Britannia Rose Avaliações 2.455

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic service from Britannia Rose. The curtains were made ahead of schedule and we were so impressed we’ve ordered another pair ! Would highly recommend this company. The free matching cushi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered two cushions with piping and feather interiors. I was delighted when they arrived. The cushions were perfectly made. I previously ordered a sample of the material, to make sure it was exactl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always good quality work and very helpful team.Have never let me down, curtains well made and in reasonable timeframe. Would recommend if have a query just call their helpful team.

Avaliado com 5 de um total de 5 estrelas

The website is easy to navigate and provides brilliant guidance to ensure that orders are precise and perfect in every way. It also provides a helpful status timeline, enabling customers to feel r... Ver mais

Detalhes da empresa

  1. Loja de Cortinas
  2. Loja de Artigos para Curling
  3. Loja de decoração de design de interiores
  4. Designer de interiores

Escrito pela empresa

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Received my sample request

Received my sample request. gave a good review but within an hour I’ve been sent email after email requesting reviews!!!! Leave me alone

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Britannia Rose

Resposta de Britannia Rose

Thank you for letting us know, and I’m really sorry about this. The review request emails are automated, and clearly they were sent too frequently in your case. That’s not the experience we want anyone to have. I’ve flagged this so no further review emails are sent to you. Thank you for ordering a sample from us, and again, apologies for the inconvenience.

Avaliado com 5 de um total de 5 estrelas

Excellent!

Excellent quick delivery and well packaged.
Would definitely buy from BR again.

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Some frustration but now resolved.

Misunderstanding over opening hours led to some frustration regarding a refund which was not completed. Hopefully this is now resolved.

29 de dezembro de 2025
Avaliação não solicitada
logotipo da Britannia Rose

Resposta de Britannia Rose

Hi Sarah,

Thank you for your review and I’m sorry for the frustration this caused.

I can confirm that your refund has been issued. The delay was due to the Christmas and New Year holiday period, when both our office and banking processes were operating more slowly than usual.

Our office has been closed over the holidays and will reopen on the 5th of January, which is why you did not receive a response to calls or emails during this time. We appreciate this is not ideal and apologise for the lack of communication while we were closed.

If you have any further questions once we reopen, please do get back in touch and we will be happy to help.

Kind regards,
Britannia Rose Team

Avaliado com 5 de um total de 5 estrelas

Very pleased

The whole process was quick and easy and the product was well made, well packages and arrived quickly.

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great selection and reliability

Great selection, quality and reliability. My roman blind fits perfectly and looks wonderful. Fortunately the fabric was still available; I had bought curtains 6 years ago and have re-used them in my new home.

21 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cushion cover

I ordered a cushion to match my Roman blinds. Very pleased, will be ordering another.

21 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

The curtains are beautiful ,well made with great attention to detail. Delivered via courier and very well packaged. Excellent service.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct.
There was a minor issue with the curtain pole but Britannia Rose rectified this very promptly and without any quibble. How a company deals with problems is often what sets them apart. Britannia Rose provided great customer service before, during and after sale and their products are great too

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous Fabrics and a Lovely Company.

I purchased a cushion and some material for one of our bedrooms, and both are absolutely beautiful. I was very spoilt for choice with so many gorgeous fabrics on offer! My order arrived very promptly and was packed carefully. The service was excellent all the way through. Thank you to everyone at Britannia Rose.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Overall great experience

Very happy with all aspects of ordering with Britannia Rose; easy to use website, quality materials, reasonable pricing, excellent correspondence, quick delivery - overall great experience

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful

Ordered 2 fabric samples, only 1 arrived. I assumed the second one would follow but after 3 weeks I called Britannia Rose to be told it had been discontinued and was unavailable. No one had bothered to tell me this. Similarly, I later noticed I had been charged for both samples but again it was left to me to contact them to find out that yes, they were processing a refund for the missing sample. The communication has been appallingly bad, and the time I wasted meant that I'm now too late to get new curtains in time for Christmas in my newly decorated sitting room.

16 de novembro de 2025
Avaliação não solicitada
logotipo da Britannia Rose

Resposta de Britannia Rose

Hi Julie,

Thank you for your feedback and we are very sorry for the experience you had. You should have been informed straight away that the second fabric had been discontinued, and you should not have had to chase for an update or discover the issue yourself. We understand how frustrating that must have been, especially with your plans for Christmas.

We have checked your order and can confirm the refund for the unavailable sample has been processed.

If you would like to choose an alternative fabric, we will be happy to send you a replacement sample free of charge, with priority handling so there are no further delays.

We appreciate you taking the time to share what went wrong, and we are reviewing our internal checks to make sure discontinued items are flagged and communicated more clearly in future.

Kind regards,
Britannia Rose Customer Care

Avaliado com 5 de um total de 5 estrelas

I have used this business over the last…

I have used this business over the last 3 years. Huge array of samples that are easy to order. The materials are always exceptional and the workmanship second to none. Ordering easy from start to finish, I would not only highly recommend , but would not use any other company.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ease of ordering

Curtains ordered easily, very accessible website, samples available.
Delighted with finished results and free cushion, great colour and quality.

17 de novembro de 2025
Avaliação não solicitada

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