Really positive experience overall with Bozu. The food itself has been great, and one of my favourites has easily been the Protein Banana Bread, the macros on it are absolutely nuts. Since using B... Ver mais
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Terrible quality, broken packaging, undelivered orders, and unauthorized charge attempts! The plastic containers were broken inside, the food was stale and cold, and the meat was undercooked. My Sunda... Ver mais
A empresa respondeu
I have been with Bozu for round 2 years now and they are by far the best meal preps I have ever had the taste and quality of every single meal is amazing and they are consistent every week. They make... Ver mais
A empresa respondeu
So far I’ve not had a bad experience. The food is good and actually tastes fresh compared to competitors (I’ve tried Simmer, Frive, Foodery, etc). The feedback I would give though is: 1) B... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!
Informações de contato
UNIT 3L, Eaton Point, PR7 7NG, CHORLEY, Reino Unido
- info@bozu.co.uk
- bozu.co.uk
4,1
Muito Bom
173 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Food, Great Customer Service and 4.7kg Down
Really positive experience overall with Bozu. The food itself has been great, and one of my favourites has easily been the Protein Banana Bread, the macros on it are absolutely nuts.
Since using Bozu, I’ve managed to lose 4.7kg overall, and having convenient meals that still fit my calories and protein goals has made sticking to my diet much easier.
The main issue I had initially was with DPD, as the deliveries could be quite inconsistent. However, Bozu were really helpful and sorted this out by changing my deliveries to Royal Mail, which has worked much better for me.
There were also a couple of occasions where I received the wrong items, but whenever this happened Bozu were quick to resolve it and send replacements. It actually meant I ended up with a few extra meals in the end, so I definitely can’t complain!
Overall, the customer service has been great whenever I’ve had an issue, the food is really good, and Bozu has genuinely helped me stay on track with my goals. I’ll definitely continue using them for the foreseeable future.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Sonip,
Thank you so much for taking the time to leave such a detailed 5-star review, we really appreciate it!
It’s fantastic to hear that you’ve been enjoying the food and that Bozu has genuinely helped you stay on track with your calorie and protein goals. 4.7kg down is brilliant progress, and we’re delighted that having convenient meals available has made sticking to your diet that little bit easier.
We’re also pleased to hear that the Protein Banana Bread has become one of your favourites! We agree, the macros are pretty impressive!
We’re sorry that you initially experienced some inconsistency with DPD, but we’re glad that switching your deliveries to Royal Mail has worked much better for you. We also appreciate your understanding when the occasional wrong item was sent. While we obviously aim to get every order right first time, it’s great to know that our team was able to resolve those occasions quickly, and that the extra meals at least softened the inconvenience!
Most importantly, thank you for your kind comments about our customer service. We’re a family-run business and genuinely care about looking after our customers, so feedback like this means a great deal to the whole team.
Congratulations again on your progress, and thank you for choosing Bozu. We’re delighted to have you with us and look forward to continuing to support you on your journey!
Team Bozu
First class
First class. Prompt, friendly and accommodating customer service.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Ned,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that you found our customer service prompt, friendly and accommodating. We put a lot of emphasis on making sure our customers feel supported and looked after, so your feedback genuinely means a lot to the whole Bozu team.
Thank you again for choosing Bozu and for taking the time to share your experience. We really appreciate your support and hope to continue providing you with a first-class service!
Best wishes,
Team Bozu
1 star
1 star
No working cancel button on the dashboard. I emailed on 21 August to cancel my subscription in writing, giving 7 days' notice as required by their own terms. They confirmed my order date but told me the cancel option wouldn't appear until 22 August — despite my written cancellation already being submitted. On 22 August the cancel button still wasn't there. Despite my written cancellation, they attempted to take payment from my account multiple times, including at 10:45pm and 00:30am. I had to contact my bank directly and block them to stop the payments, as they wouldn't stop themselves. I emailed again explaining the issue and asking for confirmation of cancellation — they replied asking me to send screenshots send me my phone number and to make no further changes to my account before they'd "investigate," rather than simply cancelling. This feels like a deliberate delay tactic. I've reported the company to Trading Standards. I WOULD NEVER USE THIS COMPANY AGAIN!!!
24 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Jennifer,
We’re sorry to see your review, as we feel it is only fair that any review provides a fair and balanced account for both parties.
You first contacted us on 21 August 2026 requesting cancellation. We reviewed your account, confirmed that your subscription had commenced on 15 August 2026, and explained the position in accordance with the subscription terms.
On 22 August, you contacted us again stating that the cancellation option was not visible on your dashboard after 7 days. Rather than simply dismiss this, we asked you to provide a screenshot of the relevant section of your dashboard so that we could investigate why the cancellation facility was apparently not displaying and determine whether there was a technical issue.
