Went to this company direct, having seen their shirts on a large retailer's website. Ordered a discounted three-shirt deal which arrived quickly. One shirt was too big and I was able to return it (wit... Ver mais
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First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... Ver mais
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My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings.... Ver mais
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I recieved the item and although marked as xxl it was too small. I e mailed 3 times as instructed by Debenhams and dstill havent heard from you re howto return. Please contact me, you have all my de... Ver mais
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Detalhes da empresa
Escrito pela empresa
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Informações de contato
82 Douglas Road, RM11 1AR, Hornchurch London, Reino Unido
- +447950328498
- info@brianoak.com
- brianoak.com
4,5
Excelente
106 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Quick delivery
Updates of delivery quick delivery and well packaged would definitely use again
18 de março de 2026
Avaliação não solicitada
Resposta da Brian Oak London
Hi Angela,
Thank you for your kind words! We are delighted to hear your order arrived quickly and well packaged. We look forward to serving you again soon.
My first order with Brian Oak - amazing!!
My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings. Quality is amazing and the shirts have improved the look of my suits!!
Will definitely use you again - thank you!!
12 de março de 2026
Avaliação não solicitada
Resposta da Brian Oak London
Thank you for your wonderful feedback! We're delighted to hear you loved the designs and our services. It means a lot to us and we look forward to serving you again.
Regards,
Team Brian Oak London
Poor customer service
Shirts are great but one came with a really disgusting yellow stain on it, i asked for it to be swapped and theh said they would send a label to return it but its been a week and theyve said nothing
9 de março de 2026
Avaliação não solicitada
Resposta da Brian Oak London
Dear Customer, We sincerely apologize for the inconvenience caused. We want to confirm that your query has been resolved and a replacement has been arranged for you. We hope to provide you with a much better experience next time.
Resposta da Brian Oak London
Thank you for your review! We're pleased you’re enjoying the quality and value of our shirts.
Regards,
Team Brian Oak London
Service is excellent but jeans ordered…
Service is excellent but jeans ordered supposed to be 28in leg but not,they are much longer same as the pair I bought a short while ago also longer than 28in. Sorry but won't be using you again. RegardsJeff
26 de fevereiro de 2026
Resposta da Brian Oak London
We are really sorry to hear that the jeans you received were longer than the 28" leg you ordered. Our team would be happy to look into this for you and will contact you shortly to arrange a suitable solution.
We appreciate you bringing this to our attention and hope we can make things right.
Regards,
Team Brian Oak London
Very good products and service
23 de fevereiro de 2026
Resposta da Brian Oak London
Thank you for the lovely review. It makes our day to hear you are enjoying our products and service.
Regards,
Team Brian Oak London
Resposta da Brian Oak London
Thanks for your review! Happy to hear the item was good. We take note of your point about the delivery being 'OK'. We are constantly working to improve that part of our service to ensure a full five-star experience for you in the future.
Regards,
Team Brian Oak London
No refund.
I received 5 shirts but regretfully the size mentioned did not fit. So I returned them as per their instructions.
Despite providing the returns tracking number, which has been confirmed as delivered, no refund has yet been provided. Chased up with 3 follow up emails which have all been ignored. Still waiting for the refund some 3 weeks after return.
Would not be so bad if they acknowledged the emails instead of ignoring them.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brian Oak London
We sincerely apologize for the inconvenience. Upon investigating, we found that the returned parcel was delivered to a neighbour, which unfortunately caused a delay in it reaching our warehouse. This is why the refund was not processed earlier.
We have now received and logged your return, and the refund is currently being processed. It will be reflected in your original payment method shortly. Also, we are making sure this does not happen again.
Regards,
Team Brian Oak London
Resposta da Brian Oak London
Thank you! So glad you loved it and received it on time.
Regards,
Team Brian Oak London
Superb Quality
Excellent quality which I would expect from this superb supplier. I would highly recommend them to anyone.
2 de fevereiro de 2026
Resposta da Brian Oak London
Thank you for the high praise and recommendation! We are overjoyed to hear that you are happy with the quality. It means the world to us.
All the best,
Team Brian Oak London
Great experience.
