Britishairways Avaliações 

Quite amazing how poor their customer service is. Have been trying to ask them why they removed 20 tier points for no reason two weeks before my BA exec status was due to move up one level. Suspect they have fraudulently being changing people’s status. They don’t care. Aren’t interested. Horrific company to deal with. If they are this bad at looking after their loyal customers, makes you wonder how bad their safety could be. Scary.

As ever while service in the planes are improving we have waited for over an hour for baggage at the supposedly world class T5 Heathrow - no messaging to explain why and as ever baggage handling issues

My baby stroller was taken from the door of the flight and it was never returned to us, it has been 3 weeks of writing British airways, calling the customer care to no avail, filled the lost baggage online but nothing is coming up, can't recommend BA to mothers with toddlers unless they want to suffer!

Worst company ever. Our flight was delayed for over 23 hours due to technical issues with the plane. I registered a compensation claim on 28 February. My claim has been in progress since then. I called Customer Services for an update and was told they can’t help me and I need to contact Customer Relations who are only contactable online. When asked how long this would take I was told they will reply to me in several weeks time with an update. Disgusting service.

We were delayed today coming from Singapore, they boarded us all on the plane but then kept us sitting for over an hour without even offering drinks/water in economy, although obviously the other sections already had their drinks on boarding. It took them 3 hours to get round to giving us a drink! That was the only time they offered drinks until 2 hours out from London, felt like they really don’t care about economy travellers. The tvs were all playing up, my seat had to be banged back to the upright position only one earphone worked and that was only if you wiggled it! On arrival at Heathrow we then had to wait for 2 buses to shuttle a full plane to the terminal and then wait another hour for bags!! Not what I would expect from BA!

Booked on a flight from London City Airport to Florence for the Easter Break. Checked in with no problems. Arrived at the gate with no problems. When handing over our boarding cards to board was told that both my husband and I had been off loaded. Due to bad weather the plane needed more fuel to take off and couldn’t leave with a full flight of passengers. Our flight had been booked for three months. There were no other flights available that day or from any other airport. We were offered a flight the following day via Zurich which would take 11 hours! This was a British Airways Holiday which had cost us thousands of pounds. Originally didn’t get a lot of help from customer services until speaking to a lady named Tina who was very sympathetic and finally got in touch with British Airways Holiday and demanded we had a full refund. Ruined our Easter plans. Never fly from London City. Apparently customers being offloaded is a regular occurrence due to bad weather and the airport having a short runway!

2 flights today! Absolute shambles! Sat on a plane in Inverness for an hour before take off then get to Terminal 5 to be met with incompetent staff who can’t even scan a boarding pass! Honestly? EasyJet and Ryanair put on a better show at a fraction of the price! Doubt anyone at BA will read and comment but as long as I get the info to avoid this lot then happy days!! Give your heads a shake and get competent staff! Even lost a passenger between the terminal and the plane 🤷‍♂️

Still on ground at 15-00 for 07-40 scheduled flight to Iceland. Short trip ruined due to a catalogue of errors. Zero help on the ground and zero help from main customer service. Misinformation throughout the whole sorry affair.
An embarrassment of an airline.

Scored 1 star only because 0 stars is not an option. Used ba.com to manage my booking to change date of a flight. Got all the way to confirming payment and then get a message that they are experiencing 'Technical Difficulties' and to try again later. Called Customer Service to make the changes over the phone. After navigating the 'number pressing' menu the phone rings. It is answered and a totally insincere automated voice says words along the line of 'we are experiencing more calls than usual, we cannot help you at the moment, please use ba.com or try again later' and then hangs up.

The poor airlines and worst ever, due to bad state of British economy, they don't have staff, no money, poor software, poor airlines and rude staff

Terrible, disorganised mess. Cancelled my last flight 12 hours before it was due to take off, now family have booked me on another flight with them and their website and app are broken so I guess I have to go early to check in at the airport. They also now charge extortionate amounts to choose to sit with family- the cheapest seats were £30! Time for them to go bust I think. I personally will never use them again. What a disaster.

Terrible. Customer service violates GDPR regulations and rejecting claims for reasons that are made up.

The worst Airline ever, the crew treated passengers like animals. Will never fly with this cowboy company ever again even if I was paid. British Airways should be banned from operating. Toilets out of order the whole the whole flight, ran out food, crew shouting at passengers, charging ports not working, elderly mother not able to go toilet because there were queues the whole flight as only 2 Toilets out of six working. I seriously can't describe how disgusting the behaviour from the crew was towards the passengers. The return was even worse, return date 06/02/2024

Worst customer service I have ever come across. All they do is give unclear vague responses so you cant tie them up to an answer. Awful company.

