Boulies 

Purchased 2 chairs for myself and hubby as both working from home due to covid. My chair had a scuff mark in the middle of the seat pad where it was very visible. I sent photos to the customer service team and was offered £20 credit which i did not accept (think this is likely their default first pitch). I asked them about returning the chair as actually i wasnt convinced it was going to work for me comfort wise. They then offered 50% refund and i keep the chair, I said thank you but i would prefer to send back their faulty chair and raised it with Paypal (this was my payment method). Boulies have now said i must pay full cost of return shipping (to China) and the shipment must arrive as originally dispatched with zero damage for me to get refund.
There should be a note on their .co.uk website that they are not actually trading from the UK. I am currently costing up the shipping costs to return the chair as they are likely to be significant. BUYER BEWARE

One of my key reasons for not wanting to keep the second chair was seeing how quickly the materials and padding degraded on my hubbys chair after only 3 days of use. I have serious reservations on the quality /longevity of the padding materials used. After 3 days of use in my home office there was already visible wear marks and indents on the seat pad. Our previous chairs we had for around 12 years and didnt suffer from this.

Material quality is ok, but customer service is horrible, made a complaint as my chair came with few damages, plus completely dirty at the back.
When i contacted them, they asked about the package, package was alright, wasn't shipping company fault as, the chair came like that inside the box with all the protection, white chair when they pack they could noticed.
Leather ripped on the bolt hole, hole at the back on the leather, lombar pillow straps damaged.
It was a Christmas gift, asked me to wait 15 days for the pillow, and 20£ refund, is that a joke ? £229 chair with all this damages they offer 20£ refund, when i polited ask for a better refund 5 days passed, no contacted back. Do not recommend.

I've had my chair for approximately 1 month; whilst this is a short period of time. It's by far the best seat I've had.

Fully supportive, great quality and really encompasses what a gaming chair should be. (Boulies Master Series Brown).

I know someone who's had an Elite for 6 months and is still raving about it. Fantastic customer support, fair price and brilliant build quality (weighing over 26kg).