Our first experience of Brilliant was brilliant. The team arrived on time, introduced themselves and then worked for 9 hours. They were thorough, careful and cheerful throughout the day. Adam, leader... Ver mais
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Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Ver mais
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An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... Ver mais
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Hello Maisie Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wond... Ver mais
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Detalhes da empresa
Escrito pela empresa
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Informações de contato
London, Reino Unido
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,4
Excelente
183 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wonderful Cleaning Co
Liam and his team are really helpful and efficient.
The cleaners worked really hard making everything so clean and brilliant again! Liam answered all my queries promptly at the outset and had been very helpful.
On top of that, price is right! Nothing to complain.
11 de junho de 2023
Resposta da Brilliant Cleaner
We’re really grateful for your kind words Harumi. It’s Brilliant to know that Liam and the team could support you every step of the way and that the cleaning service brought back that brilliant sparkle. We’re also pleased the pricing felt right for the work delivered. We appreciate your trust in us. We look forward to helping you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Resposta da Brilliant Cleaner
Thank you Jean for your kind words. We’re pleased to hear you were happy with the cleaner’s efficiency and dedication. It’s great to know her hard work made a positive impression. We look forward to continuing to provide high standards of service.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
brillant team made ny house super…
brillant team made ny house super clean. thank you guys
16 de maio de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Milad for your kind words. We're glad to hear our team made such a positive impact on your home. Your appreciation truly means a lot to us, and we’re always here to help whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Genuinely brilliant cleaners!
The team of five worked flat out to give our home a deep clean in four hours. They were friendly and polite throughout. The service could not have been easier to book and more efficient, effective and pleasant. Genuinely ‘brilliant’! We will use them again!
29 de março de 2023
Resposta da Brilliant Cleaner
Thank you Abigail for your thoughtful feedback. We're delighted to hear the team delivered a deep clean that met your expectations and made the process smooth for you. It’s always a pleasure to provide reliable, efficient service, and we look forward to helping you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
An outstanding company on all levels
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their services when the builders finish our new home. Thank you Darren.
22 de março de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
We truly appreciate your positive feedback Alison. The team always strive to deliver exceptional service, and we’re glad to know you were satisfied. We look forward to supporting you with your new home when the builders finish. Thank you again for choosing us!
Best regards,
Customer Experience Team
Brilliant-Cleaner
Very pleasant and courteous staff who…
Very pleasant and courteous staff who advised me that they were running late.
15 de fevereiro de 2023
Resposta da Brilliant Cleaner
Thank you Stewkley for your kind words. We’re pleased to hear that our team maintained clear communication and courtesy throughout. Your feedback is truly valued. We look forward to serving you again!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Resposta da Brilliant Cleaner
Thank you very much for your feedback. We’re pleased to know you found our service punctual and up to standard. Recommendations like yours mean a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Great service and clean!
12 de fevereiro de 2023
Resposta da Brilliant Cleaner
Thank you Oly!
We're so pleased to hear you were happy with the service and cleaning. It means a lot to us to know our efforts are appreciated. We look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Very good cleaner findly and good…
Very good cleaner findly and good equipment they use for cleaning it is pets save highly recommended.
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Aso for the feedback!
It’s wonderful to hear you found the cleaner friendly and the equipment effective. We take extra care to ensure all our products are pet-safe, so your kind words mean a lot. We look forward to assisting you again!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Excellent cleaners done a fab job on my…
Excellent cleaners done a fab job on my house couldn’t be happier would definitely recommend using them great company with great service
6 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Sammy for your kind words and recommendation!
We’re delighted to know the cleaning exceeded your expectations and that you're pleased with our service. It’s always our goal to deliver a Brilliant experience.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I use this company for regular cleaning…
I use this company for regular cleaning services they always polite friendly and know what they doing I definitely recommend them
3 de fevereiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you so much Joe for the kind review and your continued support!
It’s great to know that our team consistently delivers the level of service you expect. We're grateful for your recommendation and look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Always brilliant always use them for my…
Always brilliant always use them for my house cleaning will recommend them
28 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Bayad for always choosing us!
We're truly grateful for your continued trust and recommendation. We look forward to keeping your home spotless every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked after building cleaning as my…
I booked after building cleaning as my new home was really dasty the brilliant team arrived and I let them get on after few hours I went back they cleaned it properly and they double check ✔️ every think done I highly recommend them to use for your home cleaning.
21 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Goran so much for your kind words and for trusting us with your after-building clean!
We’re so glad to hear you were pleased with the results and that our team delivered to your expectations. Your recommendation truly means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I recently booked them to clean my…
I recently booked them to clean my house and couldn’t go any smothh.
19 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you Barzan for your lovely review!
We’re pleased to hear that your recent cleaning service went smoothly. We hope to continue providing you with top-notch service whenever needed.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Always book them for my standard…
Always book them for my standard Cleaning always on time polite and friendly.
