Boulderbarks Avaliações 

Worst experience I have had in a long time. Ordered dog crates almost a year ago and no dog crates. Was promised a refund. Have not received it.

I ordered a pet bed and two weeks after ordering it had still not received any status update. I tried emailing, txting and calling. Received AI responses and when calling no one ever picked up the phone. Finally someone updated me saying the order would be shipped out by the end of the week. The end of the week came and went and I asked for an update, again. Did not receive one so I requested a cancellation by email, txt and phone call. My request was ignored as they sent the product out that I no longer wanted especially since I discovered they marked it up 35% more than several other places. Additionally I discovered the dimensions of the bed were too small. I requested a label return and am still over a week waiting for a return label. I was txted that it takes longer to print on for a larger box. I’ve never heard of anything so ridiculous. I was also told that I didn’t need to keep checking on the status. They would basically sent it when they send it. The pet bed was $110. Not cheap and I’m still awaiting my return label. Do NOT buy from this business.

I lived with the owner she was my girlfriend’s aunt and she is a HORRIBLE person. She talks crap about everyone of her customers if they complain. And me and my girlfriend had a child and she made it a huge deal that my girlfriend couldn’t take me ti work because she just had a child (that’s fine) but when it comes to driving 45 minutes to her shitty wearhouse to make collars for her customers cause they’re late it’s fine. And she tried to make us do it many many times. Never once helped out with our child but yelled at me for letting her buy my child stuff like what? Then she kicks me ny girlfriend and my kid out (we moved to Colorodo to get some help with her family we are from Oklahoma) so we had to buy hotels and and U-Haul and move all of our stuff out. And once again she didn’t help at all. 2 days after we get back to my moms out my girlfriend passes away cause she missed her doctors appointment cause we had to move out. And then proceeded to send me a text saying the “my girlfriend was gonna leave me and to go f myself.” Like oh my she’s crazy

We love our new collar for our husky. I have been looking for a USA made patriotic print for awhile and I’m so glad we didn’t settle. It’s a strong sturdy collar with a beautiful bright coloring within American flags. They communicated too when I order another product they sold out of and were extremely friendly. Dog owner for life so they’ll have a customer for life from us!

I’ve always had a hard time finding something to fit my 10 pound maltipoo.
Your harnesses fit her.

I have yet to receive this and you are asking me about it????

RESPONSE to Comments by BB:
I have been using Emily's cell as that is the number she has been contacting me on throughout this process. The last text message over 3 weeks ago indicated that she would respond from the office number with an update. No response to date.

Ordered 1st crate, it was delivered in about 4 months. Was a little frustrated with timeline, but worked with Emily at BB to get this going and finally got the crate - BEAUTIFUL and our pup LOVES it! Ordered 2nd crate in April 2025. Ordered 3XL, which is the size I need, I got an order update changing it to 2XL and refunding me $220. After the Sept 2025 timeframe came and went (which is when I advised I needed the 2nd crate by), I was contacted and told I needed the 3XL and it would be $440 extra. I paid that (in addition to the amount for the original crate). Multiple texts from Emily regarding changing of production facility and other hiccups in the fulfillment of this order. Fast forward - promised multiple timelines for delivery, none have happened. Now I cannot get a response or a refund. It's a shame because they make an amazing product, but the quality just cannot make up for the lack of service. Quality only counts if you actually can manage to get your hands on what you ordered and paid for.

I would not recommend Boulder Barks based on my experience with their customer service.

I returned my order promptly after receiving it and was told my refund would be processed. After weeks passed with no refund, I reached out multiple times for an update. When I still wasn't getting anywhere, I asked for the matter to be escalated to a supervisor. I never received a response.

At this point, I've had to dispute the charge with my bank just to recover my money. Customers shouldn't have to go through their credit card company to receive a refund for a properly returned item.

The lack of communication and follow-through has been extremely disappointing. If there had simply been honest updates or someone willing to address the issue, this review wouldn't have been necessary.

Nice product

Easy to order and item is awesome. Arrived in good time and in good shape.

Very good quality that actually fits my very tiny Yorkie!

Great collar. It’s super cute, arrived quickly and seems durable.