We subsequently manually cancelled your subscription on 24 August 2026 and confirmed this to you in writing.
Importantly, your response to that confirmation was:
“Thank you for confirming the cancellation.”
We are therefore disappointed that our request for screenshots to investigate the dashboard issue has been described as a “deliberate delay tactic”, particularly when, for whatever reason, you chose not to provide the screenshots we requested, which would have allowed us to investigate the matter further.
I have been with Bozu for round 2 years…
I have been with Bozu for round 2 years now and they are by far the best meal preps I have ever had the taste and quality of every single meal is amazing and they are consistent every week. They make keeping in shape and training hard easy for me. Twl deliveries a week well packed and cooled with ice packs if I’m not able to take delivery
18 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you so much for taking the time to leave such a fantastic review!
It genuinely means a lot to hear that you’ve been with Bozu for around two years and that you continue to enjoy the taste, quality and consistency of our meals week after week.
Knowing that Bozu helps make staying in shape and training hard that little bit easier is exactly what we set out to achieve.
We’re also really pleased to hear that our twice-weekly deliveries and chilled packaging work well for you, especially when you’re not able to take delivery straight away.
Thank you again for your continued support, we really appreciate you being part of the Bozu family!
Terrible quality Broken packaging, raw food, undelivered orders and unauthorized charges!
Terrible quality, broken packaging, undelivered orders, and unauthorized charge attempts! The plastic containers were broken inside, the food was stale and cold, and the meat was undercooked. My Sunday order was never delivered despite prepaying, and they automatically tried to recharge my card £124.70 after I cancelled. I am filing a chargeback with Lloyds Bank and reporting them to Trading Standards. Avoid this company!
19 de junho de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Omar,
We’re sorry to see your review, particularly as it contains a number of serious allegations that you did not raise with us at any point during your correspondence.
When you contacted us on 14 August, your request was specifically to cancel your subscription because you said you had not realised you had signed up to a subscription and only wanted to try the meals once. We explained the 7-day cancellation notice period and that the outstanding Week 2 payment would therefore still be due.
You then contacted us again on 16 August and specifically asked: “Will it definitely be cancelled after I pay for this one?”
We confirmed that the payment would be your final payment and that you would receive one final delivery, after which your subscription would be closed.
At no stage in any of these communications did you mention broken packaging, stale or cold food, undercooked meat or an undelivered Sunday order. These are serious allegations, and had you raised them with us at the time, we would have expected the opportunity to investigate them.
We are therefore disappointed that these claims have now appeared in a public review when they were never raised with us, particularly when our correspondence clearly records the reason for your cancellation and your understanding that the second payment would be the final one.
We have always been happy to address genuine customer concerns, but we also believe it is important that reviews accurately reflect the circumstances and the communications that actually took place.
Worst experience with a company
Worst experience with a company, communication is poor each order they never reply back to you after numerous attempts, problems with ordering system each week as they just reorder the same thing unless you change it by a certain date and time and even when you do update the order in time, on multiple orders never updated that week, so was sent the same order again week later, ended up cancelling my subscription due to too many errors over weeks of ordering and they charge me for another full week, even after email confirmation of the cancellation! I did get my refund back and offered a full weeks box free of charge but the cheek of it was asked to buy a full week to get this after all the issues!
17 de abril de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Sophie,
We’re sorry that your experience with Bozu ultimately left you feeling this way. We accept that there were genuine issues with our ordering system and, at times, with our communication, and these are matters we have addressed internally.
However, we do feel it is important to clarify the timeline for anyone reading your review.
You were with Bozu for approximately four weeks, during which there were some genuine errors with your menu changes and deliveries. We investigated these issues, acknowledged the mistakes and applied a credit for nine meals to your account.
Importantly, on 12 April, after we had dealt with those issues, you emailed us to say:
“Thank you for sorting and coming back to me regarding this all.”
You also said that you appreciated the credit that had been applied. At that point, the issues you had raised had been addressed to your satisfaction.
Unfortunately, a further system error occurred on 16 April and a payment of £104 was taken after your cancellation had already been confirmed. We accept that this should not have happened and completely understand why this caused further frustration. You requested a refund, which we processed, and your account was then fully cancelled as requested.
We would also like to clarify one other point in your review. You state that you were offered a free week but were then asked to purchase a full week to receive it. That is not what was offered. You were given the choice of either receiving a refund for the payment taken or, if you wished to continue with Bozu, having that payment applied to your future meals together with the nine complimentary meals already credited to your account. You chose the refund, which we processed.
We are not going to pretend that everything was handled perfectly during your time with us, it wasn't, and we have taken responsibility for that. But we also believe the review should reflect the full sequence of events, including the fact that the original issues had been resolved and acknowledged by you before the subsequent payment error occurred.
