I hired a one person scaffolding tower. On arrival the driver demonstrated how to put it together and offered to help to fully construct it. Great service. They deliver and collect when arranged. The... Ver mais
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Veja o que dizem as avaliações
Hired a floor sanding package after trying HSS who messed me about regarding availability. Brandon Hire website was super helpful as were the staff in store and a great price, especially the sanding s... Ver mais
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Helpful delivery drivers and the log splitter was delivered on time. It was collected a bit later than planned which was good for me, and no extra charge was made. The only thing that was a bit confus... Ver mais
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I have been using plant hire equipment for over 40 years during my career as a builder but now since my retirement not so much but I still know how it should work. It appears to me that Brandon hire s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
9 Mercia Road, GL1 2SQ, Gloucester, Reino Unido
- 01452 416 666
3,9
Muito Bom
41 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful staff
Very helpful staff. The whole thing was very smooth. The rotovator worked as advertised
9 de outubro de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Attila, thank you for your review about your recent hire! We're delighted to hear that you found our team helpful and our hire process simple and smooth. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Sent none advertised machine.
Sent none advertised machine.
Called and told them.
Tough luck it was all we had.
Machine would not stay on unable to finish job.
Told them and still charged full price.
Never use this dodgy company again.
RUBBISH
14 de outubro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station - Gloucester
Hi John, we're very sorry to hear that you were not satisfied with your recent hire experience. We have requested some additional information from you, including your email address and order number, so that we can send this to our customer team to investigate. Kind regards, the Brandon Hire Station team.
Excellent customer service Great prices…
Excellent customer service Great prices and helpful staff
23 de setembro de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Gary, thank you for your 5-star review. We're pleased to hear that you received excellent service from our team and found our prices competitive. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
I hired a one person scaffolding tower
I hired a one person scaffolding tower. On arrival the driver demonstrated how to put it together and offered to help to fully construct it. Great service. They deliver and collect when arranged. The tower itself was light and easy to build. Parts although light had great strength and when you put the stabilizers out it was very sturdy even at full height.
19 de setembro de 2025
Resposta da Brandon Hire Station - Gloucester
Good morning, thank you for this thoughtful and detailed review of your recent scaffolding tower hire. We're glad to hear that you were happy with the service and support during the scaffolding delivery and that you found the tower strong, stable and easy to build. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Unsafe tool
Unsafe, unprofessional. Impatient staff asked someone else to take over because he needed to pick his mum up from the train station, his colleague ignored him, so he had to finish the paper work and forgot to send confirmation email. My husband used the core drill but it slipped before he was in place and that broke his finger, after spending the day at A&E, we returned the drill on Monday and raised a safety concern, no one called back, after I called them 3 times, Brandon’s told us that the drill is in perfect condition and we are inexperienced users. On top of that, no one even processed the tool rental, they just left the whole deposit amount on my credit card bill until I called again! Disaster in every step!
1 de setembro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station - Gloucester
Hi Alaina, thank you for your review and explaining your experience. We are extremely sorry that the service you received fell far below the high standards we expect to deliver. We have taken your comments and feedback on board. Kind regards, the Brandon Hire Station team.
Great piece of kit
Great piece of kit, delivered/picked up on time, worked a treat
23 de julho de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Alasdair, thanks for your review about your hire. We're happy to hear you had a great experience with the equipment and found our service reliable. Kind regards, the Brandon Hire Station team.
A bit pricy but cheaper than other…
A bit pricy but cheaper than other competitors.recomend tools for diy home projects👍🏻
22 de julho de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Jaysan, thank you for your review about your recent hire. We appreciate your feedback concerning our pricing and are glad you had a great hire experience overall. Kind regards, the Brandon Hire Station.
Poor communication, timekeeping awful
No indication of delivery time given, had a phone call 5 mins before I received an emailed timeslot that was not the same in any case. Received notification of a collection timeslot, that slipped without further notification and I could only see that by accessing the tracking link. Overall poor communication. I paid a damage fee, given the state of what was supplied I need not have bothered. I raised a complaint, still no response.
12 de junho de 2025
Resposta da Brandon Hire Station - Gloucester
Mi Mark, thank you for your feedback and making us aware of this. We apologise that your hire experience did not meet the standards we expect to deliver. We have passed you review on to our customer team to investigate this. Kind regards, the Brandon Hire Station team.
