Brandon Hire Station - Gloucester Avaliações 

41
O TrustScore é 4 de um total de 5

3,9

9 Mercia Road, GL1 2SQ Gloucester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I hired a one person scaffolding tower. On arrival the driver demonstrated how to put it together and offered to help to fully construct it. Great service. They deliver and collect when arranged. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hired a floor sanding package after trying HSS who messed me about regarding availability. Brandon Hire website was super helpful as were the staff in store and a great price, especially the sanding s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Helpful delivery drivers and the log splitter was delivered on time. It was collected a bit later than planned which was good for me, and no extra charge was made. The only thing that was a bit confus... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I have been using plant hire equipment for over 40 years during my career as a builder but now since my retirement not so much but I still know how it should work. It appears to me that Brandon hire s... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço de Locação de Equipamentos para Construção Civil
  2. Serviço de locação de ferramentas

Escrito pela empresa

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(41)

655 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

fast easy service staff friendly and…

fast easy service staff friendly and helpful

12 de fevereiro de 2024
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Hi Paul, thank you for your 5-star review. We're pleased to hear that you found our service fast and easy, and that our Gloucester team were friendly and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 1 de um total de 5 estrelas

Horrendous

Horrendous. Will not be using again. Ordered on behalf of company for dehumidifier to be delivered to site following a substantial leak. Delivery driver would not release rented dehumidifier to company representative on site, with ID. Release of the product without the cardholder being present is "at the discretion of the branch manager". The branch manager chose not to release the product. Key word, chose. My national company and i, with hundreds of sites, will not be using this company again.

1 de novembro de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Hi, thank you for your feedback. We are extremely sorry to hear about this issue as we always want to be able to do everything we can for our customers in these circumstances. Unfortunately, as this order was made using a customer name we did require the person whose name was on the order to be present during the delivery. We apologise for the inconvenience this caused for you and please note we have passed your comments on to our team. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, reasonable price. Some issues with extending an on-line hire, but resolved quickly.

2 de outubro de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Good afternoon, thank you for you positive review. We're pleased to hear that you you received excellent service and found our prices competitive. We're apologise for any inconvenience that was caused by the issues you experienced when extending your hire online. We will look into this to understand why this has may have happened. Kind regards, the Brandon Hire Station team.

Avaliado com 1 de um total de 5 estrelas

No Delivery with No Communication

Ordered for a drum sander and edge sander kit to get floors done this weekend. Paid for delivery and waited in all Saturday to arrive. No contact from anyone. I get to 4pm and think I should ring them to see what's going on only to find they all clock off at 12 on a Saturday and don't reopen till Monday. This was my only weekend free for 6 weeks to get this work done, so not only have I wasted a day waiting in, I now can't complete the job for 6 weeks. Fuming. Triple checked the order details and all good my end. How can you forget about an entire order? Avoid at all costs if you care about your order being delivered when you ask for it. Happy to take my money, don't seem to care about following through on their side.

21 de outubro de 2023
Avaliação não solicitada
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Hi Tom, we’re extremely sorry to hear about the poor communication you have received concerning your delivery. We apologise for the inconvenience this has caused for you and the job you are working on. Unfortunately, as there are no order details or contact details with your review we aren't able to contact you directly about this. If you still need to get in touch with our team please contact us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

really easy to order and changes really…

really easy to order and changes really easily done, friendly staff really easy to deal with seamless transaction will use again. Thanks team

8 de setembro de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Hi Shane, thank you for your positive review! We are pleased to hear that you found our order process easy and that our team provided efficient support and friendly service throughout your hire. Thank you for choosing to hire with us and we look forward to seeing you again in future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

Scaffold Tower hire with delivery

Quick and easy ordering of a scaffold tower. Really good at changing dates at very short notice. Delivery and collection process straightforward even though the delivery point on site wasn’t easy.

5 de setembro de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Hi Sherri, thank you for choosing to hire a Scaffolding Tower from our Gloucester branch. We're pleased to hear that you found our hire process quick and easy and found our delivery service straightforward. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Avaliado com 5 de um total de 5 estrelas

All Positive

Good price - collection on time
All positive

31 de março de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Good morning Stephen, we are pleased to hear our price was competitive, thank you for letting us know and we hope to see you at a Brandon Hire Station again in the future

Avaliado com 5 de um total de 5 estrelas

Professional and knowledgeable staff

Professional and knowledgeable staff. Always great to deal with.

28 de março de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

Good morning Sue, thank you for your review, which Brandon Hire Station branch did you visit, I'd like to pass the feedback onto the staff there

Avaliado com 1 de um total de 5 estrelas

Poor delivery and collection

We hired a cutter for the weekend. Twice we arranged to meet the driver for collection at the property and Brandon hire did not turn up. One hour round trip wasted each time. We were then contacted by Brandon hire informing us that the hire period had expired and asking is how we wanted to pay for the extension. Very poor experience.

13 de janeiro de 2023
logotipo da Brandon Hire Station - Gloucester

Resposta da Brandon Hire Station - Gloucester

I'm so sorry about the inconvenience caused to you by this situation Steve, it is way below our usual high standards and I will be looking into what happened and reaching out to you privately. Thanks, Emma

Avaliado com 5 de um total de 5 estrelas

Counter staff were very helpful when I…

Counter staff were very helpful when I had MIS-calculated the weight of the log splitter and how I was intending to transport it. They were able to add it to a delivery which meant I still had the item onsite in under 2 hours.

22 de dezembro de 2022
Avaliado com 4 de um total de 5 estrelas

Happened to have an issue but was…

Happened to have an issue but was quickly addressed so you can't say fairer than that. I will continue to use this company and would recommend Brandon hire. Equipment was in great condition and customer care was very good. John the manager at Gloucester is a nice chap and a good representation of the business.

4 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hire at Gloucester

Hired a couple of weekend ago, excellent Scottish guy John served me. Quality service and lovely bloke! Equiptment clean abs in good working order. Would recommend.

1 de março de 2022
Avaliação não solicitada

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