience. Such a shame.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hey Sharon, that is disappointing to hear! We have taken this up with our buyer in store.

Avaliado com 5 de um total de 5 estrelas

Best gluten free donuts I have ever had…

Best gluten free donuts I have ever had after years as a coeliac. Not sure how they have managed to get the same consistency as regular donuts!

15 de agosto de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Alchemy. And lots of very bad trials, lol!

Avaliado com 5 de um total de 5 estrelas

Above and Beyond!

There was an issue with my order and I was able to contact Ryan, who went above and beyond to rectify it. You saved the day, Ryan, thank you!!
I would recommend they change delivery companies though!!

28 de julho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

We are looking at different ways to get our doughnuts out as best as possible. Thanks for the feedback and allowing us to fix things for you

Avaliado com 5 de um total de 5 estrelas

Exceptional

Exceptional fresh. Nearly exceptional when reheated per instructions. The summer box is a great mix of flavors.

28 de julho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, Tamma.

Avaliado com 5 de um total de 5 estrelas

Real Gluten Free donut joy!

Real Gluten Free donut joy!
I want to say a massive thanks to Mathilde who gave me a bunch of help with my order, what an absolute superstar. We’re looking forward to ordering a lot more from Borough 22.

7 de agosto de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Mathilde is brilliant! We love her so much!

Avaliado com 1 de um total de 5 estrelas

Doughnuts very dry and when delivered…

Doughnuts very dry and when delivered left the wrong side up even though instructions on box this way up

29 de julho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hey Mylo, we're really sorry to hear about your experience. Please reach out to our customer services team so we can investigate.

Avaliado com 5 de um total de 5 estrelas

Just brought my 2nd box of Doughnuts

Just brought my 2nd box of Doughnuts, they are so good now I don't have to miss out when hubby eats his doughnuts

17 de julho de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

YES! That's awesome. WOuld love to know what the hubby thinks of them too.

Avaliado com 4 de um total de 5 estrelas

Fantastic doughnuts

Fantastic doughnuts! The price of the doughnuts is a bit steep, but for a payday treat they are more than worth it! The taste and texture are just like 'normal' doughnuts, you would never guess they were gluten free

1 de julho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

That's awesome to hear, Beth! We worked hard on that recipe and are so happy it all paid off!

Avaliado com 5 de um total de 5 estrelas

Best. Doughnut. Ever!

Easy to order, delivered on time, well packaged. Now the boring bits are said......WOW! It had been 21 ywars since i had a doughnut, a proper doughnut and after trying a doughnut at the allergy and free from show I just simply had to have more! I was concerned they wouldn't be as nice when not as fresh. But, they come with reheating/refreshing instructions and wow! Divine, delicious, delectable, delightful!
Thank you Ryan for developing this recipe and working so hard to perfect it so us gluten free folk could enjoy doughnuts again. Worth every penny!

27 de junho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

You are so welcome! You are exactly the reason we exist.

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

I like that I could pick the delivery date. These doughnuts are delicious! As with most gluten-free foods, don't expect them to taste exactly like regular doughnuts. They're different but delicious, and I think just as good if not better. They can be frozen for storage and easily warmed up for consumption. A little expensive but worth it for an occasional sweet treat. Highly recommend!

25 de junho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, Carolle.

Avaliado com 4 de um total de 5 estrelas

Very nice products.

Very nice products.
I ordered more
My son liked them too.
A bit pricy.
The website/ordering process was frustrating and complicated. I had some issues both times I ordered.

24 de junho de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks for the feedback Jen - Are you able to explain what exactly you found frustrating and we can try to address it.

Avaliado com 5 de um total de 5 estrelas

Pure magic! GF donuts that finally taste like the real thing

I went to Borough 22’s Notting Hill pop up recently (having never been before and being desperate for a GF donut after 11 years without one) and WOW! I couldn’t believe how good they were. I’ve tried a few donut alternatives and all of them were so dry and caky but these couldn’t be any different to those! I had a jam filled sugar donut and it tasted exactly how I remembered from childhood. So many Coeliac’s will understand how hard getting the texture of any GF baked goods are, so how they’ve managed to make a chewy and fluffy donut that actually tastes like the real thing feels like magic to me. Such a joyful experience, I will absolutely be back!

30 de junho de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much for this. This is exactly the experience we strive for and we are so happy that you loved it.

Avaliado com 5 de um total de 5 estrelas

Delicious - microwave before eating for best taste

I bought a batch of their fried doughnuts at the allergy free from show (raspberry jam filled, original glazed, choc sprinkles) and they were delicious.

I'd recommend microwaving them for about 10 seconds before eating, so that they are soft and moist.

23 de junho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Feel bad writing this, but very dry, dense donuts

I feel really bad writing this review because I love any business attempting to create gluten free products, but considering the price I felt an honest opinion was worth sharing for others.
I ordered the 'Baked Best of box' as a birthday treat for myself, considering all the awards and positive reviews I was expecting good things although tried to keep my excitement realistic (as we know what gf products can be like).
However, in all honesty I was really disappointed.. the dough of the donut was not good at all, it pains me to say, but possibly the worst I've ever had. The donuts were really hard, really dense and really dry.
I've been gf for ten years so am used to an element of dry dense bread/dough etc so tried to 'power through' thinking maybe I was being fussy, but I tried them all and they were all SO stodgy and dry, almost tasted stale, I got no enjoyment from eating and so ended up throwing the box of half eaten donuts out.
Have given 2 stars because I can't fault the delivery and the icing/toppings were pretty tasty! Really disappointed and a bit confused by the good reviews, maybe the fried donuts are better?

19 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very dry and hard to get down

I went to the Allergy and Free From show yesterday and was really excited about trying a doughnut from Borough 22 as I've seen all the insta posts on them and heard good things. After queueing for a half hour, I got a vanilla glazed donought and ate it at home. I got them in the afternoon and was expecting a fresh batch (given they had them delivered straight from their shop). The first bite was really disappointing, very dense, dry and stodgy dough, difficult to get down, and the middle looked as if it hadn't been fully cooked through. I was very disappointed, not worth the £5. I understand it's difficult to make gf products, but I just don't get all the hype around this place if this is the standard to expect

22 de junho de 2024
Avaliação não solicitada

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