Answered the phone quickly. Gave useful advice. Pricing was clear. Collection & return easy. The complete opposite of another hire firm in Northampton that had let me down at the last minute. I’ll be... Ver mais
A empresa respondeu
Localização
Trocar localização69 Tenter Road, Moulton Park Industrial Estate, NN3 6AX Northampton, GB
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Veja o que dizem as avaliações
Great tool hire company. Decent prices. The only thing that was a bit weird was the chaotic collection times, some of the things stayed with the customer for over a week, which they were not happy abo... Ver mais
Ordered Tower weeks in advance, helpful advice on phone. Then Friday before Monday pick up told tower unavailable due to hire being extended, it would be available Wednesday. This put my own 1 week... Ver mais
A empresa respondeu
Website is simple to use, service when collecting and dropping off was fantastic, with helpful, friendly staff. And on top of that, fantastic prices, very pleased all round
Detalhes da empresa
Escrito pela empresa
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Informações de contato
69 Tenter Road, Moulton Park Industrial Estate, NN3 6AX, Northampton, Reino Unido
- 01604 679 230
4,3
Excelente
44 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy & reliable
Answered the phone quickly. Gave useful advice. Pricing was clear. Collection & return easy. The complete opposite of another hire firm in Northampton that had let me down at the last minute. I’ll be using Brandon Hire in future.
30 de outubro de 2025
Resposta da Brandon Hire Station - Northampton
Hi Deb, thank you for your positive review. We're pleased to hear that you found our service easy and reliable and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Great price and the staff were very…
Great price and the staff were very helpful 👍👍
28 de setembro de 2025
Resposta da Brandon Hire Station - Northampton
Hi Jamie, thanks for your review about your recent hire. We're pleased to hear that you received great service from our Northampton branch and were happy with our prices. Kind regards, the Brandon Hire Station team.
Very helpful and responsive team
27 de agosto de 2025
Resposta da Brandon Hire Station - Northampton
Good afternoon, thank you for your positive feedback about your recent hire. We're glad to hear that you found our team helpful and responsive. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Came in off the street
Came in off the street, and enquired about a mixer, then I went and picked 1 up on the day required. And I brought it back when I was done
Quick and easy service
They even helped loading it in and out of the car
Served by Luke
Great service and now I've set up an account to use brandon tool hire again
22 de setembro de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station - Northampton
Hi Terry, thank you for your brilliant review and choosing to hire with us. We're glad to hear that Luke and the Northampton team provided quick and helpful service and we're looking forward to supporting you again as an account customer! Kind regards, the Brandon Hire Station team.
Hire of tower scaffold.
No problem booking the item delivered on the day requested. Had to extend hire no problem collected on the day the contracted ended. All good.
4 de julho de 2025
Resposta da Brandon Hire Station - Northampton
Hi, thank you for your review. We're pleased to hear that your tool hire experience went smoothly, from booking and delivery to extending the hire and collection. We look forward to helping with your future hire needs. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Northampton
Good afternoon, thank you for taking the time to leave us your feedback. We're delighted to hear about the reliable service provided by our team. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
The whole process from ordering
The whole process from ordering, collection and returning the cement mixer was made extremely easy.
3 de junho de 2025
Resposta da Brandon Hire Station - Northampton
Hi Geoffrey, thank you for your review! We're happy to hear that you found our hire process easy and hope we can support you again in future. Kind regards, the Brandon Hire Station team.
There's better out there !
(Moulton park , Northampton)
Turned up after nearly half the day gone, driver refused to give me lift literally a few metres? When I questioned him why he said he had a hernia ??? Shouldn't be doing that job surely if not capable 🤔
No product training either.
Lateness and poor comms not sure I'd use again
27 de maio de 2025
Resposta da Brandon Hire Station - Northampton
Hi Paul, thank you for your feedback about your recent hire and bringing this to our attention. We apologise that your experience did not meet the high standards of service we expect, and hope we have the opportunity to rectify this in future. Kind regards, the Brandon Hire Station team.
Absolutely shocking to be honest
Absolutely shocking to be honest!
Hire was fine and I then returned it no issue!
We had not used all the sanders or dust bags we returned them also, deposit did not get dropped in my bank but the refund for the items returned.
I called the Northampton branch and they mentioned they was returning £75!
Which we paid £100, I questioned the £75 as my bank statement differ and the invoice?
