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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Ver mais

Avaliado com 5 de um total de 5 estrelas

User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered two pillows and after leaving them to loft up tried one out, very comfotable though later had to air the filling to evaporate the chemical odour...sorted.

Avaliado com 1 de um total de 5 estrelas

If you don't want to waste your time and money, don't deal with this company. I ordered a pillow in February which came with two snags on the case and a terrible chemical smell. After going through a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis para Quartos

Escrito pela empresa

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Dippy!

Bought refurbished topper to try out at cheaper price. It has dipped after 12 days on top of brand new flat mattress! Bought to make softer. They give no reasonable response to why this has happened and closed case! Unbelievable. Please don't chance it. I have a better memory than the foam.

6 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The delivery, great product

The delivery was very smooth and fast. The bed topper we chose is excellent. It definitely helped with our back aches! our mattress was too soft for us, so rather than buying a new mattress, we chose to buy a Brightr topper! win win.

5 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I am very pleased with my purchase

I am very pleased with my purchase, it’s very comfortable and is helping with my painful hips. I just have a couple of comments, it really needs to be aired as the smell of a new product does linger somewhat and, because of its thickness a very deep fitted sheet is needed. I know you suggest purchasing this from yourselves, but I don’t want a waterproof (ie plastic sheet) to sleep on.

5 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use website and service

Easy to find the sort of topper I wanted. Easy to use website and make payment and the delivery time was outstanding. Have slept for the last 3 days on the new topper and it is the best sleep I have had for some time. Thank you.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Flat as a pancake

These pillows are awful as with the customer service. My daughter brought me two (two were on a deal) as a birthday gift she clearly got sucked in by the reviews. These are just terrible, real rubbish quality. They look all fluffy but as soon as you put your head on one it goes as flat as a pancake. I’ve even added all the extra stuffing provided and that isn’t much that is provide if honest. That’s why there is always an offer on two pillows as one is just useless. We decided we were going to send them back which you have to jump through hoops to get through to enable this. There is an option of having a 30% refund and keeping the pillows which we thought might be the better option of trying to make one good pillow out of the two. We choose that option and waiting for a response customer service took ages to respond in which they then sent a returns label. Why on earth are you offering the 30% refund option then not honouring it? We have had to contact customer service again to state this is not the option we choose. We don’t want the hassle of trying to return two pillows! So we will wait another week now until they get back to us that’s even if they do. This saga just keeps dragging on and on. Live chat is also useless that just constantly tells you to email customer service again. Ruined birthday gift.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Brightr®  Sleep

Resposta de Brightr® Sleep

Thank you for taking the time to share your experience. We’re genuinely sorry that this was disappointing, especially as the pillows were a birthday gift.

We would like to clarify a few points so the situation is accurately reflected. Our pillows are designed to maintain their structure, and the most common feedback we receive is that they feel too high rather than flat.

Regarding the refund, at the time of your initial contact there was no active return or refund request on the order, which is why a refund had not yet been processed. Refunds do need to be initiated by selecting an option through our returns portal, as they cannot be activated by email alone.

We can also see that a free exchange was already created for you at no cost.

We apologise for the delay in communication and understand how frustrating this must have felt. We appreciate your patience and hope this clarification helps explain the steps that were taken to support you.

Avaliado com 1 de um total de 5 estrelas

Re: no reply to email or contact number for them

In response to your reply today from my review yesterday, my order number was #BR202042483. I detailed this within the returned package along with my address, date of order and date of return. I also emailed you with proof of return receipts. I am baffled how this has not been received and processed when sent to the correct address provided in return instructions?

20 de dezembro de 2025
Avaliação não solicitada
logotipo da Brightr®  Sleep

Resposta de Brightr® Sleep

Thank you for your feedback. We’re sorry for any frustration caused by the timing of your enquiry.

You contacted us during the Christmas holiday period, during which we had clearly communicated that our office would be closed, with only a very limited team working to handle urgent matters. We appreciate your understanding that responses may take slightly longer during this time.

We can confirm that we have now replied to your email, your return has been received, and your refund will be processed in line with our return policy. You’ll receive confirmation as soon as this has been completed.

Thank you for your patience and understanding over the holiday period — it is genuinely appreciated.

Avaliado com 5 de um total de 5 estrelas

Great Products with Smart Delivery

The item was quickly delivered by a courier to my neighbour. The only issue was the packaging which was pierced open at two spots on the parcel but did not affect the original box of the product.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hi I bought the king size topper first…

Hi I bought the king size topper first and it has been a game changer for my bad hip and knee , no more pain killers at bed time and sleep so much better so I also just got a single topper and I’m so happy with them and delivered super quick thank you so much . Great product

27 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very comfortable

We had a topper on our bed but I was waking up aching & from the first night we slept on our new one I woke up no aches at all so I would definitely recommend this one.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mattress topper

Excellent service delivered in 24 hours as promised So far really pleased with my topper gives firmness but excellent comfort . Seems to be helping with my back problems but early days yet hoping for more

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was skeptical to begin with

Was skeptical to begin with, a product which i do not knew the name, or if anyone had any information about the pillows.
But since i got them, love the quality, shape and head alignment and design.
Had a better sleep since i got it.

22 de dezembro de 2025
Avaliação não solicitada

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