13 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
We’re always grateful to be your go-to for regular cleaning!
It’s wonderful to hear our team continues to meet your expectations with their friendly and timely service. Thank you for the lovely words!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I had book cleaning from this company…
I had book cleaning from this company few times, they always do brilliant deep cleaning.
13 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Thank you for the great feedback!
We take deep cleaning seriously and we’re glad to have given you Brilliant Cleaning every time. Looking forward to serving you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Fantastic job I’m more then happy with…
Fantastic job I’m more then happy with the end of tenancy they provide me.
12 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
We're so glad you were happy with the results of your end of tenancy cleaning!
It’s great to know our efforts made a difference — thank you for recommending us Balin.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Resposta da Brilliant Cleaner
Thank you so much Kaywan for the feedback!
We're thrilled to hear the end of tenancy cleaning exceeded your expectations — and that it made you feel like moving back in! The team will be so pleased to know their preparation and effort made a real impact.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
DONT BOOK THIS COMPANY
Don’t book this company. Such a bad experience. I paid over £200 for a half done job with some many obvious places missed. They also used a product that stripped the paint from the walls and refused to take responsibility. Not worth the headache that communicating with them will cause. They also refused to give a refund even with clear evidence their cleaners did not do a sufficient job.
20 de dezembro de 2022
Resposta da Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Run away from this company!
I have been trying for more than four weeks to get a cleaner from this company to come and clean my three bedroom apartment. I just had the third appointment cancelled on me, just 50 minutes before the cleaner was supposed to arrive.
My first appointment was, without my knowledge or consent, moved to a new date with a different cleaner than the ones I had chosen. I learned of this only on the day I had scheduled the appointment for, by getting a text message from the new cleaner asking me to confirm the rescheduled appointment for the following day. I never got any sort of explanation as to why my appointment had been rescheduled. I had made plans to be available on the originally scheduled day and couldn't be at home on the new day. I arranged to have someone else be at my home to let the cleaner in. The cleaner no-showed on me. I never got any word on why my appointment was rescheduled or why the cleaner never showed up to the rescheduled appointment.
The second appointment was a simple no-show as well. I had again rearranged my schedule to be available on the appointed day. I received an email stating that I would be contacted via text the day of the appointment. I never got such a text, and the cleaner never showed up. Even afterwards, no explanation ever came.
So I tried a third time. I had scheduled the cleaning for today. The cleaner cancelled on me due to the bad weather we've been having. This is understandable. I am not overly upset with this individual.
I AM TOTALLY UPSET with this service! I don't think I've ever had a worse experience in signing up for a service and having promise after promise broken by the company and its employees.
Of course, this being the age of "we're on the internet...we don't actually care at all about you", the company has no phone number that I could find, and it has no live chat feature. I couldn't even find an email address to use to ask about any of this. I tried to submit a support request from their web site, but following the prompts never led me to a point where I could do anything but complain about a particular cleaning. I did not want to get the cleaner in trouble. This isn't about the cleaners. This is about this AWFUL company!
Why was I given the chance to read cleaner reviews and choose a small pool of acceptable cleaners if the company can, with no notice whatsoever, change the appointment and send out a cleaner that isn't on my list? How can it be that there is absolutely no way to talk to anyone about my service in general? How can it be that I keep getting lied to, with not even an attempt to explain why I can't get a cleaner to actually show up to my home?
Don't waste your time and energy on this company. They'll treat you like complete @#$@#$.
5 de janeiro de 2023
Avaliação não solicitada
Resposta da Brilliant Cleaner
Hi Steve,
Please be advised I strongly believe this review is directed towards another company, though I am sorry to hear you have had such terrible service from said company.
Please be advised our website is www.brilliant-cleaner.com where we do have an online chat available and a number of ways to contact us. Brilliant-Cleaner can be contacted in the following ways;
-telephone: 0800 061 4189 (free to call)
-email: cleanerbrilliant@gmail.com / bookingsteam@brilliant-cleaner.com
-online website chat facilities also available
-written to via our registered office address: Office 1003, 405 Kings Road, SW10 0BB.
Further to this, we currently do not offer a choice of cleaners for cleaning services, we would allocate a cleaner for you based on your requirements and offer you an alternative as a back up in the event of sickness, injury or annual leave. All of our bookings and contact is made through the office and our bookings team.
Again, I'm sorry to hear you have faced such distress and astonishing customer service.
Brilliant-Cleaner would appreciate if you removed this review as it is harmful towards our reputation and in no way a representation of how we operate and provide our services.
Should you wish to commence cleaning services with us, we would be more than happy to provide you services in future.
Please be reminded we operate within London, United Kingdom.
If you would like to clarify any of the information here, please contact us on the methods above.
Kind regards,
Sarah
Bookings Manager
Brilliant-Cleaner
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