Brass Monkey Health Avaliações 57

Izzy was the ultimate progressional. Problem was resolved swiftly and efficiently. Super awesome service! Thank you

Outstanding product and customer service. If you're serious about improving your mental and physical resilience, there's nothing on the market that can touch this product. The product quality, reliability and usability is second to none.

The excellent, professional customer service. Every question I had regarding my purchase has been answered within a few hours.

On the day of delivery a 2 man team took their time in setting the unit up and going through every part of the set up process.

There was a slight problem with my Plunge. I emailed them that night, the very next morning i had an Engineer called Jack come over and fix the issue.

Jack also took his time in explaining things and left once I was satisfied with everything.

As a company, you can’t foresee every problem that may arise but what you can do is make sure you’re able to be on the end of the phone/email and rectify the problems and Brass Monkey do just that!!

It was the exact customer service I’d expect from a quality company.

Great company, I decided to pay the extra incase anything went wrong or I needed help. Brass monkey customer service is fantastic. They really look after you.

From design to installation and aftercare, the service provided by Brass Monkey has been nothing short of outstanding. Mikey, in particular, has gone above and beyond at every stage. He has been exceptionally responsive, consistently supportive, and proactive in addressing every detail to ensure the project was seamless.

The design process was collaborative and tailored, with Mikey's expertise shining through in every suggestion. The installation phase was handled with utmost professionalism, and the aftercare has been top-notch, reinforcing Brass Monkey's commitment to customer satisfaction.

This level of service has been truly exceptional, and I wouldn't hesitate to recommend Brass Monkey to anyone looking for a reliable and customer-focused team. Thank you, Mikey and the Brass Monkey team, for an incredible experience!

Will Daniels General Manager of COMO Shambhala

Really good experience of these guys responding to a maintenance issue. Made it very easy to arrange collection and replacement. Would recommend. James

Love my barrel, but had several chiller issues, so for that reason alone I didn’t give 5 stars. However, the support team and service to change out the chillers, provide advice and direction was great. I now have the new, built in-house, BM chiller and it’s working really well with no problems 🤞🏼plus the app is simple to schedule on.

I had problems with getting the ice to be on the surface and after much help from Izzy realised it was a mistake on my part.

Most help desk staff can’t wait to close your ticket as resolved so that they can move onto the next customer. Izzy and the staff at Brass Monkey aren’t like that they genuinely seem to care.

I love my brass monkey t.shirt, the quality is very good and the fit was perfect.
The only thing that wasn't so good, was the delivery time. It said 2 days delivery but was more like just over a week.

Writing a short update to my prior review as I can’t amend that it seems.

I have the barrel and brass monkey’s own chiller unit. What a fantastic bit of kit. This really is UK engineering at its best. Build quality is amazing. You really do get what you pay for - yes these are expensive but worth it if you are serious about plunging and going to stick with it. Company have been amazing to deal with from sales, support and installation - all are really passionate about the product and customers.

Very professional service and excellent product.

Lovely ice barrel experience. It was all very easy and well run.

I recently purchased some an ice plunge from Brass Monkey, and I couldn't be happier with the experience. From start to finish, everything went smoothly, and the quality of both the plunge and the service was exceptional.

Overall, I wholeheartedly recommend Brass Monkey to anyone looking for high-quality products and top-notch service.

If you wish to market your services, do it in a way that targets people who may want to do business with you rather than bombard people with spam

Amazing ice baths, incredible service and fantastic staff - 5 stars ⭐️⭐️⭐️⭐️⭐️ Brass Monkey!

The best thing I’ve got is my barrel chiller! I use it for Pain relief and for feeling absolutely awesome.
Brassmonkey customer care is nothing but the best!

Awesome for so many reasons! It does what no other ice bath can and that’s a fact! Nothing out there compares and the service / customer care is one of the best I’ve ever experienced! I’ve been a customer from the very beginning and they treat me no differently now, from way back then! 5*, only because I can’t grade higher!

Great communication, always willing to help with any questions.

Amazing product only bettered by the incredible personal service

I really love our ice bath from brass monkey. Incredible that it actually produces real ice. 5* for that!

Customer Service is super attentive and reacts very fast.

Thanks for the daily dopamine :-)