Boulies 

Great experience. The product is as described, delivery was fast and they answered my email query in record time. Would recommend

The customer service was incredibly helpful. I chose the right chair for my mom as a Christmas gift. Being short, she had difficulty finding the right chair, but their recommendations were spot on. My mom was delighted with it, and I was happy too.

Very easy to assemble. Had it for over a year and not many problems. Only issue is the left armrest, as it seemed to be broken inside, causing it to be consistently wobbly. Upon reaching out to them through the website, I promptly received new armrests. Now, I can use the chair normally again. Overall very good for price.

My partner and I each have one of the chairs, and we find them both very comfortable. Although the delivery was delayed, especially considering the holiday season, I was able to accept it. I must say, I was highly impressed with Boulies' service. Instead of placing the responsibility solely on the courier, they promptly resent me the chair, earning my trust!

I ordered a Boulies Master Series in black for myself on Thursday. (Please note in multiple sections of the website it states free delivery) I purchased the chair I checked out and there is no mention of a delivery fee it still says free delivery. On Friday I received an email asking if could change my delivery address to somewhere closer to Melbourne or I can have a refund. Short of moving states I couldn't change my delivery address and no didn't want a refund, I want the chair. On Saturday I received an email asking if I could pay a delivery of $120. This is absolutely ridiculous as the Boulies bran is advertising free delivery and this should not be the case if they are asking for additional money via email after checkout in fact I could say this falls under false advertisement. (ACCC anyone?)

I bought the ninja chair and i cant get my ass out of it cos its so very comfy!! Wish i had bought this chair in the first place instead of spending money on cheapo chairs! Also the cussion that supports your lower back, is that memory foam? cos it molds and hugs your back!

Customer service was also outstanding keeping me upto date with the delivery information.

The customer service has been exceptional. Initially ordered the Elite Max Series. However, found the chair to be uncomfortable with my height being 6ft2.

Jeff from customer support was very accommodating and helped me with a backrest replacement for a Master Max series which is amazing. My chair is now truly comfortable and excellent for WFH 3 days a week.

While the product itself was of good quality, there were some issues with the nuts and bolts. I contacted the staff, and they offered to send replacements. However, I opted to purchase them myself for a quicker resolution. However, they also provided me with a discount. This is just a minor issue for me, and overall, I'm happy with the chair.

Fantastic Product & Service!

Purchased the Master Series in blue - Everything on it is fantastic

Only slight issue I had was that the arm rest moved back and forward without the release button being pressed in - I emailed customer services and boom, replacement arm rest sent straight out

Fantastic comfort (I'm, not small) and brilliant customer service

Highly recommend!

Overall, Boulies has fast shipping and quick issue resolution via live chat or email. However, there's room for improvement in product packaging; my chair arrived with some wear. If they address this issue, they would definitely be 5 stars!

I purchased my chair over 6 months ago, and the gas mechanism broke. Jeff in the team was great and sent me a replacement base with a step by step guide showing me how to remove the old one which was initially very easy to do. I then had an issue with the gas pump has fused to the stand, and was sent another replacement in days.
My chair is now fully functional again and I’m very impressed with the help and support I got from this team.
I have had Herman Miller chairs in the past, however Boulies really are are fantastic and cheaper alternative.

I've been experiencing issues with the Yodel driver near my house consistently delivering my packages to my neighbor's house. So contacting the staff immediately upon placing the order, they not only switched the delivery service to DPD but also thoughtfully noted additional information.

The assembly was fairly easy, and the chair is incredibly comfy to use. I chose this gaming chair to handle long workdays, and it's been a great decision. The chair is very comfortable to use for long hours. My only criticism is that it is not as breathable as I thought.

I was pleasantly surprised by the incredible delivery speed! I purchased this chair before Christmas as a birthday present for my grandson, and I wasn't in a rush to receive it. Much to my delight, it arrived before Christmas. My grandson is now thoroughly enjoying his new chair.

Have had 2 chairs from Boulies over the years.

Personally found both have been great. Very comfy & seem well made

Slight issue with one which was fixed quickly & easily through warranty.

Good products & Good customer service

Boulies have been very helpful in helping us with our return, and have been quick to answer our queries.

On top of that- their chairs are excellent quality, solid, and comfortable. If any part arrives in poor condition or something goes wrong, they will provide options to help find a solution that you are satisfied with.

Excellent customer service, I needed to cancel an order before shipment and someone in customer services was very helpful and arranged a refund for me.

Purchased a chair with free shipping and they contacted me after to request an additional $40! Atrocious service, buy elsewhere.

The comfort in my chair did not last and now i get backache from using this chair. It seems to have a clunky rock to it. Support don’t seem to care.

Terrible Quality, my chair has broken in tow places.
The frame inside the back rest has snapped due to terrible welds and the base part connecting to the gas cylinder has broken also due to welds that look like they've been done by a blind child.
wish i has just got a secret labs.