Borough 22 Doughnuts Avaliações 228

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Not too bad considering we ordered to deliver. Some great and helpful instructions on how to freshen up the doughnuts after delivery . Went down a treat for the gluten free nut free family member ! Wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love these doughnuts. Being coeliac and not having eaten doughnuts for over 8 years, these were a delight. Shipping is quick and the doughnuts arrive in untouched condition. Follow t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered these doughnuts for my wife who is gluten intolerant and wanted some plain gluten free doughnuts. They arrived on time but were dry and fairly solid. We warmed them up like the instructions sa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After trying these last year in Selfridges on Oxford St we were super impressed by how delicious these donuts were. My husband is celiac (I’m not) but these were as good as gluten containing donuts.... Ver mais

Detalhes da empresa

  1. Loja de Donuts
  2. Padaria
  3. Restaurante de Alimentos sem Glúten
  4. Restaurante vegano

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great doughnuts

I ordered these as part of a birthday celebration and loved them. We even ended up freezing some and they tasted good too. Looking forward to buying them again in the future. They also feel a lot more filling than a normal doughnut (from what I remember), so you definitely get your moneys worth!

30 de maio de 2024
Avaliado com 2 de um total de 5 estrelas

Dense, poorly delivered

Just been at the Allergy and Free From show London and was super exited to see donuts (like probably all GF people at the evet was)
However when I got the donut It was hard. The friendly staff said they are better eaten once they have defrosted (confused why you would sell the product frozen as now it limits the customer at the event to be able to re freeze of they didn't live near)

Unfortunately even defrosted the custard donut was dense, chewy and hard to digest.

22 de junho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Donuts very very solid

Donuts very very solid. Reheated according to instructions, the outside was perfect fatty, sugary coating, the jam was delicious real raspberry jam. But I couldn’t really swallow the dough, it was so solid

30 de maio de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Franni we are sorry to hear about this are you able to email us hello@borough22doughnuts.com where we can resolve this for you. Regards, Ryan

Avaliado com 3 de um total de 5 estrelas

Good try

I'm sorry to only give three stars, I hadn't had a doughnut in almost 14 years and was so looking forward to that lovely soft sugary treat. I completely understand how difficult it can be to make things gluten free but I found the texture of the doughnuts really heavy and chewy even after reheating according to your instructions. The flavour was nice and I think if had them freshly cooked they might be better but they just weren't the treat I was looking forward to.

28 de maio de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Kim thank you for your feedback we will take this into consideration and continue to improve our delivery options so that our doughnuts can get to you in the freshest way possible, regards Ryan

Avaliado com 1 de um total de 5 estrelas

Awful, never again.

Awful. I tried to contact Borough 22 on the day I received the doughnuts I bought, in the hope I just got a bad batch. Unfortunately after reaching out via email and social media I was ignored. The doughnuts I received were stale, dense and soggy at the bottom. Like 6 out of date frozen thawed doughnuts left out in the sun. A £34 birthday present for a little girl just diagnosed with Coeliac disease. I couldn’t be more dissatisfied.

28 de maio de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Mike, Thanks for the feedback. I've flagged this with customer services and someone will be in touch shortly to resolve this for you.

Avaliado com 1 de um total de 5 estrelas

The donuts were stale from the moment…

The donuts were stale from the moment of arrival. I expected a lot and was very disappointed. Even with heating them up, they were just so hard.

28 de maio de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Melissa could you please email me directly hello@borough22doughnuts.com
So we can get a resolution for you, Ryan

Avaliado com 5 de um total de 5 estrelas

Great to have GF doughnuts

It was great to have gluten free doughnuts but I had to freeze some since I couldn't eat them all myself by the use by date (well I could have but that would have been greedy 😜).

I chose the baked one but I think I'll try the more traditional ones next time.

28 de maio de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Anne, thank you for your review and we are thrilled to hear that you enjoyed our baked doughnuts, come and visit us again soon for a taste of our fried! Regards, Ryan

Avaliado com 2 de um total de 5 estrelas

They were okay

They were okay. I ordered for a weekend delivery but apparently too late in the day so they delayed the order. Would suggest the site get updated to prevent that. When they arrived they seemed almost stale already…

29 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Stephen would you be able to email us directly hello@borough22doughnuts.com so we can resolve your issue over on email. we have had some issues with our deliveries in the last fortnight and are constantly trying to improve how we can deliver our doughnuts to our customers in the freshest state, regards Ryan

Avaliado com 5 de um total de 5 estrelas

If you have been missing doughnuts these are the perfect gluten free sweet treat

I am always on the search for an exceptional gluten free sweet treat to have on my birthday so decided to try these when the ad popped up on my Instagram feed. I had long ago accepted doughnuts would have to be on the long list of products that have become a dim and distant memory since becoming gluten free.

