Brant Self Storage Avaliações 182

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ease of access to the storage unit, a full detailed email on the first day including an access code and YouTube videos to watch to answer any questions and trolleys to help with unloading your car o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have hired a storage unit for our furniture during a house move and refurb project. We found the whole operation easy from initial enquiry to hiring a Luton van for removals. Staff were always poli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tom helped brilliantly with all my queries. Excellent PR and communication. Decided to rent a long thin storage container in Farnham rather than Alton and Tom had it cleaned and ready for me today for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently used Brant Self Storage and had an excellent experience from start to finish. Tom, who assisted me, was outstanding. He took the time to show me around the site, explained everything cle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Brant Group Self Storage has grown from strength to strength since the company was started in 2007. The company was started when a gap in the market was seen and as there were very few self storage providers in the surrounding areas of Hampshire. Since then the company has grown and added more locations, as well as constantly making improvements to our current sites. With a wealth of experience in the storage industry, you can be assured of a committed team with expert knowledge to help you choose the right storage unit in a convenient area that suits you. All of our sites are secure with CCTV, which is monitored 24/7 by our own private security.


Informações de contato


4,8

Excelente

O TrustScore é 5 de um total de 5

182 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Really easy company to work…

Really easy company to work with...helpful, responsive and the unit I took was new and could not have been more convenient.

26 de maio de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

So pleased you were happy with everything, Rufus. Thank you for your review!

Avaliado com 1 de um total de 5 estrelas

This man is a cowboy he doesn’t care…

This man is a cowboy he doesn’t care about you or your belongings
I was two weeks late on my rent so he decided to sell all my stuff on his Facebook page along with my personal information family photos that by law he had to remove
I’ve posted this before but he got it removed after a lovely phone call say he was going to do me for slander because he’s got more money than me
It’s freedom of speech specially when you’re telling the truth
Please think twice
Best just stay away people

26 de maio de 2022
Avaliação não solicitada
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Resposta da Brant Self Storage

We would like to remind anyone reading this that there are 2 sides to every story.
The reason 2 reviews from the same customer have been removed in the past is becasue they weren't factual or based on a genuine experience.
We have done everything that we were leaglly entitled to do as a business, due to ongoing late payments for many, many months prior.
As you can see from the many other positive reviews, this isn't a true reflection on our business.

Avaliado com 5 de um total de 5 estrelas

A stress free storage booking…

Jenna was very helpful with finding the best option for my partner's food truck trailer- she showed us around and explained everything in detail as we were very stressed with finding a storage asap. She took the time to explain everything over the phone and in person.
She also amended my contract without any problems to a smaller storage unit- received a quick email confirmation.
Highly recommend the company
Karolina

5 de maio de 2022
Avaliação não solicitada
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Resposta da Brant Self Storage

Thank you for your lovely review, Karolina. It has been a pleasure helping you with your storage needs- Jenna

Avaliado com 5 de um total de 5 estrelas

Have had excellent service from Brants

Have had excellent service from Brants. Simon in our local office was really helpful and friendly. The two chaps who came to collect our items for storage were also really friendly, very efficient and cheerful as they got on with the job. Great service all round.

30 de abril de 2022
Avaliação não solicitada
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Resposta da Brant Self Storage

Thank you for such a lovely review. I will be sure to pass your positive feedback on to the team- Jenna

Avaliado com 5 de um total de 5 estrelas

Super helpful and friendly service also…

Super helpful and friendly service also the site manager on the Isle of Wight was extremely helpful & welcoming

16 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Brant Self Storage

Hi Sammi, thank you for your review! I will be sure to pass your comments on to Simon- Jenna

Avaliado com 5 de um total de 5 estrelas

Thanks to Timothy and his team for…

Thanks to Timothy and his team for being so helpful in putting my friends furniture into Storage so quickly at such a difficult time for her.
Full marks to you all!

12 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Brant Self Storage

Happy to have helped your friend, thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, would highly recommend them.

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your very kind review, Angie

Avaliado com 5 de um total de 5 estrelas

I couldn't wish for better service

I couldn't wish for better service, the guys who collected my stuff for storage were very helpful and considerate. Their packing of my container amazed me.
The off ice staff were also most helpful and generous with their time.

20 de dezembro de 2021
Avaliação não solicitada
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Resposta da Brant Self Storage

Thank you for such a positive review, Reg. Happy to have helped you!

Avaliado com 5 de um total de 5 estrelas

Highly Recommened

I had a clean and dry and safe storage unit inside the main building that I had 24 hour access to for the duration of my contract. My first experience of using storage and Jenna was helpful and patient when I was deciding what I needed. 100% recommend.

25 de novembro de 2021
Avaliação não solicitada
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Resposta da Brant Self Storage

Thank you for your lovely review, Nikki. Happy to have helped :)- Jenna

Avaliado com 5 de um total de 5 estrelas

Excellent responsive service

Excellent responsive service. Couldn’t have been more helpful in getting everything transferred at short notice.

24 de novembro de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Glad we were able to help you, Thank you for choosing to store with us- Jenna

Avaliado com 5 de um total de 5 estrelas

Storage

Was looking for storage and fortunately came across Brant self storage.
From the minute I picked up the phone they couldn’t have been more helpful. Fresh, modern and secure and couldn’t have made it less painless. Couldn’t recommend highly enough 👍 5*

4 de novembro de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Hi Greg, Thank you for your brilliant review. I am so glad we could help you- Jenna

Avaliado com 5 de um total de 5 estrelas

Very helpful team.

They are happy to have you as a customer.

We needed emergency storage for few days, Timothy was very helpful and arranged that. He also granted additional storage on a Sunday, to help me out in that stressful situation.

15 de julho de 2021
Avaliação não solicitada
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Resposta da Brant Self Storage

Thank you for your kind review. We are so pleased that we could help you at such a stressful time! JennaP

Avaliado com 5 de um total de 5 estrelas

Immaculate storage units, effortless to arrange. Would highly recommend!

We were moving out of our office and rang round to find storage. Timothy at Brant was fantastic. We had the storage organised within minutes and they came the next week and picked everything up. The units are immaculate and you can go and visit the unit any time you like. Would highly recommend.

11 de março de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

What a fantasic review, Fiona- thank you! So pleased to have helped you with the move and storage- Jenna

Avaliado com 5 de um total de 5 estrelas

Great service!

8 de março de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your 5 star review, Simon- Jenna

Avaliado com 5 de um total de 5 estrelas

Very good communication and service

Very efficient collection of storage from another removal company. Good rates and excellent communication. Very rare these days that people actually call you back. These guys do everything very well, highly recommended.

6 de março de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your fantastic feedback, Graham- Jenna

Avaliado com 5 de um total de 5 estrelas

Great self storage company

Great service and friendly and professional. We rented a unit to give us more space at home, and Tim and the team were very helpful from the start. Highly recommended!

19 de fevereiro de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Paul, we really apprecaiate your fantastic feedback. Thank you for taking the time to review and we are glad we could help- JennaP

Avaliado com 5 de um total de 5 estrelas

Professional Secure service.

From contacting Brant Self Storage we have received very professional service at every step. We are impressed by the access and security provided to make the storing of treasured items stress free. Thank you to Tim, Simon and all the team.

16 de fevereiro de 2021
Avaliação não solicitada
logotipo da Brant Self Storage

Resposta da Brant Self Storage

Thank you for your positive review, Joan. We pride ourselves on providing excellent service and to take the stress out of things. We appreciate your positive feedback and will ensure this is passed onto the team- JennaP

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