We’re sorry we ultimately lost your trust, and we wish you all the best.
Food was honestly amazing
Food was honestly amazing. Would literally pick it over most restaurant foods and is healthy for you!!!!. Customer service was brilliant and quick responses
3 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you so much for the fantastic review!
We absolutely love hearing that you’d choose Bozu over most restaurant food, that’s a huge compliment!
We’re also really pleased that you’re enjoying the fact that our meals make eating well and staying healthy so much easier, without having to compromise on taste.
And thank you for mentioning our customer service too. We work hard to make sure we’re there for our customers and respond as quickly as possible.
We really appreciate your support and hope you continue enjoying your Bozu meals!
One of the best meal preps we have…
One of the best meal preps we have tried. Meals are flavoursome and good portion sizes. Have been ordering for some time now and customer service is excellent and always happy to oblige.
2 de agosto de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you so much for the fantastic review!
It’s brilliant to hear that you’ve been ordering from Bozu for some time and continue to enjoy the flavour and portion sizes. We’re especially pleased that our customer service has consistently lived up to your expectations too.
We really appreciate your continued support and your kind words, it means a lot to the whole Bozu team!
Best clean and natural meal prep I’ve…
Best clean and natural meal prep I’ve ever had. Incredible team at Bozu to. Always responsive and always happy to help. Give it a try, you won’t go back!!
21 de julho de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you so much for the fantastic 5-star review!
We're absolutely delighted to hear that you feel our meals are the best clean and natural meal prep you've had, and it's fantastic to hear that you've found the Bozu team so responsive and helpful too.
Your kind words mean a huge amount to the whole team. We really appreciate you choosing Bozu and taking the time to share your experience.
Thank you for your support, we hope to keep you enjoying Bozu for a long time to come!
So far I’ve not had a bad experience
So far I’ve not had a bad experience. The food is good and actually tastes fresh compared to competitors (I’ve tried Simmer, Frive, Foodery, etc).
The feedback I would give though is:
1) Better order management on website, I think it needs a bit of work to make the process easier.
2) Don’t have all your meals delivered on Sunday because they will expire by Wednesday. Have two separate deliveries scheduled with them.
3) Price wise, they are on the more expensive side but the meals do taste good. Perhaps bigger portions to make up for the higher pricing would be nice.
20 de julho de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you for the honest and detailed 5-star review!
We’re really pleased to hear that you’re enjoying the food and, particularly, that you find our meals fresher and tastier than some of the other meal prep services you’ve tried. That means a lot to us!
We also really appreciate you taking the time to share your feedback. Your points around website order management, delivery scheduling and portion sizes/value are all genuinely useful, and we’ll certainly take them on board as we continue improving the Bozu experience.
We’re especially pleased that, despite your comments around pricing, you feel the quality and taste of the meals make Bozu worthwhile. We’ll keep working hard to make sure the overall experience reflects that value.
Thanks again for choosing Bozu and for helping us improve. We hope you continue enjoying your meals!
After so many different prep companies…
After so many different prep companies out there , I came across bozu for my meal prep while training- the wraps are to die for ! Fast , reliable and tasty . Plus on top of the food , the customer service team are top notch!
8 de julho de 2026
Avaliação não solicitada
Resposta da Bozu
Thank you so much for the fantastic 5-star review!
We’re delighted that you came across Bozu during your training and that you’ve been enjoying the meals, especially our wraps!
“Fast, reliable and tasty” is exactly what we want Bozu to be, and it’s fantastic to hear that our customer service team has made such a positive impression too. We’ll be sure to share your kind words with the team.
Thank you for choosing Bozu and for taking the time to leave such a great review. We really appreciate your support and hope you continue enjoying the meals!
Delivery Issue - but management dealt with
DPD delivered parcel to wrong address. Spoke to DPD who advised that Bozu need to raise an investigation with DPD. I emailed Bozu 24 hours ago to ask them to do this and send me a replacement order and no response. Also no phone number to contact them, only email, which is odd for a service-based business.
Update: had a direct call from the management team and two emails since. They have since dealt with it swiftly and I’m happy with the outcome
8 de julho de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Joe,
Thank you for taking the time to update your review.
We’re very sorry that your delivery was initially affected by DPD delivering your parcel to the wrong address, and we completely understand your frustration when you first contacted us.
That said, we’re really pleased that once the issue was brought to the attention of our management team, we were able to step in, resolve matters quickly and leave you happy with the outcome.
We genuinely appreciate you taking the time to update your review from your original experience to reflect how the situation was ultimately handled. It means a great deal to us, and we hope we can continue providing you with the service and meals you expect from Bozu.
