Our first experience of Brilliant was brilliant. The team arrived on time, introduced themselves and then worked for 9 hours. They were thorough, careful and cheerful throughout the day. Adam, leader... Ver mais
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Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Ver mais
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An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... Ver mais
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Hello Maisie Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wond... Ver mais
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Detalhes da empresa
Escrito pela empresa
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Informações de contato
London, Reino Unido
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,4
Excelente
183 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ótimo serviço de limpeza
Ótimo serviço de limpeza e excelentes profissionais, são totalmente eficientes. Recomendo.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our cleaning service and found our team to be efficient and professional. Your recommendation means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I used they moving and cleaning service…
I used they moving and cleaning service over roller both was brilliant with they skills.
29 de julho de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience with both our moving and cleaning teams. It's always our goal to deliver brilliant service with skill and care across all areas. We truly appreciate your support and look forward to assisting you again!
Kind Regards,
Customer Experience Team
Brilliant Removals & Cleaner
Sparkling my home when I got home I was…
Sparkling my home when I got home I was so amazed how clean was my home after booking brilliant cleaning services.
28 de julho de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you so much Maradona for your lovely 5-star review! We're so glad to hear you were amazed by the results—there's nothing better than coming home to a sparkling clean space. We're glad you chose Brilliant Cleaning Services and look forward to helping again whenever you need us!
Kind Regards,
Customer Experience Team
Brilliant Cleaner
They deep clean was fantastic and will…
They deep clean was fantastic and will use them again
21 de julho de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you for your kind words!
We’re thrilled to hear you were pleased with the deep clean and look forward to assisting you again soon. We truly appreciate you taking the valuable time to writing us feedback.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brillant service and happy with the…
Brillant service and happy with the clening
20 de julho de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Mosieh for your Brilliant review!
We’re so glad to hear you were happy with the cleaning — your feedback means a lot to us.
We look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
3 clean years
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself!
Any minor issues that have arisen have been handled promptly and they’ve been very accommodating to changes in my schedule.
I wouldn’t hesitate to recommend them!
31 de maio de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Iacob for your continued trust and this wonderful 5-star review! It’s been a pleasure providing regular service over the past 3 years, and we’re delighted to hear that we’ve made a positive difference in keeping your flat clean and tidy. We're also glad that any minor issues were resolved promptly and that our flexibility has been helpful.
Your recommendation means a lot to us—we truly appreciate your loyalty!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Resposta da Brilliant Cleaner
Thank you Richard for the 5-star review! We're glad to hear you were happy with the service and found our cleaning team professional. We appreciate your support!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Highly recommend professionals service…
Highly recommend professionals service and friendly product they use on my kitchen.
7 de abril de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Ahmed for the 5-star review! We're thrilled to hear you highly recommend our service and that you found our team professional and friendly. We're also glad that the products used in the kitchen met your expectations!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic cleaning service will book…
Fantastic cleaning service will book them again
6 de março de 2025
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Hamied for the 5-star review! We’re thrilled to hear you were pleased with our cleaning service and we look forward to welcoming you back soon. Your continued support means a lot to us!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Resposta da Brilliant Cleaner
Thank you Sirwan for your 5-star review! We’re so pleased to know you had a positive experience with our service. We appreciate your support.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I use this them for my regular cleaning…
I use this them for my regular cleaning service all cleaned will every time and good product they use .
29 de março de 2024
Avaliação não solicitada
Resposta da Brilliant Cleaner
We appreciate your continued support and are pleased that our cleaning service and the products we use meet your expectations every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I use them to do my uncle home after…
I use them to do my uncle home after moving cleaning they home was so clean after they done it I was about to move back in definitely use them again
30 de março de 2024
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Rekar for such kind words! We’re so pleased to hear the home was left spotless after the move-out clean — that’s exactly the standard we aim for. We’d be happy to assist you again any time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Best cleaning service i received in a…
Best cleaning service i received in a while very polite and professional.
28 de março de 2024
Avaliação não solicitada
Resposta da Brilliant Cleaner
We greatly appreciate your feedback. It’s wonderful to know that our standards of professionalism and courtesy stood out during the clean. We look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Professional services I use them for my…
Professional services I use them for my end of tenancy cleaning highly recommended.
25 de março de 2024
Avaliação não solicitada
Resposta da Brilliant Cleaner
We appreciate your positive feedback. It's great to know you were satisfied with our end of tenancy cleaning – thank you for recommending us!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic I use them 2 Time both was…
Fantastic I use them 2 Time both was brilliant and on time .
18 de outubro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Amir for the lovely feedback and for booking with us more than once! We're delighted to hear that both visits were brilliant and punctual — consistency is something we take great pride in.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Best team of cleaners I've ever had!
I'm so happy with the level of service that I received from this team of cleaners. They were efficient, thorough and friendly. I would definitely book them again and again.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
We truly appreciate your feedback and are so pleased to hear that the team delivered a thorough and friendly service. Knowing you'd book with us again means a great deal — thank you for your trust.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
No show - no alternative
We ordered an end of tenancy service through Brilliant Cleaners. The service was cancelled 20 mins before due to happen which put us in a very delicate position and made us loose a good chunk of our deposit.
The reasons seem to have been outside of their control but we were not offered any alternative (just a refund).
Not a great first experience and we probably won’t try again.
3 de setembro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We fully understand how important it is for end of tenancy cleans to meet strict standards, especially when it comes to fulfilling landlord or agency requirements. These types of cleans typically require a dedicated team to ensure thorough and timely execution.
Regrettably, due to a series of unforeseen events on our side, we were unable to provide a suitable replacement team on the day. In such instances, we believe it is not in anyone’s best interest to proceed with a service that falls short of our usual standards — and we sincerely apologise for any inconvenience this caused.
While we couldn’t meet expectations on this occasion, we would greatly appreciate the opportunity to be reconsidered for any future services. We would be more than happy to demonstrate the high quality and professionalism we are known for.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
my end of teancy got done up to level…
my end of teancy got done up to level of my agency standard. thans to the team
18 de agosto de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Arash for the feedback. It is Brilliant to hear your end of tenancy clean hit the mark with your agency! We know how important that is, and we’re so pleased we could help. Thanks for choosing us — we’d love to assist you again in future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
This company is a scam!
If I could give this company negative stars, I would. I paid £620 for a full deep cleaning service. They arrived on Sunday, requesting to stay an extra 30 minutes (chargeable) and they barely did half the job. The areas that were "cleaned", were to below average standards.
To make matters worse, my complaints were poorly handled. They don't respond when they say they would, they make up lies to absolve themselves, those answering calls cannot help in any way, and they have no resonable options to resolve my complaints, other than paying for cleaners to return and finish the job properly. They said a manager would call me back the next day. When I called the next day, they said the manager won't be back in 1-2 weeks.
I've provided them with pictures to prove the poor job done, and I'm being told they cannot offer me a refund of any kind or a redo.
I was planning on contining with them: to pay for regular cleaners after the deep clean, but instead, I've been scammed.
I'm surprised they have so many positive reviews on Trustpilot. I trusted these reviews when I intially requested a quote from them. I would not even recommend this company to my worst enemy.
16 de julho de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Professional service
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings were cleaned to a high shine.
The overall customer service was very good.
21 de abril de 2023
Resposta da Brilliant Cleaner
Thank you Michelle so much for your kind words. We're pleased to hear the cleaner arrived on time and delivered a high standard of service, especially with the bathroom fittings. We appreciate the note about the limescale – it can be quite stubborn, but we’ll take it as an area to explore further solutions. We're also glad our customer service met your expectations and we look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
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