Called the Northampton branch he told us there £75 will be released and then put the phone down, and still will not answer called the HO to then the same to be told, but didn’t have my invoice to it state £100
No communication from Northampton branch!! Day light robbery, check your transactions and your deposit waiting since the 28th may for our deposit just a bit concerned as we had to chase for our money also the gentleman mentioned that his colleague done it wrong and we are still left in the dark
28 de maio de 2025
Avaliação não solicitada
Resposta da Brandon Hire Station - Northampton
Hi Rachel, thank you for your feedback. We're very sorry to hear that your hire experience did not meet your expectations and apologise for the confusion concerning this deposit. We have requested some more information about your order so that we can pass this on to our team to investigate please. Kind regards, the Brandon Hire Station team.
Resposta da Brandon Hire Station - Northampton
Hi Alan, thank you for your positive review. We're glad to hear that our delivery and collection was prompt and that you had a 5-star hire experience. Kind regards, the Brandon Hire Station team.
Prompt
Prompt, friendly and reliable. Great experience and I'll be using them again.
26 de abril de 2025
Resposta da Brandon Hire Station - Northampton
Hi, thank you for your review about your recent hire experience. It's great to hear that you found our team friendly and our service prompt and reliable. We look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Really friendly staff
Really friendly staff, nothing is too much trouble. They're great to use!
20 de março de 2025
Resposta da Brandon Hire Station - Northampton
Hi Simon, thanks for your 5-star review! We're happy to hear that you received friendly and helpful service from our team and had an excellent hire experience. Thanks for hiring with us and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
delivered…
Patio pressure washer was delivered early which was great. What wasn’t great was the delivery driver telling me it was difficult to manouvre. Seized rear wheel hasn’t helped at all so had to solely use the lance attachment. Disappointed I was given a machine that wasn’t fully fit for purpose.
2 de março de 2025
Resposta da Brandon Hire Station - Northampton
Hi Richard, thank you for your review about your recent hire experience. We're very sorry to hear that our equipment did not meet the high standards we expect to deliver and apologise for the inconvenience this caused for your work. If you need to discuss this further with our team please give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Easy collection and drop off
Easy collection and drop off. Friendly, helpful staff
26 de novembro de 2024
Resposta da Brandon Hire Station - Northampton
Hi Mrs Pichler, thank you for your 5-star review. We're delighted to hear that you found the collection and drop-off process easy and our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Great service
Easy to order, good communication, friendly delivery drivers and overall a service I cannot fault - thank you
12 de novembro de 2024
Resposta da Brandon Hire Station - Northampton
Hi Stuart, thank you for your review. It's great to hear that you were happy with our ordering process and communication, and had a positive experience with our friendly delivery drivers. Kind regards, the Brandon Hire Station team.
Friendly professional service
Friendly professional service. I dealt with Luke in the office, he was extremely helpful.
Will definitely use again and recommend.
25 de setembro de 2024
Resposta da Brandon Hire Station - Northampton
Hi Hazel, thank you for your review and recommendation! We're pleased to hear that you received friendly and professional service from our team, and that Luke was extremely helpful. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service and very helpful…
Excellent service and very helpful staff that even helped me lift wacker plate into my van.
Brendan Halloran
5 de agosto de 2024
Resposta da Brandon Hire Station - Northampton
Hi Brendan, thank you for your positive review. We're delighted to hear that you found our service excellent and our Northampton team helpful. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Never again!
Took 6 calls and 2 days to get through to branch after booking online. Item broke within 30seconds. No communication, no apology, just collected the item and I never heard any more despite 3 more unanswered phone calls and a voicemail left for them! I will never be using Brandon Hire again - terrible service!!
15 de julho de 2024
Resposta da Brandon Hire Station - Northampton
Hi Max, thank you for your feedback. We're very sorry to hear that you had difficulty getting through to our team and apologise for the issue you had during your hire. We've spoken to our customer support team who have confirmed that a refund has been issued and this has been resolved for you. If there is anything further you need from us please let us know. Kind regards, the Brandon Hire Station team.
Great service.
10 de julho de 2024
Resposta da Brandon Hire Station - Northampton
Hi Kerry, thank you for your 5-star review. We're delighted to hear that you received great service. Kind regards, the Brandon Hire Station team.
Easy to order and kept informed about…
Easy to order and kept informed about delivery and pick up
18 de junho de 2024
Resposta da Brandon Hire Station - Northampton
Hi Tracy, thank you for your review! We're glad to hear that you found the ordering process easy and appreciated the updates on delivery and pick up. Kind regards, the Brandon Hire Station team.
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