Great Tools & Service.
Great all went to plan. No hesitation in recommending their hire tools & service.
7 de março de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Mike, thank you for taking the time to review us. We're glad to hear that everything went to plan and that you would recommend our tools and service. Kind regards, the Brandon Hire Station team.
Good service from order to collection!
18 de janeiro de 2025
Resposta da Brandon Hire Station - Gloucester
Hi Tim, thank you for your 5-star review! We're delighted to hear that you received good service from order to collection. Kind regards, the Brandon Hire Station team.
Helpful delivery drivers and the log…
Helpful delivery drivers and the log splitter was delivered on time. It was collected a bit later than planned which was good for me, and no extra charge was made. The only thing that was a bit confusing was the online booking system but when I called the depot they were helpful.
7 de novembro de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Richard, thank you for your 5-star review. We're pleased to hear that you found our delivery drivers helpful and that the log splitter was delivered on time. We appreciate your feedback about the online booking system and are glad our depot team could assist you. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Gloucester
Hi Ian, thank you for your 5-star review. We're delighted to hear that you found the collection process easy and the equipment in good condition. We appreciate your feedback and hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Hired a floor sanding package
Hired a floor sanding package after trying HSS who messed me about regarding availability. Brandon Hire website was super helpful as were the staff in store and a great price, especially the sanding sheets which were noticeably cheaper in price. Will definitely use again
14 de outubro de 2024
Resposta da Brandon Hire Station - Gloucester
Good morning, thank you for your 5-star review. We're delighted to hear that you found our website helpful and our Gloucester branch team accommodating. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Chipper would not chip
I reported that the chipper would not chip. I immediately reported the machine to customer service. No options were offered to change it or service it. We had checked on our web site and the manufacturers and we had doe everything correctly and we were using the correct material to go through the machine. The knives were blunt. We were charged in full !!!
19 de agosto de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Yvonne, thank you for making us aware of this. We are sorry to hear that your experience fell below the standards we expect to deliver. We will pass your review on to investigate this. Kind regards, the Brandon Hire Station team.
Great service as always
Great service as always. Communication is great and the prices are good. They always have great availability as well.
21 de junho de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Matthew, thank you for your feedback! We're delighted to hear that you appreciate our great service, communication, and pricing. We look forward to continuing to meet your equipment hire needs in the future. Kind regards, the Brandon Hire Station team.
Really good prices and hustle free with…
Really good prices and hustle free with paperwork, would definitely recommend to hire power tools. Gonna come back to them every time I need something.
19 de junho de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Dan, thank you for your 5-star review! We're delighted to hear that you found our prices competitive and appreciate your recommendation of our power tool hire service. We look forward to assisting you with your future equipment needs. Kind regards, the Brandon Hire Station team.
Easy no hassle good prices
24 de maio de 2024
Kit supplied perfect for job
Kit supplied perfect for job. Delivered and collected when stated. Great service.
17 de junho de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Stewart, thank you for your positive feedback about you hire. We're pleased to hear that the kit was perfect for your job and that our delivery and collection service met your expectations. Kind regards, the Brandon Hire Station team.
Excellent service
Although the website wasn’t easy to navigate I eventually managed it. Communication from Brandhire was excellent and staff at the depot were very helpful. Would recommend.
17 de maio de 2024
Resposta da Brandon Hire Station - Gloucester
Hi Jennifer, thank you for your review. We appreciate your feedback about our website and are glad to hear that our communication and our Gloucester branch team were excellent and helpful. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Not sure they know what to do with administration.
I have been using plant hire equipment for over 40 years during my career as a builder but now since my retirement not so much but I still know how it should work. It appears to me that Brandon hire station really doesn’t cater for the general public and they treat them poorly. For me my experience wasn’t good I hired a piece of equipment for one day only but they changed me for one week. Steer clear if you’re a diy person or retired.
15 de maio de 2024
Avaliação não solicitada
Resposta da Brandon Hire Station - Gloucester
Hi, thank you for sharing your feedback with us. We're extremely sorry to hear that our service was not up to the high standard we expect and apologise that you feel you were charged incorrectly for your hire. If you can please contact our team on 0370 99 00 999 they will be able to investigate this for you. Kind regards, the Brandon Hire Station team.
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