I need to cancel my booking due to unforeseen surgery, and this tin pot company will not refund me or transfer travel dates, that’s £2000 they have scammed of me.

Avoid this company at all costs

First time I've used this, never again. I've had better service from Ryanair.

Took a flight from Manchester to New York with a connection at London Heathrow. When connecting in London, our boarding passes wouldn't work at the connections barrier. It just flashed up "Go to BA Help desk". Here, we queued for 45mins. At this time, they only dealt with about 5 people (was taking them about 10mins to deal with each individual). We had 10-15 people in front of us and our New York flight was boarding in 25mins. I went to the front to explain this and she just did not care! She looked at me as if to say "And? So whats the problem?".

Eventually, another staff member came down to help with an iPad. She got us through straight away (didn't take us 10mins to deal with) and didn't understand why the barrier didn't work for us.

Then when onboard our New York flight, they cancelled it due to a technical fault. But then they kept us on board and would not let us leave for 4 hours! They said we had to stay until everyone had been rebooked. Why??? This happened to me last year also, with another airline (Aer Lingus) and we were able to wait in the terminal. The plane was hot, stuffy, cramped. Hardly any water was provided (one small cup after 3 hours was all we got). At one stage, we were emailed our rebooking and still weren't allowed to leave the plane!

Back in the terminal, we were told we had to queue again but didn't know why. All the staff members spoke to us like something they had stepped in. With the exception of one staff member who eventually did explain to us (we had to marked as 'airside' on the system). Everything was so unorganised. They moved the queue from one gate to another, so we lost our queue position. They then moved the queue again, to a 3rd gate.

Absolutely the worst airline I have ever used. Will never use them again.

Terrible customer service re lost baggage
Back in October BA lost my suitcase through a technical error of it's own. I applied for compensation at end of October and apart from email acknowledgement have had nothing since. I also sent in a complaint about my experience in the baggage check in, and the awful way customer services have ignored all emails and attempts I've made to communicate with them. If only I could get through to someone willing and able to listen I could have helped them locate my bag. The online form didn't cover the situation. No response to the numerous emails to customer services, it's like sending stuff into a black hole and a complete waste of my time. I feel like BA have stolen my suitcase and there's nothing I can do about it.

Date of experience: 30 October 2023

26/2/24 Latest is I've been sent an email telling me their records show my bag has been returned to me, and offering me an insulting £96. My bag hasn't been returned to me and the online record I can access clearly shows they are 'still searching' for my bag. I've queried this, but doubt I will hear anything back.

I have just had the most amazing result oriented help from Lynette at British Airways in Manchester!
When the customer as well as the agent, knows that spending over £3200 is a lot of money, it means one of us must be at least retirement age to appreciate the value of hard earned boodle!
Lynette was really patient, she spent a great deal of time explaining what I had to do and what was recommended to do. Thoroughly enabling me to comprehend the difference between them both.
Lynette is a compliment to British Airways. Not only was she pleasant, polite and thorough. She was able to get my partner and I; return flights booked on both days we wished to travel, seats that we needed to be booked, assisted passage booked and deposit paid. Oh yes, car hire done and dusted for the whole trip.
I didn't even have to get out of my chair! Neither do I have to part with the balance of payment for another 6 weeks!! All of that, done well within an hour. I had been searching the internet for weeks before giving up and letting someone do it. Well done Lynette and a big thank you. Ta muchly, Jacquie

Two avios accounts somehow created under one e-mail address. Spent two hours waiting and speaking to agents on web chat. Crashed multiple times. Website shocking, service shocking, I'm almost afraid to fly now.

Absolutely appalling website, for a company of this scale their website should be fit for purpose especially if they have any real desire to sell flights and holidays!

Maybe BA have taken good custom for granted but they are losing customers by the day due to an inapt website which is only made worse by their poor customer service team. The customer service representative I got put through to sounded like he had only just woke up and was not very helpful nor cheerful at all. Are there any standards in place at all?

After attempting to secure flights for over a week to Dubai for a family of 5 I’ve decided to go with Emirates…..and how user friendly their website was without going down once!

Strong recommendation to others, save yourself the stress and inconvenience by booking up with another airliner that actually knows what it is doing and values good custom.