Brant Self Storage Avaliações 182

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always poli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tom helped brilliantly with all my queries. Excellent PR and communication. Decided to rent a long thin storage container in Farnham rather than Alton and Tom had it cleaned and ready for me today for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently used Brant Self Storage and had an excellent experience from start to finish. Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything cle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.


Informações de contato


4,8

Excelente

O TrustScore é 5 de um total de 5

182 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great company very quick of the mark…

Great company very quick off the mark and professional to deal with. great communication and very competitive rates. Will definitely use again.

12 de maio de 2023
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your review, Sam.

Avaliado com 5 de um total de 5 estrelas

Clean, tidy and secure storage.

Clean, tidy and secure premises. Easy 24 hour access to belongings. Customer service staff are very helpful for any issues that arise.

3 de abril de 2023
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Hello, Dan. We have identified you as a customer and are disappointed of your review. We will be reaching out to you to discuss further - Jenna

Avaliado com 5 de um total de 5 estrelas

Superb storage facility where I kept my…

Superb storage facility where I kept my classic A/C Cobra car for the past 4 years. The storage units are of top quality, the compound is always clean and tidy whilst offering you true 24 hour access. Security at the site is of top quality giving clients total peace of mind at all times - my insurance company really appreciated this and applied additional discount due to this. Would recommend Brant to all those needing safe,secure storage.

27 de abril de 2023
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Steve, it has been a pleasure to have you in storage for the past 4 years. Thank you for the wonderful review- Jenna

Avaliado com 5 de um total de 5 estrelas

Flexible and efficient staff.

I started renting a storage unit with Brant on 30 September 2022. The whole process of booking a unit, adjusting the start date and then moving ‘half a house’ into storage was made as easy as possible by the friendly and flexible staff at the Alton branch. I am still renting the unit and on the several occasions I’ve needed to contact Brant the staff have continued to be friendly, helpful and efficient. Thank you.

30 de setembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you so much for your review, Andrew.
We are pleased you have been happy with the service provided so far and I will be sure to pass your comments onto the team- Jenna

Avaliado com 5 de um total de 5 estrelas

Great facility

Very tidy, clean, secure and accessible storage facility. Easy to park and unload. what more can you ask for. A lot better than my previous storage facility at safestore.

6 de fevereiro de 2023
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your wionderful review and for choosing to store with us, it has been a pleasure to help you- Jenna

Avaliado com 5 de um total de 5 estrelas

I really needed to store stuff…Bordon self storage

I really needed to store stuff urgently, the storage container and site were easy to use and the staff very helpful and nice to deal with.

20 de janeiro de 2023
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your review, Pete. It was our pleasure!

Avaliado com 5 de um total de 5 estrelas

24/7 Access

24/7 Access
We used Bordon and were able to access our container whenever we wished.
They are very expensive for a flexi contract, so be sure that you know exactly how long you will be needing to store for.

27 de dezembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your review, Lynn.

Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with would…

Excellent company to deal with would thoroughly recommend them. Not the cheapest but quality modern container storage. 100% will use them again.

20 de dezembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your fantastic review, Trevor. We would be happy to help in future if needed :)

Avaliado com 5 de um total de 5 estrelas

Two part move & storage…

From start to finish my experience was A*. Jenna in the office was amazing answering all of my questions regarding storage and removal services. I used Brant fror a 2 part move and storage in between. The guys used for the removal were professional, friendly and extremely cautious- I knew my goods were in safe hands. The storage unit was perfect for my requirements with 24/7 access. Move day was the same again- a job done perfectly.

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thanks, Helen. It has been a pleasure to help you and wishing you all the best in your new home- Jenna

Avaliado com 5 de um total de 5 estrelas

Excellent

From start to finish. Our experience with Brant self storage has been exemplary. Every member of staff that we had contact with, treated us with the upmost courtesy and professionalism. Any queries we had were treated promptly and satisfactorily. I highly recommend Brant Self Storage to anyone who is seeking to store anything
Ian Haffenden.

21 de novembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for such a wonderful review, Ian. It has been our pleasure helping you whilst you were in storage with us! Jenna

Avaliado com 5 de um total de 5 estrelas

Brilliant service!

The team at Brant storage in Alton were brilliant. Jenna was happy to advise us on which type of storage solution was needed, and it was all very easy to set up. Many thanks.

23 de junho de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Hi Hannah, thank you so much for the positive review, we are glad we made everything nice and easy for you :) - Jenna

Avaliado com 5 de um total de 5 estrelas

Helpful service

Jenna was incredibly helpful, advising us on the best unit for our needs. The ideal solution for storing some items during a house move.

25 de julho de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you, J. It has been our pleasure to help you with your storage needs- Jenna

Avaliado com 5 de um total de 5 estrelas

clean storage units

I have been storing some household items here and I have been very happy with the service received. Nice dry, clean storage units and the 24/7 access is helpful

20 de outubro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you, Charlotte. Happy to have helped and thank you for your custom- Jenna

Avaliado com 5 de um total de 5 estrelas

Nice clean units

Nice clean units, good location with easy access

21 de setembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your review, Maria

Avaliado com 5 de um total de 5 estrelas

Highly recommended

This was the first time that I needed to find storage and I found Brant Self Storage incredibly helpful from my initial enquiry when I didn't know how much space I would need to my final invoice and clearing out the container. Their prompt and efficient responses and assistance were much appreciated

6 de setembro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Hi Margaret, it has been our pleasure to help you! Many thanks for such a lovely review- Jenna

Avaliado com 1 de um total de 5 estrelas

CON MEN

They trick you into a contract that you believe is fair, then all of a sudden they hike the prices up. At first the deal was £180 every 4 weeks and within 12 months they had made multiple increases that brought the 4weekly bil upto £350. No correct prior notification just an email with offers for referring a friend jam packed with all their services and then in small writing at the bottom "there will be a small increase on your next bill" no indication of how much it will be. the notice never comes with enough time for you to close the agreement without having to make an increased payment. There was no consistency on when the increases would happen or the amount. One point the increased it by £60 every 4 weeks then a couple months later £9.50 then a couple months later £25 and then another £60 a few months after that. I was homeless and nowhere to put my stuff on universal credit, they didn't care on the final increase I rejected it and emptied the container had to sacrifice my deposit and pay someone to hire and drive a van in order to close this contract.

28 de agosto de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Hi Dan, we are surprised to have received this review as we had settled your issues to enable you vacate your storage unit. We reduced the increase of your storage fees, along with wavering your notice period. We took ownership as there were some issues on our behalf that happened which we apologised for.
If you would like to discuss this further please feel free to email me on brantgroup100@gmail.com - Jenna

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