Thank you again for your understanding and for giving us the opportunity to put things right.
Feel misled over refund offer
Not a fan of subscription services which don't remind you before they charge. I am not organised enough to be thinking about the next week's delivery before this week's has even arrived! Been with Riverford and others for many years because they remind me and I feel less trapped.
22nd May Told full refund had been processed and personal details would be wiped from the system as requested
28th May They texted me. Told full refund had been processed on 26th May. I said it hadn't landed in my bank account. No response.
24th June Enquired about refund and told it was "switched to an account credit" because "the review was not taken down".
This series of events leaves me wondering whether the refund was processed in May as they stated (twice) and whether my details had been wiped as confirmed. How do you hold a credit on a wiped account?
I did cancel within 5 days rather than 7 because their website was down, but I tried on the live chat who said they would sort it. I do feel misled about the refund. And having it held to ransom over a favourable review is ethically-questionable for me.
Food was ok, but prefer Simmer on packaging, texture and reheating from frozen if I order too much.
24 de junho de 2026
Avaliação não solicitada
Resposta da Bozu
Hi Jo,
We're sorry you're still unhappy with your experience.
We take concerns about refunds and customer service seriously. However, we don't make refunds conditional on customers removing or changing reviews, and we would never ask for a favourable review in exchange for a refund.
As your review refers to specific conversations and account activity, we're unable to discuss those details publicly. We're currently reviewing your case and would welcome the opportunity to clarify what happened regarding your refund and account directly with you.
If you're willing, please contact our customer support team quoting your review so we can investigate this fully and provide a complete explanation.
We appreciate all customer feedback, whether positive or negative, and we're committed to handling concerns fairly.
Incredible tasty and healthy food…
Incredible tasty and healthy food delivered perfectly. The food is so nice, feel full after every meal and you’re a getting quality product. I’ve tried loads of meal prep companies and Bozu is by far the best when it comes to quality (especially the meat) and flavour. Highly recommend
2 de junho de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thank you for your kind review.
We’re really pleased to hear you’re enjoying the taste, quality, and delivery of the meals, and that we stand out for you compared to other meal prep services. It’s great to know you’re enjoying the portion sizes and flavour, especially the quality of the ingredients.
We really appreciate your recommendation.
Food quality is consistently excellent…
Food quality is consistently excellent and the most flavoursome I have had from a meal prep company. The menu choice is really varied. I have had a couple of issues with the online experience but it is generally pretty decent and easy to navigate.
I noticed some have had poor customer service but I have never had any issues and always found the staff to be very helpful in resolving any issues I have had so far all round it is a 5 star experience.
30 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear you’re enjoying the quality, flavour, and variety of the meals, and that your overall experience has been 5-star. We also appreciate your feedback on the online experience and will continue working to improve this.
It’s great to know our team has been helpful whenever needed. We really appreciate your support.
Good variety of meals
The meals are prepared with good quality ingredients. The meals are tasty, well balanced and there is a good variety to choose from.
It's so helpful to have a well balanced meal every day, without the hassle of preparing it yourself.
27 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thank you for taking the time to leave a review.
We’re really pleased to hear you’re enjoying the quality, taste, and variety of the meals, and that the service is helping make it easier to maintain a balanced diet without the hassle of cooking.
We really appreciate your support.
Excellent Quality & Service
Absolutely amazing meal prep service! The food is always fresh, full of flavour, and portioned perfectly. Great variety on the menu and delivery is always on time. Highly recommend!
28 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thanks so much for your lovely review.
We’re really glad to hear you’re enjoying the food quality, variety, and reliable delivery service. It means a lot to know you’d highly recommend us.
We really appreciate your support.
Great meals and options to choose from
Great meals and options to choose from, been with these guys for years now, nowhere else to go better
28 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thanks so much for your ongoing support.
We’re really glad to hear you’re enjoying the meals and variety, and it’s fantastic to know you’ve been with us for years. We really appreciate your loyalty.
Thanks again for taking the time to leave a review.
A1 superb
A1 superb, this is what you call a real prep meal, exquisite taste and great service.
22 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thank you for your kind review.
We’re really pleased to hear you’re enjoying the taste and service, and that you’re happy with your experience overall.
We really appreciate your support.
The best tasting meal prep
I have used many meal prep companies and Bozu is by far the best tasting. Having meals you genuinely look forward to tasting week in, week out, makes it easy to stick to your diet. I cannot recommend enough! Great quality, great service.
27 de maio de 2026
Avaliação não solicitada
Resposta da Bozu
Hi there,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear you’re enjoying the taste and consistency of the meals, and that it’s helping you stay on track with your diet. It’s great to know both the quality and service are working well for you.
We really appreciate your recommendation.
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