Brewerygateltd Avaliações 91

Signage for the payment app was incorrect so I apparently paid the wrong car park it seems. No acceptance that the signage is not just confusing but wrong. They don’t answer emails or WhatsApp and the payment page on the internet is broken. I paid because I can’t be bothered to fight it but they are just money collectors and they are not even very good at that. Very unpleasant company.

Absolute Disgusting company
Received a fine and sent an email to appeal the day i got the letter, received no response then 2 weeks later another letter to say the fine was now £100 despite my appeal not even being acknowledges, several voicemails left but no response This company needs to be reported to the watchdog and trading standards as its a scam and should not be allowed

If I could rate this criminal company a 0 then I would! Received a PCN, sent evidence of payment. After going back and forth, it came to light that I made an error entering the incorrect registration. I was then told if I had have entered 1 or 2 digits wrong, then they would void the charge, but as I entered the incorrect registration, then I have to pay. When I questioned this, they added it was due to 'costs they'd incurred'. After asking for a break down of costs, I was ignored until today when I have received a threatening letter from Gladstone's Solicitors. Having paid for a parking space and staying within the amount of time I had paid for, I will not be giving these cowboys another pound of my money.

I will also be sharing my experience with local MP's, journalists and on social media to make local people aware of the bully boy tactics they apply to innocent customers who have already paid for a space in their carpark!

Shocking company.
Letters are sent demanding money which are full of mistakes, any documents they are required to give or forms are not sent.
First letter did not arrive but a second letter and final demand did.
Won't provide evidence that I overstayed in the car park and completely ignore any correspondence.
Phone number doesn't work, just goes straight to answer phone.
Logged a complaint with the ICO, due to their lack of correspondence when submitting a subject access request to them. Also logged a complaint with the IPC which they are a member of and trading standards.
Utterly rude people who can not be bothered responding.
Wouldn't even bother parking their, it's not even smooth tarmac and operated by two con men down in London.

Visited for 50 mins - machines were faulty but persevered and eventually got a ticket for 1 hour. Returned within the hour and have now received a PCN for £100 saying I did not pay. Attempting to appeal but they have deliberately made the process v difficult. A complete scam - how are they getting away with this?!

Paid for parking at the machine. Provided evidence in the form of a bank statement but was rejected. Just thieves!

Never park here.machine was broke so payed by phone only to find out money had not been taken from bank when it said complete on phone same thing happened to my brother same day on different phone. Now both been issued with 60 pound parking fines. Scam robbery will be spreading the word to never park here

Absolutely disgusting! Payed for ticket after attempting to use the machines which where broken and eventually payed on my phone before even leaving the car park which I have proof of then I got sent a letter saying I overstayed when i was stood at the machine for a while trying to get a ticket before having to get it on my phone! I appealed it and didn’t hear anything back and spoke to someone on the phone and they said it was sorted after explaining and now I have a letter from Gladstone saying I owe 170! To which they are responding saying they can’t do anything now.
Reading other reviews it seems to be the case with everyone so I will be reporting this company aswell to trading standards!

DO NOT USE THEIR CARPARKS YOU WILL PAY FOR PARKING AND THEY STILL FINE YOU. EMAILS WITH EVIDENCE ALL IGNORED. THIS COMPANY IS DODGY.

Bought a ticket for two hours. Received a letter this morning saying that my ticket did not cover my stay of 90 minutes! Will be appealing and never parking there again. Dodgy as hell!

Paid £5 for parking in the Baltic Market Car Park, got a PCN letter for the trouble, will defend this in court if they don't accept the appeal.

**DO NOT USE THIS PLACE**

Machines are faulty. You press the correct ticket for the amount of time the machine changes this then sends you a PCN.

Appealed which was sent posted and signed for.. company stated they didn't recieve. Then had to appeal again via email and chase correspondence. This was refused.

Putting people under financial pressure and hardship for greed! Absolutely disgusting!

The letter advises to email with disputes
No original letter received so no opportunity to pay the reduced fine
This company does not respond to any enquiries
Will be reporting to trading standards

Wondered why the car park was half empty at a busy time. Should have read these reviews beforehand. The number of people being ripped off as they pay cash at the machine is astounding!
This company need investigating!
In my case, I paid in advance, entered car park albeit 46seconds early according to their time. My google maps timeline shows 8.01 but hey... whats a minute when I'd paid to 11:30 and left at 10:45 right?
Low and behold I get the £100 "fine" which is reduced to only £60 if I pay it quickly.
I honestly think this firm just try it on. I wont be using their services again, and unlikely I will be visiting Cains Brewery Village again either as this reflects on them too.

Parked at cains on 27,1,24 card machine said session timed out after 2 attempts I give up and payed cash put ticket that come out of machine clearly on my windscreen and now have received a £60 fine saying I never payed looking at all the reviews this is clearly a scam company and this happens all the time sent a email to appeal as you can not contact them via phone will wait and see what outcome I get but not counting on it do not park here unless you like giving away money for nothing I will never use these again and nor will anyone I know

Same as every one else. DO NOT park here. The ticket machine said I shoud pay £2. I was back to my car in well-under 2 hours and I have recieved a letter for a £60 fine. I will contest this, as I have the ticket proof and bank statement, but I shouldn't have to do this. Seems to me there is a machine fault that they are not willing to do anything about.

This company are utter fraudulent the parking zone is unsafe for drivers one way in/out and if the machine does work you have to get out of our car before entering to obtain a ticket otherwise this company charges you a fine. It’s barbaric and at present they are getting away with this! AVOID should be closed down Brewerygate

Also been subject to a scam from this car park. Exactly the same as happened to another person on 7 December with faulty network happened to me on the 9th! No recourse or way of challenging this. The payment machines are obviously dodgy judging by all the comments below - outrageous behaviour by a company making a profit from their own faulty equipment and making it seem legal by denying it. Ruined Christmas and my birthday. Thanks very much. Cost of living crisis not enough…

I visited this carpark and when trying to operated the flaky machine after it errored 3 times leaving somewhat of a queue behind me. Anyway i got there at 2.21pm and need 4 hours to take me to 6pm. I selected 4 hours via the keypad and entered my REG. It then asked to tap card so it could take payment for which i did and it went through OK. Upon returning within 4 hours I was then sent a letter days later with a fine stating I only paid for 1 hour!!!. Now why on gods earth would i only pay for 1 hour when I am paying £35 to goto Caines arcades which ends at 6pm. My ticket has no return time at all so I assumed I was covered for 4 hours as selected on the machine. After my encounter trying to get a ticket other people just walked away from it thinking it was faulty so i imagine they also got fines. I have appealed to brewerygate via their web link and they refused almost instantly saying i only paid 1 hour!. The machine is very complicated to use and not clear at all. If you select 4hours you expect it to charge you for 4 not 1. From all the other comments above I can see that this is a common SCAM and i will take it up in the small claims court

They are complete and utter scammers. 1 machine was out of order, and the other so poor you could barely see the screen. Purchased a ticket which I thought was correct, but ended up with a PCN.

Lesson learnt, safer to park on the road outside the Baltic Market.