Quick, great looking shirts and fantastic fit. All round great experience and delighted with the product.
27 de janeiro de 2026
Resposta da Brian Oak London
Thank you for choosing us and for taking the time to share your experience!
Regards,
Team Brian Oak London
Good communication and punctuality .
Good communication and punctuality .
Kept me well informed through out the process
29 de dezembro de 2025
Resposta da Brian Oak London
We are really glad to hear that you felt well informed throughout the process. Your feedback truly motivates our team and we look forward to serving you again.
Regards,
Team Brian Oak London
Quality at reasonable prices
Superfast delivery, excellent quality. Good communication from start to finish. Recommended
29 de dezembro de 2025
Resposta da Brian Oak London
Thank you so much for this lovely feedback! We are really happy you loved the quality and found the pricing fair. Truly appreciate the recommendation and hope to serve you again soon.
Regards,
Team Brian Oak London
Resposta da Brian Oak London
Thank you so much for your continued support! It means a lot to us to have you as a returning customer. We are grateful to have you as part of the Brian Oak family.
Regards,
Team Brian Oak London
Excellent shirts !!
29 de dezembro de 2025
Resposta da Brian Oak London
Excellent taste meets excellent shirts. Thanks for the lovely feedback.
Regards,
Team Brian Oak London
Extremely helpful and responsive…
Extremely helpful and responsive customer service. Shirts are top quality and offer great value for money.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Brian Oak London
So pleased to hear this! Thank you for taking the time to share your experience.
Regards,
Team Brian Oak London
NOT RECOMMENDED !
Advertises clothes for sale and then get a message saying OUT OF STOCK, only after payment made. It then took 21 days and numerous e-mails to finally get a refund. Terrible company to deal with. Avoid at all costs.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Brian Oak London
We are sorry for the inconvenience caused and understand your frustration. While our refund timeline is 10–14 working days as stated in our policy (https://brianoak.com/pages/returns-refund-policy), the holiday season and high order volumes regrettably led to delays in this instance.
The refund has now been completed in full, and we are actively improving our stock and processing systems to ensure a smoother experience going forward. Thank you for your patience.
Regards,
Team Brian Oak London
The shirts are made well fabulous…
The shirts are made well fabulous fabric washes well and comes in a longer length the order came quickly l would recommend if you are looking for a Good quality shirt Brian oak, it's the best place to buy
25 de novembro de 2025
Resposta da Brian Oak London
Thank you for the wonderful review! We are so pleased you loved the fabric, fit, and fast delivery. Your recommendation made our day 😊
Regards,
Team Brian Oak London
Customer Service Don't Exist @ Brian Oak
Ordered A Pair Of Chinos They Sent A Different Size to What I ordered so I asked for a returns label 3 Times I've asked over 3 days and still no label I Waited over 40 minuets to speak to someone who could barely speak or understand English! This Company has Lost my business now!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Brian Oak London
We are genuinely sorry for the frustration and inconvenience caused. This is not the experience we want for our customers. One of our representatives has personally visited to resolve the matter, and we are fully committed to making this right and earning back your trust. Thank you for your patience.
Regards,
Team Brian Oak London
My Shirt
Hello,
Firstly, I must say how pleased I am with the shirt from my recent Order #4135. This is the first time I have purchased from you, as I normally have to get shirts made to measure. I’m 18½ stone and 6ft 6", long in the body and arms, and the fit of this shirt is excellent. I’m really happy with the colour, the fabric, and especially the length — it’s perfect for tucking in.
I noticed your current 2-shirt deal for £120.00. I was wondering if it’s still possible for me to take advantage of this offer, perhaps by adding a second shirt or adjusting the order.
I also wanted to ask whether you offer the same fabric in a shirt designed to be worn untucked, and if you make shirts with a cut-away collar as well.
Many thanks,
Happy customer,
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Brian Oak London
Thank you so much for taking the time to leave such a thoughtful review.
We have just popped all the details you asked about into an email for you, including how we can sort the 2-shirt deal for you, info on untucked styles, and collar options. We hope it points you in the right direction.
Thanks again, really happy you are happy.
Regards,
Team Brian Oak London
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