Bottledandboxed Avaliações 

72
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Yvonne in the office is super helpful. As a corporate customer it's always easy to deal with Bottled & Boxed to get gifts out to our customers. Quick reliable service.

Avaliado com 5 de um total de 5 estrelas

WOW, I’m at a loss for words and that ain’t easy. I give this company a standing ovation 👏🏾 👏🏾👏🏾👏🏾👏🏾🫶🏾 This company truly care about what they do and best of all you are dealing with,... Ver mais

Avaliado com 5 de um total de 5 estrelas

I honestly don’t know what they put in the water at Bottled & Boxed, but their level of service deserves an award. From start to finish, everything was seamless brilliant communication, super... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot rate Bottled and Boxed highly enough. The well known courier..which I won’t name..didn’t deliver when they said they would, setting off a chain of events, including on extremely rude shopkeep... Ver mais

Detalhes da empresa

  1. Loja de Cestas de Presente

Escrito pela empresa

At Bottled and Boxed we hold years of experience in gift delivery, and stock everything you could possibly need to deliver a gift to a friend or loved one.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

72 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(72)

23 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer experience

Yvonne in the office is super helpful. As a corporate customer it's always easy to deal with Bottled & Boxed to get gifts out to our customers. Quick reliable service.

18 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

5 Stars Isn’t Enough

I honestly don’t know what they put in the water at Bottled & Boxed, but their level of service deserves an award.

From start to finish, everything was seamless brilliant communication, super speedy delivery, and just an all-round fantastic service.

Dealing with Yvonne genuinely felt like chatting with a best friend who also happened to be ridiculously organised and efficient. I’m actually going to miss our daily messages… which is not something I ever thought I’d say about customer service.

Nothing was too much trouble, everything was handled quickly, professionally, and with so much personality and humour.

If you’re thinking of ordering from them do it. Your parcel will probably arrive before you’ve even finished checking out ;)

13 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

WOW, a standing ovation 👏🏾

WOW, I’m at a loss for words and that ain’t easy. I give this company a standing ovation 👏🏾 👏🏾👏🏾👏🏾👏🏾🫶🏾
This company truly care about what they do and best of all you are dealing with, compassionate, understanding and intelligent humans.
Thank you 🙏🏿 thank you 🙏🏿 thank you 🙏🏿
You have gone above and beyond, what I ever expected.
I have used this company many times and will continue to do so. Brilliant just ABSOLUTELY 💯 the best.

13 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Would recommend

Didn't see the product but the recipient was very pleased with it. Ordering was very straightforward and I was kept informed of delivery throughout the process, delivered on the date I chose with no problems. Would use again.

3 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent

I came upon this company while browsing and ordered a lovely wine set in a birthday box ,I cant comment on the wine yet but I am sure it will be a quality and I love the box idea,also the customer service is excellent and speedy delivery.I will use again for sure.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Competent friendly staff

Competent friendly staff, let me know the relevant wine was out of stock, had choice to swop. I didn't and gift was delivered only a day late.
Will definitely use company again. Very impressed.

7 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Disappointing Experience

I ordered three separate bottles form Bottle and Boxed this Christmas. One of my colleagues received a bottle of Whiskey instead of the ordered bottle of Gin. This in itself was quite disappointing as the gift was hand picked based on that person's preferences. When I raised the issue with Bottle and Boxed they asked for evidence requesting a picture of the bottle. Not wanting to bother any further my colleague, I provided a screenshot of the message with my colleague, but that unfortunately was not sufficient for Bottle and Boxed to correct the issue. I appreciate the need of the company to protect themselves from scammers, but as a company specialising in gifts, I think you should either be very effective in your delivery process, or prepared to be flexible in rectifying any issues. For these reasons I won't be using them in the future.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Bottledandboxed

Resposta da Bottledandboxed

Dear Daniele,

Thank you for your feedback, it is very much appreciated.

We completely understand your concern and, while errors can occasionally occur, we always aim to resolve any issues promptly and fairly.

In your initial email 22nd December, you had informed us a bottle of whiskey was sent instead of a bottle of the gin you ordered. You also mentioned that you did not intend to ask the recipient to return the item which we fully understand. To investigate the matter with our team and arrange for the correct item to be sent, I therefore requested a photograph of the bottle received.

On 23rd December at 08:52 you explained you were not able to ask them for a picture of the bottle as you didn’t want to bother them. You kindly shared screenshots of your text exchange and noted that if this was not sufficient, you were prepared to just move on. Unfortunately, without a picture of what had been received, we are unable to proceed with issuing a replacement.

On 6th January you had emailed to ask if I had a chance to look into this issue any further, As explained previously, we are unable to move forward with reshipping the correct item unless we receive a photo of what was delivered.

Thank you again for taking the time to reach out to us. If circumstances change and you are able to provide the requested image, we will be only more than happy to assist further.


Kind Regards,
Yvonne Blewitt

Avaliado com 5 de um total de 5 estrelas

Never any problem

I live outside the UK and have used them for Christmas presents for the last couple of years. They have always delivered a few days before Christmas without fail.

16 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Astonishingly good service

Astonishingly good service! Bought a bottle online at 3.30 yesterday. Received confirmation by email within 15 minutes. Another email this morning saying it would be delivered between 10am and 12.00 and it was.
Highly recommended.

31 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've used Bottle and Boxed for many…

I've used Bottle and Boxed for many years and have had a great experience every time! Yvonne has been my saviour on rather a few occasions - thank you for your help as always! Perfect Champagne and Wine for our clients

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very impressed

Easy website to navigate with a good selection, reasonably priced. Particularly impressive was the after sales service in ensuring I was fully aware of the method of delivery and the likely times. Very impressed!

7 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Delivery spot on.
Packaged brilliantly.
Surprise joy from recipient absolutely made my day.
As an Australian resident there is always a fear that time zones may interfere with UK delivery.
Thank you so much for allaying my fears.
Shall definitely 💯 use Bottledandboxed.com in future.

21 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Swift delivery

Swift delivery, great price and, most importantly...wonderful wine and brilliant chocolate! These are good guys, very helpful customer service.

18 de setembro de 2025

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