The Strips and dips were my doughnuts of choice as back in the day I would normally just have the fried and sugared version. I loved the texture, taste and serving size. The dips were both good options to enhance the taste for those who like extra sweetness. They freeze well and the reheat instructions are spot on. I had planned to keep them to eat as a treat over a few weeks but feel I need to have one each day so I can use up the dips while they are still fresh, that's my excuse and I am sticking to it!

I am so glad that I have finally found the perfect treat and I look forward to ordering my next batch when my birthday rolls around in a few months time. In the mean time I am sending emails to all my gluten free buddies so they can share the joy too.

22 de maio de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Tessa this is amazing to hear how much self restraint you have! 1 a day is really good going for the strips :) thank you very much for the feedback and we look forward to you sampling more of our range soon! Ryan

Avaliado com 5 de um total de 5 estrelas

Best gluten free donuts

Because they're fried! The most gluten like me and my girlfriend have experienced, lightly chewy with a little crisp on the exterior. Great flavours too, the jam was our favourite, can't go wrong with a classic.

30 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks so much, Joshua! We are so happy they were loved!

Avaliado com 5 de um total de 5 estrelas

OUT OF THIS WORLD GLUTEN FREE DELICIOUSNESS!!!

These doughnuts were nice and fresh when I received them and only needed a few seconds in the microwave to revive them fully. The flavour is out of this world and tasted like I remember a doughnut used to taste (all those many, many years ago) maybe even better! Yes, it's on the pricier side, but you get great value for what it is and you can tell each batch is made with love and care

10 de maio de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you, Rachael! This is great to hear our reheating instructions were successful. We are working on the recipe to improve it so watch this space.

Avaliado com 5 de um total de 5 estrelas

Sooo delicious. Would give more stars if I could.

Update: Well, I ended up freezing three doughnuts. I have now defrosted, reheated and eaten two of those. The first one I heated up in the oven for 6 minutes, it wasn’t great, no crispy outside or soft interior, all a bit claggy and disappointing. The second one I heated up for ten minutes, and it was just like the fresh ones were - ‘oh my god’ levels of amazing!! So if the defrosting and reheating doesn’t work for you, maybe try longer? I love these doughnuts and have now signed up for their subscription service so I get a box every month as a treat. My other half (who is not GF) has also started pinching my doughnuts as she says they’re much better than the gluteny ones she can buy in the shops lol.

Original review: Oh my god!!! My filled fried box just arrived with DPD, I followed the heating instructions exactly and the ultimate deliciousness of the doughnuts was incredible. Such a lovely light interior and a crispy chewy sugary exterior, with the perfect amount of filling - heaven!

Since becoming gluten free ten years ago I’ve really missed fried doughnuts, I shall miss them no more. I shall order them from Borough 22. I honestly can’t believe how good they are.

The ordering process was easy, the delivery was on time and communication was great. I actually ordered the baked doughnuts by mistake to start with (I’d read they were more cakey and dense than an actual fried doughnut, although I’m sure they have their place). It was so easy and quick to change my order to a filled fried box.

Right, I’m off to heat up and eat another doughnut…. I don’t see the box lasting the weekend. I’ll have to eat salads all weekend too to counteract the sugar.

10 de maio de 2024
Avaliação não solicitada
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, Jay! This is such an amazing review!

Avaliado com 5 de um total de 5 estrelas

OMG these doughnuts are amazing

OMG these doughnuts are amazing! I have to be gluten free so haven't really had a doughnut in almost 15 years! I bought the cinnamon ring doughnuts. They are freezable so I don't have to worry about trying to eat 6 in one go but I think I actually could! I can't wait to try some of the other flavours/types.

25 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thank you so much, Melanie. Glad to hear they freeze well too.

Avaliado com 4 de um total de 5 estrelas

A treat!

It is so good to be able to eat doughnuts when gluten intolerant! They tasted wonderful. I have frozen most, as they are an expensive treat. I hope they defrost and re-heat well. Ordering and delivery was problem free. Great to discover this product and will re-order for special occasions.

24 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks so much, Dee

Avaliado com 2 de um total de 5 estrelas

Need to get your delivery system sorted…

Need to get your delivery system sorted out. I have had to have money returned or delays on orders from you many times Doesn't bode well for a successful business.

29 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks, Angela. We have been equally frustrated but are taking positive action which will be excellent news for you. We will send an email out once we've implemented things.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing , the best doughnuts

29 de abril de 2024
logotipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Thanks, Emma!

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