Absolutely worst purchasing experience ever. Bought a crate & bed in November of 2024 and still have not received after months and months of receiving updates with no follow through. We finally decided to cancel our order in May 2026 and still have NOT received our refund. This business is terribly run with lack of communication, no proactiveness and excuse after excuse. They really should not be in business.

My experience with boulderbarks was overall positive. We ordered a large crate for our dog and she is very comfortable in it. It is very nice looking in our home and the quality is far superior to any crate you can find on the internet. We had to wait a few months to receive it after the company changed things in their manufacturing. It was worth every bit of time. If you have a little patience, it will pay off in the end. The staff is also very nice and accommodating. They can be difficult to get a hold of at times, but Emily always follows up.

Great quality, so cute and just perfect. When I saw this was from Worthy Dog, I knew it would be good!

I don’t know what is going on at that company, but it is not good. I have been very patient. Initially they told me somebody passed away , I offered my condolences. I am still waiting on an item from an order from 3,weeks ago. It’s for a crate mat whivh appears to be in stock
They send me sane response about crates., which they are having problems with. Not crate pads. I had to stay on top of them to mail the other items in my order. Their business model is not working. They need to work on communication and servicing their customers.

I ordered a crate in February of 2025 and was strung along with excuse after excuse as to why the crate was delayed. Only after posting negative reviews was I finally provided with a refund of $925. June 11th update: I’m now receiving harassing texts from the owner of Boulder Barks. I had removed the original negative review after receiving the refund but felt obligated to repost it and provide this update after the text.

I ordered two dog crates November 2025. It is now mid April 2026 and I've yet to receive them. I have to keep inquiring for updates and they keep telling me that they're having production delays.

I placed an order for a dog crate listed as an in-stock product on Boulder Bark's website, which proudly states most orders ship within three business days. Full payment of $1,700 was processed immediately. Efficiently, I might add. That part they had no trouble with.
When I followed up on shipping status, a chat bot informed me the order was unfulfilled and could take up to 20 weeks to ship due to production schedules. Nothing on their website discloses this, but why would it? That might discourage people from handing over $1,700. When I expressed concern, I was told it would be escalated to customer service. I heard nothing. Shocking.
To her credit, Emily did promise — twice — to submit a ticket to the IT department to get both the website and the chat bot updated with accurate shipping timeframes. I can only assume that ticket is still pending, given that Emily is apparently also the IT department.
After sending a firm email requesting either a ship date or a refund, I received a response within ten minutes, which is interesting given that no one could manage to answer a phone call for weeks. The explanation had also evolved: the delay was now due to receiving their own inventory shipment, not the hand-crafting process cited earlier. Good to know the story was still a work in progress.
I requested a cancellation and refund. They responded by offering to ship partial items instead, clearly prioritizing the sale over my clearly stated wishes. I declined, politely. They agreed to cancel. Within minutes, I received an unauthorized shipping notification for $375 worth of items I had just refused.
When I flagged this, I was informed the order was ineligible for cancellation because it was a "custom order." It is not listed, described, or sold as a custom order anywhere on their website. A creative pivot, I'll give them that.
I contacted my bank and filed a dispute. Within 20 minutes, the full cancellation was processed, graciously described as an "exception" on their part. The refund was issued by one Emily Mitchell. I then received a formal email informing me that any future orders under my name, address, or payment method would be automatically cancelled, and that Boulder Bark was simply "not the right fit" for me.
What the email didn't mention is that Emily Mitchell is not just the person who processed my refund. She is the owner of Boulder Bark, a fact she apparently does not volunteer to customers, preferring instead to present herself as a customer service representative. That detail alone tells you a great deal about how this business operates.
To summarize: I was patient, I was polite, I wished them well, and I was banned for filing a legitimate credit card dispute after weeks of misinformation, an evolving story, unanswered calls, and an unauthorized charge. Apparently that's the "kindness standard" Emily holds her customers to.
Beautiful products. Treat yourself, just maybe don't expect much after you pay.

Very poor communication. Product ordered with zero status update. No shipping information . Had to file a charge dispute with my credit card to get a refund