BPS - Broadcast & Production Services Avaliações 

220
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I paid for a Saturday delivery for a camera I ordered but BPS’s supplier wasn’t able to deliver to them on time. Jamie at BPS let me know in advance and offered me different delivery options, keeping... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help. Delivery wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've bought most of my gear from BPS over the last few years. Top personal customer service from Lee, who has superb knowledge, whilst giving very competitive prices. Love the personal feel you get wi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a camera, but after 5 days I enquired about its status only to be told it was out of stock. Despite wishing I had been told sooner, BPS couldn't have been more accommodating & helpful. They of... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Câmeras Fotográficas
  2. Conserto de equipamentos de vídeo

Escrito pela empresa

bps-tv.co.uk - Broadcast & Production Services is one of the leading suppliers of broadcast equipment & professional cameras in the UK. An official dealer of Aputure, Canon, Blackmagic, Panasonic, SmallHD, Teradek, Manfrotto, and many more.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

220 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(220)

18 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best of the best

Once I started using BPS they're the only guys I use for kit buying.
They always manage to find everything I need and always manage to beat out other prices.
When you're in a panic they sort out your problem every time. Couldn't recommend highly enough!

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top professional service

BPS have been a very trusted company to me for many years. Friendly very professional service. Lee is excellent with advise on the latest equipment and also providing speedy delivery with my camera and kit requirements. I will always use BPS and highly recommend them.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BPS... my first port of call

BPS always provide an excellent service. They have proven over the years to be professional, reliable and knowledgeable. They are often the first call for any purchases we look into. I would always highly recommend and I often do.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BPS Return your calls…

Lee is an excellent, knowledgable and helpful bloke. He returns our calls promptly, orders what we need regardless of the value and puts the other broadcast suppliers to shame with his customer service.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BPS provide an excellent service of…

BPS provide an excellent service of suppling quality Broadcast equipment and always at a competitive price. A wealth of experience and knowledge, the people I have turned to numerous times over the years.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. I have had a great relationship with Lee in sales now for a number of years.

BPS always go out the way to help you and consistently come in cheaper than competitors.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly and Knowledgeable Team

BPS have a really friendly and knowledgeable team who were extremely helpful over the phone and via email with my orders. As a freelancer investing in kit for the first time, I was very satisfied with the technical advice that I received.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BPS, Always!

I have worked with BPS for a few years now, updating our kit for the-house Superdry film team. Always a pleasure to work with and reliable. my go to team to get kit we need.

26 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

BPS my GO TO team

BPS are consistently a joy to order from.
Efficient, professional and friendly.
They are my GO TO team.

18 de janeiro de 2022
logotipo da BPS - Broadcast & Production Services

Resposta da BPS - Broadcast & Production Services

Dear Giles,

Many thanks for purchasing from BPS and for taking the time to leave us a positive/5* service review.

It's great to know you are consistently happy with our all round service and that you will use BPS again in the future.

Thanks again, we appreciate your business and feedback and hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

13 de janeiro de 2022
logotipo da BPS - Broadcast & Production Services

Resposta da BPS - Broadcast & Production Services

Dear Sheridan,

Many thanks for purchasing from BPS and for taking the time to leave us a positive/5* service review.

Thanks again, we appreciate your business and feedback and hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Avaliado com 5 de um total de 5 estrelas

Excellent service

Had the item I wanted for a good price, delivered next day with great communication. Faultless service, will definitely use again.

13 de janeiro de 2022
Avaliação não solicitada
logotipo da BPS - Broadcast & Production Services

Resposta da BPS - Broadcast & Production Services

Dear Tim,

Many thanks for purchasing from BPS and for taking the time to leave us a positive/5* service review.

It's great to know you were happy with our all round service and that you will use BPS again in the future.

Thanks again, we appreciate your business and feedback and hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Avaliado com 2 de um total de 5 estrelas

Bad customer service. Look elsewhere if you need something fast.

Bad customer service. I desperately needed a replacement tripod plate for my Sachtler. Found on BPS in stock and saw they had next day delivery. I ordered Wednesday as I had a job Monday which I needed it for. Claimed it was dispatched Thursday. Waited in all day Friday but nothing arrived. I chased them Saturday as again nothing arrived and only just now have received an email to say it won’t come till Thursday a whole week after dispatch. Avoid if you need something quick and avoid if you’re after good customer service as they won’t reply to emails until it’s too late.

8 de dezembro de 2021
Avaliação não solicitada
logotipo da BPS - Broadcast & Production Services

Resposta da BPS - Broadcast & Production Services

Dear Ben,
Thank you for your review, I am sorry to hear that you your order did not arrive in time for when you needed it. I can see the order was dispatched on the Thursday and the service used was a next day delivery service. I apologise that you did not see or hear from the courier on the day it should have been delivered. Unfortunately, the office is not open over the weekend, so emails are unmanned during this time. I am sorry you felt let down by us and that we were not able to provide you with a prompt delivery on this occasion.
I do hope that we get the opportunity to provide you with a better service in the future.
Kind regards
Jamie

Avaliado com 3 de um total de 5 estrelas

Great prices but weak customer service

BPS have great prices but their customer service definitely leaves something to be desired. Twice recently I have ordered products from them which came with a European plug and no adapter.

When I try to get in touch with customer service I'm given vague responses that their team will be in touch soon and then I don't hear anything until I chase them again.

I really want to like these guys because they do some great prices, but I've just been very disappointed by their lack of quality customer service.

8 de dezembro de 2021
Avaliação não solicitada
logotipo da BPS - Broadcast & Production Services

Resposta da BPS - Broadcast & Production Services

Dear Alex,
Thank you for your review. I am very sorry to hear that you experienced a lack of quality service. This is not the service that aim to give, and we would really appreciate if you can contact us with more information so we can investigate this to make sure lessons are learnt to avoid this happening again in the future. Our contact number 0208 941 1199.
I really hope you give us another opportunity in the future.
Kind regards
Jamie

Avaliado com 5 de um total de 5 estrelas

Bose 700

I bought some Bose 700 headphones for at least £50 cheaper than anywhere else.

These are UK sourced so warranty is valid etc.

BPS posted them really quickly- so quickly that I was not even aware they were being delivered!

The only regret I had was not looking up a discount code for first time buyers - I could have saved £10 :P Oh well, not a complaint, just my fault!

Great company to buy from.

22 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional Experience

I recently purchased a Panasonic camcorder from BPS
Due to current Global supply chain issues, I was having difficulty locating the model I wanted BPS ordered the model direct from the manufacturer and kept me updated with emails (Shelley and Carol) whilst Jamie was helpful when contacted by phone. Overall I found the company professional, and the shopping experience pleasing and efficient.

15 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A bitter, bitter service

There is no customer service here.

Contacted them through their Facebook IF they provided an NHS discount.
I was asked to produce a photo of my ID, which I did. They then asked if I was sure I didn't work at a different role (as per my Facebook profile) and I explained I got a new job at the hospital due to effect of CV on my industry.

I was given an essay that I should be ashamed that I work in HR at the hospital and wasn't a front line worker and how dare I ask for a discount.

I started a new job at the hospital and just asked if they provided a discount. Didn't need the life lesson.

A bitter, bitter person on the other end who quite clearly needs some customer service skills.

8 de dezembro de 2020
Avaliação não solicitada

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